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Volkswagen of Ocala
Ocala, FL
1,624 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,624 reviews
Verified Customer
December 05, 2023
Best service department I've ever experienced! When you bring your vehicle for service they're processed management is exceptional. When you bring your vehicle for service they're processed management is exceptional. More
by rdavis381
Employees Worked With
Malaun Humbert, Malaun Humbert
December 04, 2023
The VW dealership is very responsive and easy to work with. Everyone is pleasant and helpful. They communicate well and with thoroughness about the car problems and the cost. Your customer service is the with. Everyone is pleasant and helpful. They communicate well and with thoroughness about the car problems and the cost. Your customer service is the best! You're doing a great job. More
by tishnjerry
Employees Worked With
First Milaun, who left and then Tyler.
December 03, 2023
At 73cyears of age I have bought new cars from numerous dealers and Carlos Hernandez is the best sales person I have ever had. Went way beyond the call of duty. If given opportunity I will suggest my frie dealers and Carlos Hernandez is the best sales person I have ever had. Went way beyond the call of duty. If given opportunity I will suggest my friends go to him to help them pick out a car. More
by Brad Dinkins
December 03, 2023
Perfect No Caleb was excellent and patient overall great service the attention to detail is great and they were able to take care all of my needs service the attention to detail is great and they were able to take care all of my needs More
by lauragvallejoe
December 03, 2023
Tech working on car was good, Tyler up front didn't care and was just trying to get through his day. Tyler discounted what I was saying about my vehicle. Ultimately I'm returning to get same issue looked at and was just trying to get through his day. Tyler discounted what I was saying about my vehicle. Ultimately I'm returning to get same issue looked at and while they worked on my car last week they did a software update and my fuel economy has suffered by 10mpg. Unacceptable! More
by TREADSGOW
Employees Worked With
Tyler
December 02, 2023
Excellent. They made the process easy and all associates involved were happy to answer my questions and address my concerns. This gave me the opportunity to mak They made the process easy and all associates involved were happy to answer my questions and address my concerns. This gave me the opportunity to make an informed decision about my purchase. More
by Nicole Keicher
Employees Worked With
Other Employees :
TJ, Michael "Irish" Bedaw
December 02, 2023
I had a great experience with the VW Ocala team, they are great, friendly and make the process of buying a vehicle effortless, so far one of the best auto buying experiences I ever had. great, friendly and make the process of buying a vehicle effortless, so far one of the best auto buying experiences I ever had. More
by kelian Estevez
