Volkswagen of Naples - Service Center

Great to place to buy a car and get your car serviced Great dealership great place to buy a car, great sales, great finance dept and the service department is beyond great From sales to finance to servi Great dealership great place to buy a car, great sales, great finance dept and the service department is beyond great From sales to finance to service you can’t go wrong More

Knowledgeable, friendly, helpful and highly professional My wife and I contacted 14 dealers around the country looking for a new, 2019 Alltrack SEL. We happened to be in Naples, FL for my mother's 90th Birt My wife and I contacted 14 dealers around the country looking for a new, 2019 Alltrack SEL. We happened to be in Naples, FL for my mother's 90th Birthday and needed a replacement rear wiring harness for our 2013 VW CC (which we also love). Visited VW of Naples and while waiting for the repairs, spoke with and drove an Alltrack. Following the drive, we had a very low-key, but informative discussion and a week later, decided this was the place to buy! No regrets! More

Lackluster service We bought our Passat at this dealership. We were so happy with the purchase and location, that we have insisted on servicing our car here since then. We bought our Passat at this dealership. We were so happy with the purchase and location, that we have insisted on servicing our car here since then. However, on our last visit, we came in for a leaking headlight. There was condensation inside and it was getting worse. We bought an extended warranty and were hopeful this warranty would cover something like a faulty gasket on the headlight assembly. Technician told us it is not covered under the warranty because the warranty is for mechanical issues, and not body problems. However, he assured us the assembly was vented to remove any excess moisture and the gaskets were open to air out and future moisture that could accumulate. I left with a headlight that was still full of condensation from this dealer. Fast-forward a couple of weeks and our car needs to be looked at for another issue. We are on the east coast, in Hollywood. We tentatively turn the car into the shop because we are still infatuated with the Naples location, although slightly disillusioned due to the warranty we purchased not performing to expectations. The tech in Fort Lauderdale notices the headlight. At this point, severely holding water, not just condensation. We explained to him that the last service resulted in our warranty not covering the repair. He said he would check with his team, to see what the warranty policy specifically says, to see if there s a chance of getting it replaced and also covered by the warranty. Guess what?!?! $50 deductible and a new headlight later, problem fixed! I don't know if I can attribute it to the excellent service and perseverance of the Fort Lauderdale tech, or the lack of personal interest over at the Naples location. But it has opened our eyes to the possibilities when getting a second opinion and servicing our car at the Fort Lauderdale location from this point forward instead. More

It was great I had given the rating of five start, because the service was excellent for part of Juanpi Sapiencia and Keith Aheam. I would recommend this pace to f I had given the rating of five start, because the service was excellent for part of Juanpi Sapiencia and Keith Aheam. I would recommend this pace to friends and family on the future More

OUTSTANDING SERVICE DEPARTMENT My check tire light came on, took it to service department, they checked for leaks, filled the tires, washed my car - no charge, no appointment. My check tire light came on, took it to service department, they checked for leaks, filled the tires, washed my car - no charge, no appointment. More

Amazing Customer Service I have been dealing with VW of Naples for 3 years now-Service is amazing.... from the moment you call for an appointment until you get to the dealersh I have been dealing with VW of Naples for 3 years now-Service is amazing.... from the moment you call for an appointment until you get to the dealership for service. The wonderful service does not end when you buy a car-it genuinely continues throughout your years of ownership. More

A positive experience This was the most pleasant experience I have ever had at a car dealership. Everyone, from the person on the phone, to the people at the desk and th This was the most pleasant experience I have ever had at a car dealership. Everyone, from the person on the phone, to the people at the desk and the random worker's smile -- all gave the appearance of caring about the customers and their cars. I want to especially single out Ali and Alex, both of whom were especially helpful and friendly. Bravo to the manager, who is ultimately responsible for what happens. More

Worst dealership Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer ser Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer service, will not recommend them to anyone.They treat you with no respect at all!!!! More

Best customer service Perfect speedy and always correct. Vw of naples will always have my business. They understand the value of time and always work their hardest to make Perfect speedy and always correct. Vw of naples will always have my business. They understand the value of time and always work their hardest to make sure the job gets done ? More