Volkswagen of New Port Richey

The value of a company is gauged when it changes lemons into lemonade. I had a 2 pm appointment for a battery change and it took much longer. The service writer, Justine, was on top it from start to fini into lemonade. I had a 2 pm appointment for a battery change and it took much longer. The service writer, Justine, was on top it from start to finish and the service manager got involved when it became obvious I was getting antsy. They gave me a steep discount accompanied with profuse apologies. They earned my business. Well done. More

Service after the sale is awful. Buyer beware. They don't return calls. Don't buy there. Buyer beware. They don't return calls. Don't buy there. More

DO NOT BUY A CERTIFIED USED VEHICLE HERE! Nothing is covered under warranty, literally won't even fix a USB plug in the car that was wrong since I bought the car, also refuse to cover a sp Nothing is covered under warranty, literally won't even fix a USB plug in the car that was wrong since I bought the car, also refuse to cover a speaker when they have covered a speaker when I first bought the vehicle (early 2022), got charged 120 dollars to basically say my warranty is useless, it's just a scheme to sell the car. Also claims theirs a problem with the USB plug but says head unit needs replaced too because of flashing screens? DUH THE USB PLUG IS BAD!!! (Other USB plug works fine in my car head unit works fine) trying to fix things that don't need fixing... Also now that we are airing out laundry.. dealership took almost 2 temp tags to get my tags originally (2nd and last temp tag was 2 days from expiring) if I never blew them up I would have never gotten tags... I repeat DO NOT BUY A USED VOLKSWAGEN FROM HERE OR ANY VW dealership!!!! I truly believe you sold me a broken vehicle now and your "certified" program is useless if I cant get repairs a year after my purchase, I am referring to someone with more knowledge to get this escalated up the proper channels. More

I was pleased w the purchase of my car and the service I received before picking it up. My car is running fine butt I’ll be damned if I can get that dealership to sent in the paperwork so I can get my tags/ received before picking it up. My car is running fine butt I’ll be damned if I can get that dealership to sent in the paperwork so I can get my tags/registration. Purchased Oct 29, today is Feb 22 and they still have not submitted it to the state. I am thinking they sold the car without having the title. I have followed up dozens of times and was always told ‘we r working on it’. Now, they r no longer returning my calls. More

Bought used Volkswagen passat, after 3 weeks the transmission went out. Yes its under warranty, but I'm without a vehicle that I use to earn income. I'm out about 1000 dollars in 10 days and they sa transmission went out. Yes its under warranty, but I'm without a vehicle that I use to earn income. I'm out about 1000 dollars in 10 days and they said I can't use there loaner for my work purposes. Definitely not willing to help me in any kinda fashion.. I asked them to buy the vehicle back, and they refused.. not worth wasting your time at this dealership for anything More

I was duped! ! I had the misfortune of dealing with a salesman by the name of Cameron Cook. This guy was blowing my phone up until I came and purchased the vehicle ! I had the misfortune of dealing with a salesman by the name of Cameron Cook. This guy was blowing my phone up until I came and purchased the vehicle from him and the moment I took delivery of the car he wouldn’t respond to ANY of my texts, calls, or emails. He didn’t even activate my Sirius XM for me. I would never buy from this dealership again just based on that experience. More

Horrible! Service never pick up? Left hanging then line goes dead. Online bookings no better and not registered on arrival. Worse dealership ever!!! Revamp of Service never pick up? Left hanging then line goes dead. Online bookings no better and not registered on arrival. Worse dealership ever!!! Revamp of organization needed!!!! I’m 5 cars in with VW and will definitely be trading into another brand at lease end.. avoid this dealership like the plague.. More

Thanks to Steve my Service Man, Roger and his boss man, I have NO complaints with any repairs done in the 4 years I’ve been dealing with VW of NPR.. The people go out of their way to make you feel comfortabl have NO complaints with any repairs done in the 4 years I’ve been dealing with VW of NPR.. The people go out of their way to make you feel comfortable.. Tom C, Hudson More