Volkswagen of Ocala

Danny in the service department is a treasure in this time of lacking customer service. time of lacking customer service. More

I have had my Volkswagen serviced at this dealership many times and have always been pleased with the service advisor and the work. times and have always been pleased with the service advisor and the work. More

Always the best service by Danny and the guys! Polite and responsive. Double thumbs up! Polite and responsive. Double thumbs up! More

Daniel is the best help. Always looks out for me and my car. Thank you Always looks out for me and my car. Thank you More

Eating in a customers car and leaving wrapper and seeds in car no video oil change either in car no video oil change either More

They rescheduled my appt three times. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. More

Sales floor was clean with friendly, knowledgeable staff around. They got my car in timely (with appointment)! And we're very clear on repairs needed, explaining the why's and how's. They had my car back in around. They got my car in timely (with appointment)! And we're very clear on repairs needed, explaining the why's and how's. They had my car back in order in a few hours. Never had any bad experiences to date here. More

I normally interact with Danny or Heather. They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volksw They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volkswagen Atlas Cross Sport. I have a 2020 and bought it in July 2020. I have had it in the service center 4 times in the last 1 1/2 years. 2 recalls, a problem with the steering and a problem with the air conditioner. I am losing faith with the quality of the Atlas. I love the style and size and looks of the vehicle, but am concerned about what problems I might encounter a few years down the road, when I have had this many issues in the 1st year and a half. The last time I was in I spoke with the service manager Michael and he went out of his way to fix a frustrating situation. He even had the car delivered to my home to save me another 45 minute drive each way the the dealer. I appreciate the staff, just not my experience so far with Volkswagen. More

Everything was great except I think 3 hrs is a bit long. (With appointment) for an oil change. (With appointment) for an oil change. More

Danny Schlenker is Top Shelf. If you are looking for a man of integrity to take car of your service needs, look no further. He is a lover of all thing V-Dub and a true professiona If you are looking for a man of integrity to take car of your service needs, look no further. He is a lover of all thing V-Dub and a true professional. I have known Danny for years and I would suggest you get to know him as well. I called Danny one day from Texas as I had a customer having Atlas Issues (family vacation) in his neck of the woods. Danny quickly and professionally took the reigns, and got my customers back on the road in no time. I can't say enough. Thanks Danny and VW of Ocala. -Scott Day, North Park VW San Antonio, Tx More