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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,582 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,582 reviews

May 26, 2024

Great customer service. Great communication. No stress, easy to drop off and pick up. Shuttle service is good. More

by lea10241981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad to hear that you enjoyed our great customer service and seamless drop-off and pick-up process. It's wonderful to know our shuttle service was helpful as well. We look forward to serving you again!

May 26, 2024

Most staff I have encountered at the dealership have been very cordial with no issues. More

by garyandlisapayne
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review and feedback! We're glad to hear that your interactions with our staff have been positive overall. If there's anything specific we can do to improve and earn that fifth star next time, please feel free to let us know. We appreciate your support!

May 25, 2024

Carlos was awesome, id recommended him to anyone I know. Take care of his customers and just a overall awesome person. More

by fmoralesdejesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that Carlos provided such excellent service. Your recommendation means a lot to us, and we'll be sure to let Carlos know about your kind words. We look forward to serving you again!

May 25, 2024

Great customer service Always effective Mr Fuentes is awesome and very helpful with all our questions More

by freddy9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're delighted to hear that Mr. Fuentes provided you with great customer service and was able to answer all your questions. We appreciate your feedback and look forward to assisting you again!

May 25, 2024

Shawn was easy to work with, no pressure and no dreaded sales tactics. We would definitely recommend this Dealership More

by fufko
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Volkswagen of Ocala responded

Congratulations on your new Volkswagen and thank you for your review! We're pleased to hear that Shawn made your experience easy and pressure-free. Your recommendation means a lot to us, and we look forward to serving you again in the future!

May 21, 2024

Knowledgeable courteous accommodating pleasant to talk with clean sorrounding competent very helpful nice display of cars More

by poysermenchu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Eastin
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May 28, 2024 -

Volkswagen of Ocala responded

Thank you for your wonderful review! We're glad you had a pleasant experience with our knowledgeable and courteous team. We appreciate your kind words about our clean surroundings and car display. Congratulations on your new Volkswagen!

May 20, 2024

Very professional staff at Volkswagen. Very happy to have bought a vehicle there! Appreciate it David. More

by BEAULAURIERTHOMAS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Volkswagen of Ocala responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our professional staff. We'll be sure to pass along your appreciation to David. Enjoy your new vehicle!

May 20, 2024

Shawn was great…he did whatever he could do to make sure I left out of there happy and satisfied…highly recommend stopping by Volkswagen if you’re looking for new or used vehicles…very friendly customer ser More

by matt24789
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Volkswagen of Ocala responded

Thank you for your fantastic review! We're delighted to hear that Shawn ensured you left happy and satisfied. We appreciate your recommendation and look forward to serving you again.

May 16, 2024

The dealership, looked nice and cleaned. It was easy to find. And Carlos is a great salesman. More

by tmelvin1998
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback. We're glad to hear you found our dealership clean and easy to find, and that Carlos provided great service. We strive for excellence and would love to know how we can improve to make your next visit a five-star experience.

May 16, 2024

Excellent service I got a problem with the air conditioning give me and appointment fixed the same day.nice and clean place More

by lizette_13pr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad we could quickly resolve your air conditioning issue and that you found our facility nice and clean. We appreciate your feedback and look forward to assisting you again!

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