Volkswagen of New Port Richey

I have a 2005 Beetle convertible that we had been unable to start. My husband and I thought that the VW dealership would be able to help us. My husband had fixed a couple of issues he thought it could be. S to start. My husband and I thought that the VW dealership would be able to help us. My husband had fixed a couple of issues he thought it could be. Since we could not start it we had it towed. We were told that they did the diagnostics and it turned out to be a fuse and we could come and get it. We spoke with Ebrahim in the service dept, paid for the car and told us it was parked out front. My husband was able to start it right up but could not get it in reverse to back out of the spot. He then went back into service dept and was told they also had trouble putting it reverse and had to “push it out of the bay”. Why did they tell us to pick it up and why weren’t we told about this? They took our original paperwork and told us we needed additional diagnostics which would be an additional $500.00 (we had already paid $300). We were called the day after and was told there was some “debris in the linkage that they cleaned out” and it needed a bushing which they could not get. But the car would go in reverse. Additionally they let us know that now the “check engine” light was on but there would be an additional cost to diagnose it but they thought that it was because of an aftermarket fuel pump which we found was incorrect. By the way, when we went to pick up the car the first time and was unable to put it in reverse, we were sitting in my car getting ready to leave and we saw the mechanic come out, start up the car and put it in reverse and back out of the parking spot. When we finally picked up the car the second time the paperwork from the initial repair was not there and it stated that customer complained difficulty putting it in reverse. WE HAD TO HAVE IT Towed. It did not start. How would we know the reverse was not working. This dealer is a rip off. I would never recommend it to anyone and will never go there again. On top of it all, my Husband and I are seniors so I guess they thought they could really get us. Fortunately my husband has built racing cars and knows a lot about cars. But He has not worked much on foreign cars. You should be ashamed of yourselves. I will also leave a review on google. Sincerely, Linda Gilmartin. More

I recommend the gentlemen who helped me buy my used car at VW of New Port Richey. They were "K" (Mohammed H.), Abdul T., and Carlo C. They worked hard at getting me the deal and financing I needed. I d at VW of New Port Richey. They were "K" (Mohammed H.), Abdul T., and Carlo C. They worked hard at getting me the deal and financing I needed. I don't think it could have been a better experience!. Appreciate them very much! More

In January 2025, my husband and I purchased a 2022 Lexus RX 350, trading in our 2021 Lexus IS 300 and providing two key fobs. Prior to relinquishing the key fobs, we negotiated to receive a second key fob RX 350, trading in our 2021 Lexus IS 300 and providing two key fobs. Prior to relinquishing the key fobs, we negotiated to receive a second key fob for the new Lexus. We received written confirmation that a key fob would be provided. However, upon handing over the key fobs, we proposed an alternative solution: retaining one of our key fobs for reprogramming with the new vehicle. They assured us they would provide a new fob. Two months later no FOB. Better Business Bureau and Lithia Motors is getting a nice letter from me shortly I should have NEVER purchased there. Worst experience ever! More

My wife and I purchased a vehicle from Volkswagen of New Port Richey in September of 2024. We had multiple issues with the vehicle from day 2. After attempting having it serviced multiple times we reached o Port Richey in September of 2024. We had multiple issues with the vehicle from day 2. After attempting having it serviced multiple times we reached out to Wesley Copeland, sale manager to see what we could do. Long story short, Wes went above and beyond, reaching out to Volkswagen himself and working with them to help us find a reasonable solution. Today my wife and I left with a brand new 2025 vehicle and I couldn't say enough about how great Mr. Copeland and Volkswagen of New Port Richey are. They absolutely stand behind the products they sell and put the customer first. We were also assisted by Gali Balter who is one of the most product knowledgeable sales persons I have ever dealt with. If you are looking for a vehicle I would highly recommend Volkswagen of New Port Richey and Gali Balter, a knowledgeable and down to earth person that will not only help you find the car you are looking for but will also be able to teach you all of the ins and outs of the vehicle. I always buy new vehicles and had never had an issue in the past and when I did Volkswagen of New Port Richey really stepped up to make things right! An amazing team and great experience! More

BUYERS BEWARE. We bought a used hyundai elantra in this dealership and my experienced is the worst I have ever encountered in any other dealership I deal with. Br We bought a used hyundai elantra in this dealership and my experienced is the worst I have ever encountered in any other dealership I deal with. Bryan the salesman, we agreed on the price that is out of the door and when we were at their financing office, they increased the price of the vehicle. I put down the down payment of 4K and they did not deduct on the price that we agreed on. They added on the price that we financed. WHAT A SCAM!! They gave us the flash drive where the documents that you signed. We decided to return the car but they ignore us, they don't want to talk to us. More

