Volkswagen of New Port Richey

Best Used Car Experience EVER! This dealership is top notch and I couldn't be more pleased. From the moment I stepped on lot and met Todd, things went smoothly. The manager Pat was This dealership is top notch and I couldn't be more pleased. From the moment I stepped on lot and met Todd, things went smoothly. The manager Pat was awesome as well and everyone went above what I would expect to ensure I was satisfied. They followed through on each and every promise. More

Great Experience (The Maysey family) Dealing this dealership was a second time around great experience for my wife and I,because we lost our first car for having it 6 months to a accident Dealing this dealership was a second time around great experience for my wife and I,because we lost our first car for having it 6 months to a accident we went back again to get another car from them. Robert Castellano was our sales guy he is super awesome since he dealt with us before and knew already what car we like he's great and he gets it done. Also we got to say thanks to the finance guy Darrell K , these guys know their stuff...The 40mins drive from Tampa to New Port Richey was worth it because we got the car we wanted at this dealership.... More

No Calls Back I called twice asking to speak with a sales or finance manager as i had question about the Jetta lease program qualifications. Both times i got voice I called twice asking to speak with a sales or finance manager as i had question about the Jetta lease program qualifications. Both times i got voice mail that had no name and the generic computer voice, nor did i get a call back on either call. I have been building my savings and credit for years to get my dream car (Passat Wagen). I was going to start with what i can currently afford using the amazing vw lease programs. I live minutes from the New Port Richey VW Dealership but will be traveling outside my area to get my VW More

Efficient and easy I have bought and leased many cars. Robert Castellano was the best. We did everything on email. We set up a time to pick car up. He came out to meet u I have bought and leased many cars. Robert Castellano was the best. We did everything on email. We set up a time to pick car up. He came out to meet us. Took under 1 hour to finish the deal and I was on my way. Would definitely buy from them again. More

Worst car dealership I've ever encountered The worst dealership I've encountered in my new car search. I have already identified the make, model, style/trim level, and color of the automobile The worst dealership I've encountered in my new car search. I have already identified the make, model, style/trim level, and color of the automobile I will be buying. I have done my research and test drives at a local VW Dealer in my home town. All the leg work is done, all I need to complete my search is price quotes from 3 or 4 dealers around SW FL to compare. I found this dealer through autoguru.com. I contacted the dealership through their chat feature. I answered many questions and provided a very clear description of what I was needing from a sales person. I was contacted by sales associate, Robert Castellano at 7:30am via email. I again answered all his questions and he knew exactly what I was looking for. He wrote me back saying, I will provide you a quote shortly (7:30am). I waited all day without hearing back. Finally, I called the dealership and was put through to VM. Second, I called the salesman's cell phone, no answer. Called the dealership again and finally reached Mr. Castellano and he rudely told me he was too busy selling a car to talk and hung up. I called back and asked for another salesperson and was put into VM. Called an hour later and asked for the sales manager and told him I just needed the quote I was promised 11 hours earlier. The sales manager told me Robert Castellano had sold two cars today and he wasn't going to tell him anything. I never heard back from Mr. Castellano and I could have been "low hanging fruit" for him. I will buy The VW I selected elsewhere. More

CROOKS do not go here! i am so pissed off! we took my elderly fathers car in for a diagnostic test on a new ( used) car. yes the car has some issues but we t do not go here! i am so pissed off! we took my elderly fathers car in for a diagnostic test on a new ( used) car. yes the car has some issues but we took it there to get repaired not have more problems. matt the service advisor told me the headlight would cost $250 to repair which we already thought was expensive...after dropping the car off for a few hours they came back with $1000 repair quote due to wiring issues...again they may be correct about this but the windshield wipers were working before it went in. they are not working now. they claim the motor mysteriously died. it worked before it went in doesnt work now...they are not taking responsibility. what kind of shady business is this? don't waste your time or money. More

STAY AWAY!!!! I negotiated price on VW Jetta .Asked them for the price to be out the door (no hidden fees).An hour later I sat down with finance guy that tried to s I negotiated price on VW Jetta .Asked them for the price to be out the door (no hidden fees).An hour later I sat down with finance guy that tried to sneak in another $1500.When I confronted him with paper with negotiated price he told me that I misunderstood??????.Liars and crooks Shame on YOU More

That was the best experience we have had on buying a car! Everyone hates to go buy a car , but not this time it was quick , easy and pleasant! A big thank you to James Brickner we have had on buying a car! Everyone hates to go buy a car , but not this time it was quick , easy and pleasant! A big thank you to James Brickner More

New car We were treated very well! jacqueline was. Kind and patient! She made sure we got exactly what we needed and pulled every string to make sure we got We were treated very well! jacqueline was. Kind and patient! She made sure we got exactly what we needed and pulled every string to make sure we got what we needed! I would recommend her to anyone! More

Totally Incompetent These guys are clueless! I got three different quotes for the same job. Quote #1 was when I called on the phone. But since I brought my own part, I These guys are clueless! I got three different quotes for the same job. Quote #1 was when I called on the phone. But since I brought my own part, I should have just been charged labor. Quote #2 was when it was there and absent the labor which was at this point correct. But then they could not figure out how to put a used part in but they could figure out how to put in. However, if a brand new part was put in, they could figure it out. So I had no choice but to be strong armed into buying their part as I already had the car towed there. So now they requoted the job as quote #1 but since the car was already apart, I asked them why they were charging me labor to disassemble the car. They apologized, their mistake. So they lowered the quote an hour of the labor (which is weird as originally I was told 1.5 hours to take it apart and 1.5 hours to put it back together). Anyway, then I come to pick the car up, and the quote is for $150 more than what I was quoted. So I had to point that out to them. They readjusted the price and finally got the price right. As I get in the car, I found out they screwed up other things in the car and they plead ignorance. Which is not suprising since they could not even figure out how to close the window on the car. They had the car windows taped up with a plastic bad because the ignition switch was bound up. Are you telling me that a Volkswagon service dealer does not know that the key for the car can be put into the door lock to raise and lower the window? Totally inept. Only go to this dealership if you want to be screwed. More