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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,625 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,625 reviews

July 19, 2024

Great service and communication. Love this dealership. The only thing I would change is I’m asked to buy a new car every time I have service done. More

by adlo186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Biros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback! We're thrilled to hear that you've had great experiences with our service and communication at the dealership. Your satisfaction means a lot to us. Regarding your concern about being asked to buy a new car during service visits, we apologize if this has made your experience less enjoyable. We aim to provide excellent service without any pressure to purchase. Your feedback helps us improve, and we'll take this into consideration to ensure that future visits are more focused on meeting your service needs. If there's anything else you'd like to discuss or if there's a specific way we can enhance your experience further, please don't hesitate to reach out. We appreciate your patronage and look forward to continuing to serve you in the future.

July 15, 2024

James was very knowledgeable and helpful through the whole process of purchasing a new car. More

by Panda21817528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review! We thrilled you enjoyed working with James and our team, we strive to provide a pleasant and thorough experience. We hope you love your new Volkswagen, and look forward to working with you again in the future!

July 13, 2024

Wonderful job diagnosing everything. Loved getting a video. They work hard to give great service. More

by sarah_bunn24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Volkswagen of Ocala responded

Thank you for your kind words! We're glad to hear you appreciated our thorough diagnostics and the service video. Our team works hard to provide excellent service, and your feedback means a lot to us. We look forward to assisting you again!

July 09, 2024

Sales man was very patient and professional we looked at all options for us and he was very patient explained everything was there for hrs looking at best options and never got upset with us this is the thi More

by abplanalpjames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy koehler
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Jul 10, 2024 -

Volkswagen of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that our sales team provided you with exceptional service during your recent visit. We strive to make every customer feel valued and informed throughout the entire process, and it's wonderful to know that our efforts are appreciated. We look forward to continuing to serve you and are grateful for your loyalty to our dealership. If you have any further feedback or questions, please don't hesitate to reach out. Safe travels in your new vehicle!

July 05, 2024

Staff was quick and efficient. My appointment for oil change took about 40 min from start to finish More

by Bgj2d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Volkswagen of Ocala responded

Thank you for taking the time to leave your feedback! We're pleased to hear that your recent oil change appointment was completed efficiently. Providing prompt service is important to us, and we appreciate your acknowledgment of our staff's efforts. We look forward to serving you again!

July 05, 2024

2nd car I’ve bought from VW of Ocala. Love working with this dealership and taking my cars for service there. Thanks Carlos and TJ and Caleb More

by Casey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Richmond
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Jul 08, 2024 -

Volkswagen of Ocala responded

Thank you for your loyalty and for choosing VW of Ocala once again! We're thrilled that you love working with our dealership and trust us with both your vehicle purchases and service needs. Carlos, TJ, and Caleb are grateful for your appreciation. We look forward to continuing to provide you with excellent service and being there for your automotive needs in the future.

July 03, 2024

Clean, polite and completed big warranty job efficiently. Got car back looking like new .highly recommend. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Volkswagen of Ocala responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience with us. Providing a clean and polite environment while efficiently completing your warranty job is our priority. We're glad to hear that your car looks like new again. Your recommendation means a lot to us, and we look forward to serving you again in the future.

July 03, 2024

Your service manager is awful. I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% char More

by Jimmcdonald538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Schlenker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Volkswagen of Ocala responded

We're extremely sorry to hear about your recent experience and appreciate you bringing this to our attention. Regarding the refund for 3% credit card fee, we would be happy to process this for you. However, our credit card system requires refunds to be issued in person at the dealership with the card present. Regarding the fault lights on your vehicle, we understand your frustration. During your visit, additional services were recommended to address these issues, but we respect your decision to decline them. We apologize if there was any miscommunication or inconvenience caused during your interactions with our service manager. Please contact us directly at 352-571-1030 or email bwatts@gettel.com so we can arrange a convenient time for you to visit the dealership for your refund and address any remaining concerns you may have. Your satisfaction is important to us, and we value your feedback as we strive to improve our customer service.

June 29, 2024

Fast and easy Mr Rubio is super nice Thanks for your time My Mazda cx30 is super nice More

by mike116739
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad to hear that your experience was fast and easy with Mr. Rubio. It's wonderful that you find your Mazda CX-30 to be super nice. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

June 28, 2024

The Best customer service in the country and they will always be Blessed as they keep their promises More

by grizelda791
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Volkswagen of Ocala responded

Thank you so much for your glowing review! We're honored to receive such high praise about our customer service. Keeping our promises and ensuring your satisfaction are our top priorities. Your kind words mean a lot to us, and we look forward to continuing to provide exceptional service. Thank you for choosing us!

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