Volkswagen of New Port Richey

We looked at an 06 PT cruiser on 5-15. We were quoted a $6200 out the door. We went back today and took the car to our mechanic. The car's front bumper was held on by screws on the outside and not attached $6200 out the door. We went back today and took the car to our mechanic. The car's front bumper was held on by screws on the outside and not attached at the bottom, radiator mounts are not properly mounted, radiator bracket is bent and out of alignment, motor bracket/mount broken, shocks are bad, and there is a valve leak We requested that they fix a couple of the issues and we would give them their asking price of $6200, but they refused to fix anything or lower the price. Then the sales person came back stating that the price is $7000 even though she quoted $6200. We would have never came back if that was the price. The car is not worth that amount. We spent time and money to have the car checked out for nothing!! More

Having bought two vehicles from this dealership and been pleased, I tried to buy a third. After spending about two hours in the showroom, I agreed to a price of $25K out the door. That included my trade pleased, I tried to buy a third. After spending about two hours in the showroom, I agreed to a price of $25K out the door. That included my trade of 18K and 7K addional financing. Well 25K out the door, does not mean out the door. Fees, taxes, registration costs, were added in to the price. They used $1,500 in my trade equity to offset these costs and then argued that the price was 25K out the door. If it cost me 25K to finance the vehicle plus $1,500 equity the price out the door is $26,500 not 25K. Everyone argued with me that I just didn't understand. Well having purchased 45 cars over my lifetime, let me assure you I do understand. 25 K out the door does not mean you get to utilize equity, to offset fees added on. Unfortunately I thought I had a dealership that I could do business with since I had purchased two cars over the last two years and was pleased with the deal. This is no longer the case. The good ending to this story is that I have changed my choice from a Jetta TDI to a Golf TDI and will be purchasing this week. More

Service at this dealer may cause you and your family harm. My tires were inflated with over 50 lbs. of air. After leaving air out of tires three times on my way home form servicing my Touareg my digital harm. My tires were inflated with over 50 lbs. of air. After leaving air out of tires three times on my way home form servicing my Touareg my digital gauge that I left at home showed 49.5 lbs. of pressure. Also, I called them on the fact they did not add the add-blue Diesel pollution additive. After the service guy said he added the "Blue" I have put on only 8000 and I have a warning indicator to add the add-blue. When topped off I should be able to drive 15000 miles. DON'T USE THIS DEALER......you may a Ford Explorer Experience!!!!! More

Deceptive marketing / sales practice. This dealership is what gives car salesmean a bad name. If you are thinking about buying a VW, do yourself a favor and go elsewhere. Their bait and switch tactics are d what gives car salesmean a bad name. If you are thinking about buying a VW, do yourself a favor and go elsewhere. Their bait and switch tactics are deplorable. More

BEWARE OF THE HYENA MARTIN KOELER AND HIS MANAGER SCOTT WALLS SCAMMERS, THIEVES, LIARS..... we had a car in trade with our perfect pick up ( unfortunately ) once we get home ( 1 hr from new port riche WALLS SCAMMERS, THIEVES, LIARS..... we had a car in trade with our perfect pick up ( unfortunately ) once we get home ( 1 hr from new port richey )and after we checked the car, the car wasn't cleaned nor vacuumed, later on i checked the engine and we got shocked there is no oil not even a minimum and just little bit of engine water, then we called Scott Walls and he did apologize for that and we took the car back on the next day, we left it there and they gave us an other car to go home, the second day after the inspection we noticed few new scratch on the body of the car, supposelly Martin took a note to call us later and he never did , exactly like all the promises he did since we get there....too much to say, i swear its a drama. after few month we discover that the car had an accident, which means the real value of the car is half of what we still paying now , we recently discovered that threw kbb, nada, carmax and other dealership, we are so made, i wonder why they gave us a high price for something doesnt worth it, we still paying for $17k for a car which cost only $9k. I STILL CANNOT BELIEVE IT, where is the honesty and how about if somebody doesnt know anything about the cars like our case, we went there because we believe they are honest unfortunately they are not, they are even worst. WE WILL FORGET BUT WE NEVER FORGIVE GO TO xxxx MARTIN " THE HYENA " More