We’ve been looking for about 2 months and have been to almost a dozen dealers but just couldn’t find what we were looking for. They all wanted to push us into the car they wanted and we dealt with some ve almost a dozen dealers but just couldn’t find what we were looking for. They all wanted to push us into the car they wanted and we dealt with some very rude salespeople, putting down their competitors by name and they had very bad business ethics. Then finally we happened to stumble across a nice car online that led us to New Port Richey Volkswagon and were greeted by Joshua. He was very personable and honest. He was like, I hear what you’re looking for but I’m not too sure we can get you where you want, but let’s try. Well we went looking for a used car and left with a brand new 2024 Jetta! Joshua is honestly very easy to work with and extremely respectful for a car salesman. If you’re looking for an honest salesman who’s not going to pressure you or lie then Joshua is your guy, enjoy your Jetta! Oh and David in finance was awesome as well, very awesome duo when spending thousands of dollars!! Thank you Joshua and David, we will see you in two years! More

My wife has been customer of VW of New Port Richey since we moved to FL in 2017. She has always been satisfied with the work. Recently, she went it for a n oil change and they said a number of things need we moved to FL in 2017. She has always been satisfied with the work. Recently, she went it for a n oil change and they said a number of things needed work. I was skeptical so I brought the car to friend who has worked on the cars for us previously. He supported everything they said needed work. I did save some money having him do the work however. I have wanted an EV for a while. Wasn’t too sure about the ID.4 but we got a fantastic deal on a 2023 lease and we love it! I strongly recommend VW of New Port Richey. If I had to name everyone we have had positive interactions with there, this review would be even more lengthy. Suffice it to say, EVERYONE was wonderful and treated us very well. More

The absolute worst dealership! Purchased one of their used vehicles ( which was never properly inspected ). Spoke to management about the engine issue, they asked me to come in to Purchased one of their used vehicles ( which was never properly inspected ). Spoke to management about the engine issue, they asked me to come in to further diagnose the vehicle and after multiple follow ups and a week later, I am still left with being unable to drive my truck. Save yourself the dealer fees and buy from a used car lot, you'll get the same experience. 0 accountability. Buyer beware. More

The service department at this dealership takes the term sleazy used car salesman to a whole new level. Kev the service manager, is without a doubt, hands down, one of the sleaziest, common that I have eve sleazy used car salesman to a whole new level. Kev the service manager, is without a doubt, hands down, one of the sleaziest, common that I have ever had to displeasure to meet. His most recent transgression, among many, was the debacle he made out of the key to my car. I lost my key and had to have my car towed home. I called Volkswagen to order a new key, amd The man who answered the phone in the parts department called me a price somewhere between 75 and $80 for the new key, and told me it would be $90 to have it coded, he said it would take about a week for the key to come in, and that I would have to bring the car in which would mean have it towed, to have that key programmed and that it should take about an hour. On the day the key arrived I called Volkswagen service department to make arrangements to bring my car in to have the key coded I had to wait two days for an appointment. On the day of the appointment I had my car towed to Volkswagen where I retrieved the key and I waited the service guys to code it. First the gentleman who ordered the key for me and the parts department told me to wait one moment because he was concerned about the key I had ordered as it did not have the remote control features. I told him I wasn't concerned about that I didn't care if it didn't have those just so long as the key would work and start the car. I then went over to Kev the service manager to get the key coded and cab quotes me a price that is $30 higher than what the part salesman told me it would cost to have it coded. When I told him that the parts guy told me it was a $30 less than that he just blew me off as Kevin always blows me off when he's constantly changing prices raising prices sometimes doubling and quadrupling the price of a part even though I already know what the price is, and at that point I was in for a penny and for a pound I needed my key I needed my car so here I am waiting when he tells me I might as well go home and he'll call me because he's not going to get anybody to get to it until 2:00 or 3:00 that afternoon. It was about 10:00 or 11:00 when I brought the car in. I said this was only supposed to take 20 minutes. He told me he couldn't have anybody to look at it until she or three. I waited a while, and after about an hour kept told me the tech was starting to work on it then. After about another hour I was tired I don't want to sit there anymore I told I was going to go home and to call me I figured it wouldn't be that much longer I'd go home and catch a quick 20 minute cat nap if possible. I go home and late that afternoon probably around 5:00 p.m. Kev calls me to tell me that I need a whole new ignition of the cost of $1,100 just for the part. Now I had done my research on the issue with the key and the coding and everything else during the month I sat trying to figure out what to do about this car and looking for the key that had been lost. I knew that there was a bypass code that could be used to get the key to start the car until it could be programmed. I also knew that the ignition immobilizer could be disabled. I knew that the bypass code was supposed to be in the glove compartment. But it wasn't. I also knew that the problem with their coding was with the ignition immobilizer antenna. It is a small round Part with a plastic covering that covers hundreds maybe thousands of tiny copper wires spun around the circle that sits right outside the ignition keyhole. It's just an antenna All it does is relay information from the ignition to the ECU where the ignition immobilizer programming is. I could have bought the antenna itself for about 150 bucks, But of course I'm not going to tell Kevin that because Kevin will lie right to my face Tell me that I need some $3,000 job done to my car and refuse to do what I tell him to do to my car as he did when I told him then just disable the ignition immobilizer and he told me no. More