Volkswagen of Naples - Service Center

Terrible service department!!!! Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer ser Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer service, will not recommend them to anyone. More

Great experience After being disappointed with my local VW in Ft Myers. I went to the Naples VW Dealership for my service. I must say the customer service was excellen After being disappointed with my local VW in Ft Myers. I went to the Naples VW Dealership for my service. I must say the customer service was excellent...The knowledge and experience was helpful! The attentiveness was wonderful. And I left very happy and would recommend Naples VW More

Highly professional I really enjoyed my experience working with VW of Naples. I had my leased Jetta serviced a few times and Sergio Ruiz went the extra mile for me. I s I really enjoyed my experience working with VW of Naples. I had my leased Jetta serviced a few times and Sergio Ruiz went the extra mile for me. I subsequently decided to buy out the lease and register the car in my son's name. He was only going to be in town for a day so it was imperative that everything go smoothly. Jeff Weissert ensured that this happened. This is a professinal operation. More

Service Above and Beyond Jeff , Alex, And Matt have been super terrific Working through my engine issue. They have been trying hard to help me, they have been finding me a lo Jeff , Alex, And Matt have been super terrific Working through my engine issue. They have been trying hard to help me, they have been finding me a loaner car when none seemed available, and just generally friendly and positive attitudes protrude. Jeff, in his infinite wisdom even got Volkswagen to put up the funds for a carbon build up problem with my engine because he felt the car had too few miles to have the issue. We are still working through the details of the engine light but I must say they have given me prompt service and have taken care of me so far. Thanks Guys! Oh Honorable Mention to the service valets AND Saul! :-) More

Erin Presley I went in for service on my car and came out with a new one! (No intention of doing this.) However, Erin was very friendly and not pushy. She was prom I went in for service on my car and came out with a new one! (No intention of doing this.) However, Erin was very friendly and not pushy. She was prompt and organized and didn't make the car buying experience painful. I actually had fun. She's an asset to the dealership and I will certainly refer others to her! I also want to give a shout out to Michael Pierne who handled the financing. He was awesome too! Thank you! More

lincoln mks collision repair At Audi of Naples, your ROI and Dividends continues to pay a long time after you become a customer. Like, for instance, the time when Luxon Estever At Audi of Naples, your ROI and Dividends continues to pay a long time after you become a customer. Like, for instance, the time when Luxon Esteverne made certain I was familiar at the controls of my new Lincoln MKS Sedan. Or the time Erin Presley, who made sure Collision Expert, John Perry @ Naples Premium Collision Center call me personally to discuss all angles of a collision repair job, which included premium suspension and body work. His advice was strong, and came at a critical time when I didn't know precisely what to do. Audi of Naples, as a valued Customer, "You Have a Friend in the Business." Thanks to Erin Presley and John Perry, back on the road again! William S Combs More

always great The customer service at Volkswagen is absolutely amazing. I've had my Jetta for a little over 2 years now and they have always been very helpful whene The customer service at Volkswagen is absolutely amazing. I've had my Jetta for a little over 2 years now and they have always been very helpful whenever I bring my car in to get serviced or have something fixed. The workers always take great care of me and handle anything I need to be done with my car very quickly and efficiently. Alex helps me almost every time I come in and he is so so nice and extremely helpful! More

Wow! What a car we bought, Passat TSI, GREAT. Vladimir S. was a very courteous knowledgeable salesperson who gave a very good buying experience. thanks!!!!! Dana Brewer, Naples FL.. Would recommen Vladimir S. was a very courteous knowledgeable salesperson who gave a very good buying experience. thanks!!!!! Dana Brewer, Naples FL.. Would recommend your dealership to friends and co-workers More

A very good experience with the service dept. Dealing with Sergio Ruiz in the service dept. and Service Manager Jeff Tolar was a pleasant and reassuring experience. My car had electrical problems Dealing with Sergio Ruiz in the service dept. and Service Manager Jeff Tolar was a pleasant and reassuring experience. My car had electrical problems from a flood and was not working, and my insurance company was denying the claim. Jeff had my car brought to the dealership and gave me a loaner at no charge. Finding the cause of the car's problems was difficult and time consuming but either Jeff or Sergio stayed in contact with me along the way so I always knew what was happening and why. Any time I had a question, Sergio and Jeff were available by phone and never seemed to rush me. When all was said and done, the service technicians were able to pinpoint where the water had caused the problems, and trading the loaner in for my car was easy. When I walked out of the office I actually felt good about having my car serviced, and I REALLY wanted to buy a Toureg TDi. More

Feeling ripped off Two emails to the finance manager, Tim Daly, and 2 emails to the service manager, Scott Roth, have both gone unanswered. My next step is to contact th Two emails to the finance manager, Tim Daly, and 2 emails to the service manager, Scott Roth, have both gone unanswered. My next step is to contact the owner of the dealership and Better Business Bureau. More