Volkswagen of New Port Richey

What started off as a great experience with buying a used car has now turned into a question of integrity and worse. Six weeks ago my wife and I bought a used car in cash and we still can't get the title f car has now turned into a question of integrity and worse. Six weeks ago my wife and I bought a used car in cash and we still can't get the title for the vehicle. My original temporary tag provided expired so I had to call and get another one from them with the promise this would be resolved. Well still no resolution, the Finance department won't return my calls and my second temporary tag will be expiring soon. The DMV office recommended to report this to first the Department of Motor Services and next to the Attorney General which is in process now. Unfortunate because sales staff was great. I would be weary and ask for proof of title or other means if you decide to look to shop at Volkswagen of New Port Richey. More

Low advertised price but adds several high cost markups and fees to the final price. Trade-in value is well below market value. and fees to the final price. Trade-in value is well below market value. More

Teresa Shaw was excellent and a breathe of fresh air. Not only did the dealership take every thing I said and actually listened but were definitely genuine. Not at all pushy. This dealer and especially T Not only did the dealership take every thing I said and actually listened but were definitely genuine. Not at all pushy. This dealer and especially Teresa made you feel welcomed and valued as a customer regardless of sale. Great sense of humor and Teresa as well as her team went above and beyond for me . Love my Passat and big shout out to VW of NW PR. Will never buy anywhere else. Thank you Melanie More

Had a totally dead battery that AAA couldn't replace. They started my Passat, but said not to turn the engine off as I couldn't restart it. I called VW of New Port Richey who said that I could bring it They started my Passat, but said not to turn the engine off as I couldn't restart it. I called VW of New Port Richey who said that I could bring it in, but appointments were full, so I'd have to wait. Upon arriving, Stephen McKenney, Service Advisor, immediately addressed my problems. He had my battery replaced, two tires replaced and 4-wheel alignment all completed in less than two hours. I will ask for him again. He was courteous, professional and highly competent. Additionally, the technicians did an excellent jog, as well. More

Everything was very smooth and easy. Took all of 10 Everything was very smooth and easy. Took all of 10 minutes to complete everything. Also they have the best price for my car. I will do business agai Everything was very smooth and easy. Took all of 10 minutes to complete everything. Also they have the best price for my car. I will do business again with them, if needed. They are ALL friendly and professional. Very highly recommended. More

General Manager and Salesman Josh were amazing. Having issues with my 2021. Thought my concerns were going to fall on deaf ears! Boy is as I WRONG! I was treated with so much respect and kindness. Got me issues with my 2021. Thought my concerns were going to fall on deaf ears! Boy is as I WRONG! I was treated with so much respect and kindness. Got me into a 2022 in less than 24?hours! If you want excellent customer service- this is the only place to Go! Thank you so much! Customer for Life!!!!! More

This dealership is now owned and managed by Lithia auto group. Buying experience wasn’t great and after the sale it’s horrible. They don’t answer the phone and give you the run around in person. If you mus group. Buying experience wasn’t great and after the sale it’s horrible. They don’t answer the phone and give you the run around in person. If you must have a VW fund a different dealership you’ll be happier. More

My husband Phil and I recently purchased our 2021 Atlas at VW of NPR and we could not be more pleased. Bill VonEhr was our Sales Consultant and he was exceptional! He provided answers to every question t at VW of NPR and we could not be more pleased. Bill VonEhr was our Sales Consultant and he was exceptional! He provided answers to every question that we had and was attentive and caring to all our needs every step of the way. Michael Tom, Car Sales Manager, worked with us and made us feel good about our purchase. This is our 2nd VW vehicle purchase with the 1st having been at a different dealership. We would encourage anyone who is looking to purchase a VW to seek out this dealership and both Bill and Michael. Also, Roger Combs, Service Asst Manager, is remarkable in handling all service needs. David Hall, Parts Specialist, spent time researching accessories that we wanted for our vehicle also. This dealership truly puts the customer first in every department. Please be certain to make them your VW dealership. More