Volkswagen of Ocala

It’s always a pleasure having my car serviced at VW of Ocala. The waiting area is clean and comfortable and all staff are polite and helpful. Ocala. The waiting area is clean and comfortable and all staff are polite and helpful. More

Shawn is a wonderful asset to your company- he was quick to respond and helpful. Chris in finance is a different story. It was very clear he was intimidated by a couple of color buying a car with cash. We to respond and helpful. Chris in finance is a different story. It was very clear he was intimidated by a couple of color buying a car with cash. We brought the form of payment requested by VW and was then told they won’t release the car because we could cancel the check after leaving. He also told us he spoke to 3 people “at the top” who confirmed this process. Which we now know was untrue. The assumption that we would bring a fraudulent check OR cancel it after has to be driven by a racial bias and that is extremely unfortunate. Then we were told to go back to the bank to reverse the check so we could use our debt card- which foolishly we were willing to do because we have the money. Only to then have the bank (for the second time) explain to the dealership the bond of a cashier check. Once returning we waited over 2 hours to sign 10min items worth of paper work. I’m in complete shock by this entire process and Chris as well as the “top people” he consults with should be ashamed of themselves. More

Carlos customer service was outstanding, and the product was exactly what I was looking for. I was pleased with the service I received from everyone involved at this business. Carlos really went above and b was exactly what I was looking for. I was pleased with the service I received from everyone involved at this business. Carlos really went above and beyond the job. The transaction was smooth and stress-free. I will be returning for future needs. More

Better than 15 years ago. Back in 2012 could not get parts for my 2012 bug. It was a recall. Was no parts had trade car for another vw Back in 2012 could not get parts for my 2012 bug. It was a recall. Was no parts had trade car for another vw More

So far, all of our experiences with Shawn and Volkswagen of Ocala have been great! of Ocala have been great! More

Carlos was great as was David. Financing was smooth and everything was explained. Great experience! Financing was smooth and everything was explained. Great experience! More

They explained how long it would take to do work on my car and they were pretty much right on —- means a lot when people don’t LIE!!!!!! car and they were pretty much right on —- means a lot when people don’t LIE!!!!!! More

Clean, nice group of people. Mulan was super helpful and courteous. Didnt take long for my car to be serviced as well. Mulan was super helpful and courteous. Didnt take long for my car to be serviced as well. More

Shawn was very professional and thorough in his helping us buy our new Tiguan!! Check with Shawn if you want a good deal!! The dealership all involved were top notch! us buy our new Tiguan!! Check with Shawn if you want a good deal!! The dealership all involved were top notch! More

Shawn and his team was wonderful in the service they provided us! The Ford’s provided us! The Ford’s More