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Volkswagen of New Port Richey

Port Richey, FL

2.4
301 Reviews

4719 US Hwy 19

Port Richey, FL

34652

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Showing 301 reviews

August 17, 2019

Lied to by sales manager On 8/17/2019 I called and inquired about a 2018 Mercedes Benz CLA250 that this dealership has for sale. The listing price was $26,139.00 After speaki More

by Damon
Recommend Dealer
No
Employees Worked With
Alain (sales) *****, Jon Stube
Aug 20, 2019 -

Volkswagen of New Port Richey responded

Mr. Lee, I would like apologize for the frustration you experienced while you were trying to purchase the 2018 Mercedes that we had at our store, I have looked into the process as it pertains to your deal and have found the following details. Pricing - As it pertains to pricing our vehicles, our internet advertised price is the only price our salespeople are allowed to quote without receiving specific instructions from our sales management team. If a family member received a different price on the phone I specifically would like to know the name of the employee involved so that we can review our policy with them when it comes to pricing. Just so you know I checked our CRM system and there where only two inquiries on that vehicle on 8/17/19, yours and a customer that was in our local market. Deposit - When it comes to deposits we always want to make sure that we communicate with you the consumer and have as many details taken care of before you arrive at the dealership, that is why Jon called you that afternoon to follow up before running your Credit Card . We try to confirm pricing, financing (if necessary), and any other request you might have when it pertains to the vehicle. You were going to be driving in from a couple of hours away we always try to do our due diligence because we never want someone to feel like they made a trip for nothing when a follow up phone call can make sure we are all on the same page. Discounting/Negotiation - As you know our internet pricing is extremely aggressive and while typically a car price has some negotiation room, some of our vehicle we feel very good about our price and we don't negotiate that price at all. This particular car was priced at a wholesale level typically 2-3k below a normal retail price and we felt very confident that we could sell this vehicle at the internet price. Also, the 2018 Mercedes had only been on our lot for 7 days and our pricing model doesn't change until the vehicle reaches closer to 60 days. We all know that buying a car can be a tough especially when you are looking for that perfect late model used car with low miles on it, we never want to complicate the process without being upfront and honest about expectations and requirements needed to purchase that vehicle. I am very sorry that this experience didn't finish with us being able to sell you a car but please understand we were trying to make sure you weren't driving 8 hours round trip on a vehicle that the price wasn't going to change on. If you need to speak to someone directly please feel free to give me a call at 727.513.4580 or you can email me directly at ajones@vwofnpr.com Best regard, Aaron Jones

August 10, 2019

I'm speechless It's taken me all day to find the words to describe my experience with Iwaoa, let alone the dealership. We came in on a whim to get a spare part for o More

by Kevjesshaskins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iwona Janczak
August 10, 2019

My experience was so wonderful! Everyone was very pleasant. From the time I walked in the door at Volkswagen of New Port Richey , everyone was all smiles and willing to help me get the car I loved with a price More

by Bschueler711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vasili Kambouris
July 31, 2019

Fantastic, Friendly, Family We just loved everything about our experience at VW New Port Richey. They made my husband, myself and our son feel like part of the family. Our son ma More

by Hlsweatland10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Moss, Stephen McKinney
July 31, 2019

Great Experience. Stephen and Pat were awesome to work with and great people and love my VW Tiguan. Stephan was so sweet and very professional. I highly recommend VW of More

by CourtneyGrudis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Moss, Stephen McKinney
July 31, 2019

Buying a Used car Joshua was very helpful and professional when helping us test drive multiple cars and inevitably purchasing one of the vehicles. He helped us reach a More

by Tkepinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Futrell
July 27, 2019

2002 Corvette Nice staff, good service. Was looking for a C5 Corvette and found one at this VW dealership! Guess that’s just the world of used cars! Staff was e More

by Markcollison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Stube, Joshua Futrell
July 25, 2019

Great Car Buying Experience Josh made purchasing my daughter's car very easy, which is the kind of experience I was looking for. He was very pleasant and made sure to answer all More

by buckeyeguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Moss, Joshua Futrell
July 23, 2019

Great customer service! Great customer service and greeted us right away and definitely took care of us very well, they did what they could to get me the best deal on my golf More

by AustinB31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Futrell
July 22, 2019

Thanks Josh! I stopped in to check out a Tiguan I had seen online. Josh promptly came outside to help me. He was very personable and made my visit an enjoyable o More

by awbecker
Recommend Dealer
Yes
Employees Worked With
Joshua Futrell
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