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Volkswagen of Naples - Service Center

Naples, FL

4.5
89 Reviews

89 Reviews of Volkswagen of Naples - Service Center

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June 09, 2022

Salesman was fine on a CPO VW. Service department is typical southwest Florida, substandard at best, lazy and inept at worst ..save yourself headaches and just order something from More

by Donotusenaplesvw
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alyssa Franks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Volkswagen of Naples responded

We would like to hear more about your experience. Please reach out to Mickey Joy at 239-435-3201 or mjoy@vwofnaples.com.

June 03, 2022

Best salesman ever he took his time and had lots of patience. He showed us three different cars and everyone of them he pulled up. More

by Miguelshomeservices
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keelyn Lockhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022

Kory is just plain awesome and does an outstanding job as a Service Advisor. I came in today without an appointment and left with new front and rear wiper blades. I was in and out in less than an hour. T More

by bradinnaples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kory Dell'Aquila
March 26, 2022

Michael Sarovich, my sales consultant, was fabulous. He is very knowledgeable about their products, very accommodating, and his word is golden. I bought my 4th car from them in as many years. If you nee More

by dalepaffie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sarovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Volkswagen of Naples responded

Thank you for taking the time to send us a glowing review! I'm glad Dave was so helpful, and thank you for being a loyal customer. Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

June 18, 2021

Alyssa is phenomenal service advisor. She is professional, knowledgeable, very customer oriented and does a superb job. Thank your dedication and all your efforts Edmundo More

by EM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Volkswagen of Naples responded

EM: Thank you for the kind words about Alyssa. We appreciate your business and trust. Best Regards, Volkswagen of Naples "Delivering the car and the experience

May 21, 2021

A very fine experience. Joe Oliver is a pleasure to work with and an asset to the dealership. This is my third car purchased from VW of Naples. More

by Captmylv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micky Joy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Oliver
Jun 02, 2021 -

Volkswagen of Naples responded

First of all, thank you so much for your loyalty over the years. We really appreciate you coming back to us time and time again. Enjoy the new car. We appreciate the feedback and rating. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

January 04, 2021

Alyssa has always been a phenomenal service advisor when I bring my vehicle in. She is nothing less than professional and personable. She always completes what needs to be done in a timely manner More

by CalJordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Volkswagen of Naples responded

Cal, Thank you for taking the time to share your experience with us and allowing us to earn your business. It is wonderful to hear that Alyssa has continued to impress! We look forward to seeing you in our service drive. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

December 11, 2020

Very nice and professional environment Jorge did a great Very nice and professional environment Jorge did a great job I definitely recomend to all my Network,everything was smooth, clear and fast Thank More

by alfio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Ramirez
Dec 23, 2020 -

Volkswagen of Naples responded

Alfio, Thank you for taking the time to share your experience and allowing us to earn your business. Congratulations on your new VW! It's great to hear that you enjoyed working with Jorge on your purchase. We really appreciate the feedback, and hope you are enjoying the car! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience!"

August 09, 2020

Joe Oliver review. It was a pleasure working with Joe Oliver. We went to the dealership for service and to discuss end of lease and after walking the lot we decided on More

by Bill Quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Oliver, Jeff Houser, Louis Palmeri
Aug 14, 2020 -

Volkswagen of Naples responded

Bill, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new car! It is wonderful to hear that Joe took care of your lease & new purchase with ease! We look forward to seeing you in the future! Best Regards, VW of Naples "Delivering the Car and the Experience!"

April 28, 2020

Outstanding Experience VW of Naples is an outstanding Dealership. I have never had a bad experience at this Dealer. I highly recommend visiting this Dealership if you need More

by toddcfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ishmael Hernandez, Jeff Houser
Jul 17, 2020 -

Volkswagen of Naples responded

Toddcfl, Thank you for taking the time to share your experience with us and allowing us to earn your business. We're glad that you have enjoyed working with Ruben our team! We look forward to seeing you! Best Regards, VW of Naples "Delivering the Car and the Experience!"

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