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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,624 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,624 reviews

January 14, 2024

Way too slow changing oil Two hours is ridiculous. Why have an appointment. It happens that way every time More

by johnsbarb
Recommend Dealer
No
Employees Worked With
Caleb Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
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Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. We greatly apologize for any inconvenience this may have caused you and your family as time is very valuable. We completely understand and are putting immediate attention towards shorting the wait time and setting a better expected time of completion for your service experience with all our guest.

January 14, 2024

Carlos was extremely helpful with helping me and my daughter find the perfect car for her to commute to UF every day! Thanks Carlos! More

by JCATSMITH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Worthy
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Jan 15, 2024 -

Volkswagen of Ocala responded

Congratulations on your new car! We are so glad you enjoyed working with Carlos and that he was able to help you find the perfect car. Thank you so much for the 5 star review.

January 13, 2024

Great reply from mechanic. Long wait time w an appt. Not much was done to vehicle that required the wait time. More

by lizbass1274
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Report | Print
Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. We greatly apologize for any inconvenience this may have caused you and your family as time is very valuable. We completely understand and are putting immediate attention towards shorting the wait time and setting a better expected time of completion for your service experience with all our guest.

January 13, 2024

Quick, communication was good throughout service Communication was good throughout entire service, was informed on what I needed and why, friendly service and attended to quickly More

by lizmaryp04
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Report | Print
Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a review, we are so glad you enjoyed your experience with us. Please feel free to reach out to our general manager Bobby Watts at 352-861-0234, bwatts@gettel.com, to let us know how we can earn 5 stars from you on your next visit.

January 13, 2024

They completed the repair in a timely manner the service was very good and the cost was not so bad. More

by ford8587
Recommend Dealer
Yes
Employees Worked With
Do not recall
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Jan 13, 2024 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

Jan 13, 2024 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

January 13, 2024

I really like the service I receive from Volkswagen of Ocala the reason it's not excellent and Caled is only average is because when I picked up my 2019 GLI my on-board diagnostics was not working and whe More

by dickwalls24
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Report | Print
Jan 18, 2024 -

Volkswagen of Ocala responded

Please accept our sincerest apologies for the issues you experienced after your visit and the miscommunication with your advisor. Our service manager Danny Schlenker has attempted to reach out to you to assist in anyway that we can. We understand that the component you are referring to is aftermarket, but we would be happy to take a look to see if the malfunction was related to the work we performed on your vehicle. Please feel free to reach out to Danny at 352-571-1031 or dschlenker@gettel.com in case we have missed you. Thank you for taking the time to leave us a review.

January 13, 2024

?? ???????????????????????????? caleb was nice and helpful. good with customers. no problems. nice guy. ?? More

by lilygurl101
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Report | Print
Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review! We are so glad you enjoyed working with Caleb.

January 12, 2024

Very kind , helped me financially with the battery . They helped entertain my little ones while getting my car serviced. Appreciate them very much More

by DHAMLET3302
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jan 12, 2024 -

Volkswagen of Ocala responded

You're welcome! Thank you for the 5-star review!

January 12, 2024

Long wait, expensive, feel like brakes shouldn't of needed done this soon esp back brakes (39k miles). More

by THOMAS_M03
Recommend Dealer
No
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Jan 18, 2024 -

Volkswagen of Ocala responded

Please accept our sincerest apologies, we never want any of our guests to feel this way after visiting us. We would like to discuss your experience further so we can resolve the issues and make sure this does not happen again in the future. We have tried to reach out to you, please feel free to reach out to our service manager Danny Schlenker at 352-387-1330 or dschlenker@gettel.com, in case we have missed you. Thank you for reaching out.

January 12, 2024

Great customer service ! Friendly, service in a timely manner and prompt response to requests More

by MARYSOL.IRIZARRY
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Report | Print
Jan 12, 2024 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

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