Volkswagen of Ocala

60k checkup Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was Got in and out in 2 hours. They shuttled me to a local restaurant where I could enjoy a breakfast while I waited for my car. The staff made sure I was attended to during the wait. Very friendly staff. More

Great Service. It was a very amazing experience at volkswagen of ocala i loved that they got the problem solved and they were very nice with positve attitudes i reco It was a very amazing experience at volkswagen of ocala i loved that they got the problem solved and they were very nice with positve attitudes i recommend this dealership any day. More

Very HAPPY with Volkswagen of Ocala AGAIN! Another GREAT trip to Volkswagen of Ocala dealership...They got me in quick ...fix the two minor recall items, washed my car, cleaned the wheels and v Another GREAT trip to Volkswagen of Ocala dealership...They got me in quick ...fix the two minor recall items, washed my car, cleaned the wheels and vacuumed it out. Also connected my new phone to bluetooth & removed all the old phones off,....all for $0. Fast , friendly and no charge...hard to beat! We purchased our GTI up north before moving here and have been there twice for service and have been EXTREMELY happy both times! Thank you Kelly! The Clarks More

Good care horrible staff We bought a used car that was exactly what we wanted. When I left for a few minutes while my husband finished the sale the finance manager apparently We bought a used car that was exactly what we wanted. When I left for a few minutes while my husband finished the sale the finance manager apparently added in some bogus charges even though my husband had signed papers saying he did not want those items. He later told me he did it because the price we negotiated was too low. Then as part of the sales agrement the said they would send us a manual because it was missing. 4 months later and numerous calls and nothing done except lies. More

Shawn was very helpful and got me the deal I wanted. He is very hard working and knowledgable. I've had a Vw since 2011 and love it and the service dept. D was very helpful and got me the deal I wanted. He is very hard working and knowledgable. I've had a Vw since 2011 and love it and the service dept. Danny is service is awesome and the cost of service is minimal on the tiguan More

Great car, but VW of Ocala sold me a great car, but have created a very unhappy, one time, customer with their piss poor customer service since I have purchased the VW of Ocala sold me a great car, but have created a very unhappy, one time, customer with their piss poor customer service since I have purchased the car. No one answers their extension/phone, and no one returns voicemails. I left three voicemails for the GM to remedy my minor issues, five days ago!!!!! I have wasted so much of my time over the last month trying to deal with post sales issues. In hindsight, I would not have purchased from them! More

Senior Citizen Had a very favorable experience in regards to my 76 years young father in law. Incredible fair, just and compassionate financial dealings in regards t Had a very favorable experience in regards to my 76 years young father in law. Incredible fair, just and compassionate financial dealings in regards to an ailing and sometimes "not all there" senior citizen. I am confident in stating, do to first hand experience, that Doug Pendergast, general manager, will look out for the best interest of a senior citizen as it was his own family. More

Lucky find when we needed a dealer on the road While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a deale While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a dealer around Jacksonville where we were staying for 1 night on our way to Hernando. No one in Jax could see us for days. Since we were heading towards Ocala, we made calls to dealers in that area and found VW of Ocala who could see us right away. Danny Schlenker was our Service Consultant and took exceptional care of us. Our car is a Jetta GLI so it has special tires that we weren't expecting to be in stock, which would have meant ordering one and making another trip to Ocala when it arrived. Danny pointed out that they had a set of such tires on display and - if we were ok - they could use one of them. Thanks to Danny (and his negotiating with the Parts Manager), the tire was replaced immediately and we were on our way. We are very grateful and highly recommend Danny and this dealer More

I went in to look at a car seen from the road. I had recently had a very bad experience with another local dealership and did not expect this to be any better. I could not have been more wrong. Barbara recently had a very bad experience with another local dealership and did not expect this to be any better. I could not have been more wrong. Barbara Bartholomew was friendly and helpful and the entire transaction was fast and easy. I have never worked with such a nice professional honest person when buying a car from any dealer. The paper work was also very upfront and handled in a professional and friendly manner. Overall a great car buying experience. More

Super-pleasant new car buying experience. Overall atmosphere both friendly and professional. Gloria Greer, Internet Sales Manager, treated me like a valued customer from first contact. Would recomm atmosphere both friendly and professional. Gloria Greer, Internet Sales Manager, treated me like a valued customer from first contact. Would recommend this person and the dealership to anyone. Thank you. More