Volkswagen of Naples - Service Center

Lackluster service We bought our Passat at this dealership. We were so happy with the purchase and location, that we have insisted on servicing our car here since then. We bought our Passat at this dealership. We were so happy with the purchase and location, that we have insisted on servicing our car here since then. However, on our last visit, we came in for a leaking headlight. There was condensation inside and it was getting worse. We bought an extended warranty and were hopeful this warranty would cover something like a faulty gasket on the headlight assembly. Technician told us it is not covered under the warranty because the warranty is for mechanical issues, and not body problems. However, he assured us the assembly was vented to remove any excess moisture and the gaskets were open to air out and future moisture that could accumulate. I left with a headlight that was still full of condensation from this dealer. Fast-forward a couple of weeks and our car needs to be looked at for another issue. We are on the east coast, in Hollywood. We tentatively turn the car into the shop because we are still infatuated with the Naples location, although slightly disillusioned due to the warranty we purchased not performing to expectations. The tech in Fort Lauderdale notices the headlight. At this point, severely holding water, not just condensation. We explained to him that the last service resulted in our warranty not covering the repair. He said he would check with his team, to see what the warranty policy specifically says, to see if there s a chance of getting it replaced and also covered by the warranty. Guess what?!?! $50 deductible and a new headlight later, problem fixed! I don't know if I can attribute it to the excellent service and perseverance of the Fort Lauderdale tech, or the lack of personal interest over at the Naples location. But it has opened our eyes to the possibilities when getting a second opinion and servicing our car at the Fort Lauderdale location from this point forward instead. More

It was great I had given the rating of five start, because the service was excellent for part of Juanpi Sapiencia and Keith Aheam. I would recommend this pace to f I had given the rating of five start, because the service was excellent for part of Juanpi Sapiencia and Keith Aheam. I would recommend this pace to friends and family on the future More

OUTSTANDING SERVICE DEPARTMENT My check tire light came on, took it to service department, they checked for leaks, filled the tires, washed my car - no charge, no appointment. My check tire light came on, took it to service department, they checked for leaks, filled the tires, washed my car - no charge, no appointment. More

A positive experience This was the most pleasant experience I have ever had at a car dealership. Everyone, from the person on the phone, to the people at the desk and th This was the most pleasant experience I have ever had at a car dealership. Everyone, from the person on the phone, to the people at the desk and the random worker's smile -- all gave the appearance of caring about the customers and their cars. I want to especially single out Ali and Alex, both of whom were especially helpful and friendly. Bravo to the manager, who is ultimately responsible for what happens. More

Amazing Customer Service I have been dealing with VW of Naples for 3 years now-Service is amazing.... from the moment you call for an appointment until you get to the dealersh I have been dealing with VW of Naples for 3 years now-Service is amazing.... from the moment you call for an appointment until you get to the dealership for service. The wonderful service does not end when you buy a car-it genuinely continues throughout your years of ownership. More

Worst dealership Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer ser Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer service, will not recommend them to anyone.They treat you with no respect at all!!!! More

Best customer service Perfect speedy and always correct. Vw of naples will always have my business. They understand the value of time and always work their hardest to make Perfect speedy and always correct. Vw of naples will always have my business. They understand the value of time and always work their hardest to make sure the job gets done ? More

Erin is patient with procrastinators! Erin has been so patient and kind with us. We first got in touch with her through word of mouth, my mom in law had such a great experience when she le Erin has been so patient and kind with us. We first got in touch with her through word of mouth, my mom in law had such a great experience when she leased her car, she put us in touch. Erin has been so great, we've had a few hurdles (unrealated to her or the dealership) but she's been super nice and professional through and through. Thank you Erin for your humor and professionalism! More

costly repair with disappointing results My 2007 EOS needed two repairs-the convertible top would not open properly and the check engine light was on i was given an estimate of $1500. 2 day My 2007 EOS needed two repairs-the convertible top would not open properly and the check engine light was on i was given an estimate of $1500. 2 days later I picked up the car and before leaving attempted to open the convertible top. It functioned in the same manner as when i brought the car in, as if nothing had been done to fix the problem. I tried several times to make it work but was unsuccessful. The service advisor took the car back into the shop and after a short wait the car was brought back out with the top functioning properly. I was told it just needed an adjustment making me question the original costly repair if an adjustment was all it needed. Several days later the low coolant light came on requiring another visit to the dealership. After a pressure test of the system I was told that a thermostat gasket was improperly installed and needed to be replaced This service experience is unacceptable. I have decided I will not use Volkswagen of Naples for any other service or car needs and will be seeking a more reputable service provider Regrettably. Bob Kary More

Excellent service Jose was quick and responsive straight out of the door. I informed him of my situation and my time shortage to which he was very sensitive and empathe Jose was quick and responsive straight out of the door. I informed him of my situation and my time shortage to which he was very sensitive and empathetic of. The process was smooth and effortless. Jose made the process painless and stress free. More