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Volkswagen of New Port Richey
Port Richey, FL
303 Reviews
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Showing 303 reviews
August 31, 2013
This dealership plays the classic bait and switch. I go on the internet, and I get one price. I call them up and get a different price. I email them and i get a different price. At one point i was calling on the internet, and I get one price. I call them up and get a different price. I email them and i get a different price. At one point i was calling them to try to get more information on a car and they literally hung up on me. This dealership is a joke. I would not recommend this dealership to my worst enemy. More
by aboyusef
Employees Worked With
Geneva, Mateo
May 23, 2013
Walked into the dealership carrying an email quote from the IT manager concerning a 2013 VW Passat TDI SE w/Sunroof, and was greeted warmly at the door by George Gowen. George quickly brought the specific the IT manager concerning a 2013 VW Passat TDI SE w/Sunroof, and was greeted warmly at the door by George Gowen. George quickly brought the specific vehicle to the front of the store (I had arrived unannounced, otherwise the auto would have been waiting for me) and immediately began describing and demonstrating it's features. Shortly thereafter, we proceeded on a very informative and pleasant test drive. Arriving back at the dealership, George had my trade-in assessed, presented an offer, to which I presented a counter-offer. Fifteen minutes later, we agreed on a mutually acceptable price, and the deal was concluded. Overall, this was a very quick and enjoyable process. Mario Millan, the sales manager, stopped by to congratulate me on my purchase, while George whisked my new car away to be prepared for delivery. I proceeded on to finance to complete the paperwork, which only took about fifteen minutes. The finance manager was well organized and very quick. Soon after, George brought my new Passat around freshly washed and filled with diesel. He assisted me in the transfer of my personal effects from my trade to the new car, conducted a quick delivery inspection, gave me a few last minute pointers, and bade me farewell as I pulled out onto US 19. Overall, this was a very pleasant experience, and I wouldn't hesitate to purchase a vehicle from this dealership in the future. More
by thegatorkid1
Employees Worked With
George Gowen (Sales) and Mario Millan (Sales Manager)
May 18, 2013
What a great experience. Low pressure, highly informed, great products; these are just a few ways to describe the team at this dealership. They went out of their way to take care of us and everyone includ great products; these are just a few ways to describe the team at this dealership. They went out of their way to take care of us and everyone including the finance manager were helpful. For a great car (Jetta TDI) from a great dealer go here. More
by greatjetta
Employees Worked With
Matt and Julio
May 16, 2013
We looked at an 06 PT cruiser on 5-15. We were quoted a $6200 out the door. We went back today and took the car to our mechanic. The car's front bumper was held on by screws on the outside and not attached $6200 out the door. We went back today and took the car to our mechanic. The car's front bumper was held on by screws on the outside and not attached at the bottom, radiator mounts are not properly mounted, radiator bracket is bent and out of alignment, motor bracket/mount broken, shocks are bad, and there is a valve leak We requested that they fix a couple of the issues and we would give them their asking price of $6200, but they refused to fix anything or lower the price. Then the sales person came back stating that the price is $7000 even though she quoted $6200. We would have never came back if that was the price. The car is not worth that amount. We spent time and money to have the car checked out for nothing!! More
by KayO81
Employees Worked With
R. Carr
October 14, 2012
Read some of the reviews before going into this dealer so I was prepared for anything. My experience couldn't have been better. The minute we walked in a smiling reception person greeted us. We were introduc I was prepared for anything. My experience couldn't have been better. The minute we walked in a smiling reception person greeted us. We were introduced to Geneva and a sales mgr whose name I can't remember but he was friendly. We had no intention of buying that day as we wanted to look at some other makes of cars but Geneva did such a good job at answering our questions and taking her time with us that we felt at home there. Would've have preferred to be out within an hour or two but we were partly to blame as we looked at several different combinations of Jettas. This dealership needs to be part of your consideration. Everyone from the lady who greets to the last manager could not have been more helpful. Kudos guys! More
by Yankeesguy
Employees Worked With
Geneva
August 27, 2012
Having bought two vehicles from this dealership and been pleased, I tried to buy a third. After spending about two hours in the showroom, I agreed to a price of $25K out the door. That included my trade pleased, I tried to buy a third. After spending about two hours in the showroom, I agreed to a price of $25K out the door. That included my trade of 18K and 7K addional financing. Well 25K out the door, does not mean out the door. Fees, taxes, registration costs, were added in to the price. They used $1,500 in my trade equity to offset these costs and then argued that the price was 25K out the door. If it cost me 25K to finance the vehicle plus $1,500 equity the price out the door is $26,500 not 25K. Everyone argued with me that I just didn't understand. Well having purchased 45 cars over my lifetime, let me assure you I do understand. 25 K out the door does not mean you get to utilize equity, to offset fees added on. Unfortunately I thought I had a dealership that I could do business with since I had purchased two cars over the last two years and was pleased with the deal. This is no longer the case. The good ending to this story is that I have changed my choice from a Jetta TDI to a Golf TDI and will be purchasing this week. More
by Tonyb1649
Employees Worked With
Andy in sales
July 07, 2012
Service at this dealer may cause you and your family harm. My tires were inflated with over 50 lbs. of air. After leaving air out of tires three times on my way home form servicing my Touareg my digital harm. My tires were inflated with over 50 lbs. of air. After leaving air out of tires three times on my way home form servicing my Touareg my digital gauge that I left at home showed 49.5 lbs. of pressure. Also, I called them on the fact they did not add the add-blue Diesel pollution additive. After the service guy said he added the "Blue" I have put on only 8000 and I have a warning indicator to add the add-blue. When topped off I should be able to drive 15000 miles. DON'T USE THIS DEALER......you may a Ford Explorer Experience!!!!! More
by palmrmike11
Employees Worked With
3
June 23, 2012
Friendly staff great hours and always willing to take my competitor coupon :) ...I live in Tampa and New Port Richey Volkswagon continues to be "My Dealership" - Jessica competitor coupon :) ...I live in Tampa and New Port Richey Volkswagon continues to be "My Dealership" - Jessica More
by jessiwall
Employees Worked With
Tracy
June 20, 2012
Somehow gas got in my diesel powered Jetta sportwagon, which caused major damage, and even though accidents like that are not covered by warranties, Volkswagen of new port Richy was able to get me back on which caused major damage, and even though accidents like that are not covered by warranties, Volkswagen of new port Richy was able to get me back on the road with no cost to me. Thanks Tracie More
by dieselbob
Employees Worked With
Tracie Lind
June 17, 2012
Deceptive marketing / sales practice. This dealership is what gives car salesmean a bad name. If you are thinking about buying a VW, do yourself a favor and go elsewhere. Their bait and switch tactics are d what gives car salesmean a bad name. If you are thinking about buying a VW, do yourself a favor and go elsewhere. Their bait and switch tactics are deplorable. More
by Guys
Employees Worked With
Christopher Ellis
