Volkswagen of New Port Richey

Be sure you have it in writing (and even then they have a problem honoring it). The one year old used car I bought did not have the owners manual. They issued a 'we owe' but 7 weeks later I still don't have problem honoring it). The one year old used car I bought did not have the owners manual. They issued a 'we owe' but 7 weeks later I still don't have it. They even went so far as to use the old 'it's in the mail' excuse. Also only had one key but I didn't know this until after I signed the papers. When I mentioned it they didn't bat an eye. Cost me $300 to get a second key as remote is integrated in the key. More

We called the dealership to let them know we would be making a 90 minute drive to purchase an online vehicle they had listed. I told them we had a trade in vehicle that was paid for and had the finances making a 90 minute drive to purchase an online vehicle they had listed. I told them we had a trade in vehicle that was paid for and had the finances to pay for the vehicle in full. I told them that we had a comperable vehicle locally and the price was the same as their listing, I was told that if we made the trip we could beat the local pricing. When we arrived, surprise, the vehicle had "Just been sold" but they would make it right with another vehicle. After they tried to give us a lesser vehicle with 20k more miles onit, they said they would get us a similar make/model/milage vehicle. The only problem was that the then would not negotiate the price and gave a rediculous quote for our trade in vehicle ($1500 less than the local vendor. Final result was that we took a 3 hour round trip with 2 vehilces just to be told that the out the door price would be $2400 more than our local vendor. They did offer to let us use one of their vehicles until the order was filled, but by that time it was too late. More