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Volkswagen of Naples - Service Center

Naples, FL

4.4
86 Reviews

86 Reviews of Volkswagen of Naples - Service Center

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May 13, 2015

Great experience After being disappointed with my local VW in Ft Myers. I went to the Naples VW Dealership for my service. I must say the customer service was excellen More

by lavonnieorsini@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Ingesoulian
May 18, 2015 -

Volkswagen of Naples responded

I'm so pleased that we were able to offer you something that you didn't find at another dealership. We certainly like to focus on our customers here at Volkswagen of Naples, and it's always great to learn when have provided a great experience. Thanks for the 5-star review! Best Regards, Mark MacLaughlin - Online Experience Manager

April 01, 2015

Highly professional I really enjoyed my experience working with VW of Naples. I had my leased Jetta serviced a few times and Sergio Ruiz went the extra mile for me. I s More

by Sailorman49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Ruiz, Joe Oliver
Apr 03, 2015 -

Volkswagen of Naples responded

Thank you for the feedback. I'm so pleased you've found our service and sales teams to be so exceptional over the years. That Jetta should make your son happy for many more years to come. We really appreciate your loyalty, and we'll look forward to your family's next vehicle purchase. Best Regards, Mark MacLaughlin - Online Experience Manager

March 26, 2015

Service Above and Beyond Jeff , Alex, And Matt have been super terrific Working through my engine issue. They have been trying hard to help me, they have been finding me a lo More

by c-psenica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt - Service, Alex Service
Apr 02, 2015 -

Volkswagen of Naples responded

Wow! Thank you so much for throwing a little love in the direction of our terrific service team. We really appreciate you taking the time to share your thoughts with the DealerRater community. I'm so pleased we've earned your trust and recommendation. Best Regards, Mark MacLaughlin - Online Experience Manager

March 21, 2015

Erin Presley I went in for service on my car and came out with a new one! (No intention of doing this.) However, Erin was very friendly and not pushy. She was prom More

by traut35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pierne, Erin Presley
Mar 23, 2015 -

Volkswagen of Naples responded

Thank you taking a moment to share a little bit about your experience with Erin and Mike. It's always great to hear when we have sold another vehicle to one of our service customers. Loyalty is very important to us, and I'm so happy we have earned your business for another round. Enjoy the new car, and we'll see you soon! Best Regards, Mark MacLaughlin - Online Experience Manager

February 27, 2015

lincoln mks collision repair At Audi of Naples, your ROI and Dividends continues to pay a long time after you become a customer. Like, for instance, the time when Luxon Estever More

by wscdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Perry, Erin Presley
Mar 10, 2015 -

Volkswagen of Naples responded

Thank you so much for providing some input on your experience. We appreciate it! Best Regards, Mark MacLaughlin

February 11, 2015

always great The customer service at Volkswagen is absolutely amazing. I've had my Jetta for a little over 2 years now and they have always been very helpful whene More

by renae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Sergio
Feb 16, 2015 -

Volkswagen of Naples responded

Renae: Thank you for sharing about your experience with our service team. They are some of the hardest working individuals in our building, and I really appreciate you throwing them some love. We'll look forward to seeing you for your next service appointment! Best Regards, Mark MacLaughlin - Online Experience Manager

January 23, 2015

Wow! What a car we bought, Passat TSI, GREAT. Vladimir S. was a very courteous knowledgeable salesperson who gave a very good buying experience. thanks!!!!! Dana Brewer, Naples FL.. Would recommen More

by vegasvanilla
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 26, 2015 -

Volkswagen of Naples responded

Thank you for the recommendation! Referrals are key to our success, and I'm so happy we were able to earn your business and trust. Enjoy that new car, and thanks for sharing your experience with all your friends and co-workers! Best Regards, Mark MacLaughlin - Online Experience Manager

January 20, 2015

A very good experience with the service dept. Dealing with Sergio Ruiz in the service dept. and Service Manager Jeff Tolar was a pleasant and reassuring experience. My car had electrical problems More

by PJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tolar, Sergio Ruiz
Jan 26, 2015 -

Volkswagen of Naples responded

PJM: Thank you for sharing your service experience with the DealerRater.com community. While we're always happy to help you get into a beautiful Touareg TDI, it's great to hear that Sergio and Jeff made your service visit top notch. The entire service team takes great pride in their work, and making a visit as painless as possible. I'm glad we found the problem and had you on your way. Make sure to come see us when it's time for your new ride! Best Regards, Mark MacLaughlin - Online Experience Manager

December 19, 2014

Feeling ripped off Two emails to the finance manager, Tim Daly, and 2 emails to the service manager, Scott Roth, have both gone unanswered. My next step is to contact th More

by Louisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted Daly
Jan 05, 2015 -

Volkswagen of Naples responded

Louisa: It is my understanding that since posting this review, you were able to work through this issue with our Fixed Operations Manager, Skip Roth. Thank you for making us aware that you were not fully satisfied at the time of your DealerRater review. We take such matters very seriously, and we do use this program to provide the opportunity to resolve any issues with your experience at our dealership. While we never like to see a review that is less than 5-Stars, we do always appreciate an opportunity to improve. I certainly hope that we have addressed every one of your concerns, and that your opinion of our dealership has been positively impacted. We have a strong commitment to our clients and our community. Thank you for the feedback, and please let us know if there is anything we can do for you in the future. Best Regards, Mark MacLaughlin - Online Experience Manager

September 29, 2014

never again expensive, frustrating, inadequate, unfair, condescending, incapable, abusive, and i could go on forever. no one has touched this car other then this More

by fernandozabala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
the service manager
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