Volkswagen of Ocala

A 10 in my book. Danny Schlenker at the service desk, awesom Professional, detailed, and personalized. This type of dealership is hard to find . How often can you go to a auto dealership that is totally trustwo Professional, detailed, and personalized. This type of dealership is hard to find . How often can you go to a auto dealership that is totally trustworthy. More

The Best Dealership! I'm a repeat customer to Ocala VW and will always be a customer. Its so easy to buy a vehicle from here they treat you very good unlike a lot of deale I'm a repeat customer to Ocala VW and will always be a customer. Its so easy to buy a vehicle from here they treat you very good unlike a lot of dealerships. The service Dept is the best I have ever had to deal with and will only deal with. Danny and Shawn are the best but most of my dealings have been with Danny and he's awesome. I know I can trust Danny when he says there is a problem and I need whatever it may be. Trust is very big with me and I know Danny is 100% trustworthy on what he does and how he goes about it. The service dept is great at Ocala VW and hope they keep up the great work that all of the guys there do! One last thing Danny the APR tech is very professional and glad he was the one that worked on my GTI. All around just a great dealership to deal with! More

Stress free car buying experience! I am always weary about car shopping because I always feel like I'm going to get duped in some way. I don't feel this way at all about Volkswagen of O I am always weary about car shopping because I always feel like I'm going to get duped in some way. I don't feel this way at all about Volkswagen of Ocala. Everybody is eager to answer your questions and are very knowledgeable about their products. The service waiting area is very comfortable with plenty of refreshments! I would definitely recommend this dealership More

Best service department hands down. I purchased a brand new Beetle in December from this dealership . this is my second brand new bug from there and I have gone to the service department I purchased a brand new Beetle in December from this dealership . this is my second brand new bug from there and I have gone to the service department at this dealership since 2009 when I still had my used Beetle. Danny has been my go to guy on all three of my beetles for service. He is polite, efficient,honest and patient when explaining any and all work that needs to be done . He goes up and beyond with his customer service and he is the reason why I decided to purchase my vehicles at this dealership . More

Volkswagen of Ocala Volkswagen of Ocala. I honestly can't say enough about the team of professionals they have working there. I've never bought a car from them but the Volkswagen of Ocala. I honestly can't say enough about the team of professionals they have working there. I've never bought a car from them but the Volkswagen I do own they take care of and treat like it's their own. From the moment I walk in for my appointment till the time I leave is nothing short of a very smooth transition. They always keep me updated as how my car is coming along. I would hate to buy any other make of vehicle knowing I would lose the VW service dept. Thank you to Danny, Mike and the staff that actually work on my car. Blessed More

Answered my questions in plain English, so I understood ever I needed information on the process for turning in a leased VW, and information on lease verses buy for the next time and much more. Merak took the I needed information on the process for turning in a leased VW, and information on lease verses buy for the next time and much more. Merak took the time to explain in a Way that I understood. Now, God willing, I know that even though I live in N.Y., I can lease or purchase my next NEW, FULLY LOADED, VW in FLORIDA, when my current lease is done, at the end of the year. I just hope Merak is still working there when the time comes. More

Quick check before I take a trip that is over 1300miles one I have never been treated so good at a VW Service department before. I am in my late 70's, and I am getting ready to take a 1300 plus mile trip by I have never been treated so good at a VW Service department before. I am in my late 70's, and I am getting ready to take a 1300 plus mile trip by myself. I went into the service department, and was treated like family. The Service Manager, Mike Allen, heard me and asked a technician to make sure all fluids were checked, as well as the tire pressure, and topped it off with a compliment car wash. I have been driving VW's since the early 70's, and again, have never been treated that good. And it was all free to me. More

Rough transmission. Traveling from Texas. 2015 Golf rough downshift coming up to stoplight. Shawn Vogt diagnosed the problem and suggested solutions within five minutes w Traveling from Texas. 2015 Golf rough downshift coming up to stoplight. Shawn Vogt diagnosed the problem and suggested solutions within five minutes while they were busy and no charge. Excellent service especially while on vacation for what I thought was a serious condition. More

I found my dream car! I've always wanted a convertible and had many cars with a sunroof over the years. I have always loved the beetle convertible but couldn't afford a bra I've always wanted a convertible and had many cars with a sunroof over the years. I have always loved the beetle convertible but couldn't afford a brand new one. I saw a used certified pre-owned on the vw Ocala website. I was weary because pictures can be deceiving, we arrived and the car was immaculate, and better than I imagined, it looked brand new and not one scratch on it. Christine the Internet sales manager was awesome as well as Nikki, the finance person. I love my new car!!! , More

Don't take your car in for even a recall you won't like what Must read all of it to believe it. I came in for a recall on relay on heated seats malfunction and sunroof drains leaking into car. Both were recalls. Must read all of it to believe it. I came in for a recall on relay on heated seats malfunction and sunroof drains leaking into car. Both were recalls. I usually worked on my own Volkswagens since I worked on them for over 20 years ,but since this was a freebie I thought what the heck. It was somewhere near the end of summer when the repair was done. The service manager came out and told me it was all fixed, Then he started to tell me how I needed a timing belt and since I was going to do that I might as well replace the water pump. I asked him how much this would cost he said somewhere in between 1200 to 1300 dollars. I told him that was funny I had just replaced all that a month ago. He stuttered for awhile. 2 weeks later it started to rain. Inside of the car started getting moist. About another month passed and we got a monsoon. The inside of the car had water all the way through it. I called them up they said somebody probably left a window open. I knew better, They said they had already fixed the recall. I pulled apart the door posts on both sides. They had actually disconnected the tubing that drains the water out of the car. 2 months pass its getting kind of cold. I think I'll turn on the seat heaters. They don't work. I called them they said to much time had gone by. I checked under the seats and all they did was disconnect the heaters. We had bought this car brand new. I have owned nothing but Volkswagens since the 1970's..I couldn't believe the ineptness of this service department. Never again. Beware anybody that goes here. More