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Volkswagen of Naples - Service Center

Naples, FL

4.4
86 Reviews

86 Reviews of Volkswagen of Naples - Service Center

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March 26, 2022

Michael Sarovich, my sales consultant, was fabulous. He is very knowledgeable about their products, very accommodating, and his word is golden. I bought my 4th car from them in as many years. If you nee More

by dalepaffie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sarovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Volkswagen of Naples responded

Thank you for taking the time to send us a glowing review! I'm glad Dave was so helpful, and thank you for being a loyal customer. Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

June 18, 2021

Alyssa is phenomenal service advisor. She is professional, knowledgeable, very customer oriented and does a superb job. Thank your dedication and all your efforts Edmundo More

by EM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Volkswagen of Naples responded

EM: Thank you for the kind words about Alyssa. We appreciate your business and trust. Best Regards, Volkswagen of Naples "Delivering the car and the experience

May 21, 2021

A very fine experience. Joe Oliver is a pleasure to work with and an asset to the dealership. This is my third car purchased from VW of Naples. More

by Captmylv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micky Joy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Oliver
Jun 02, 2021 -

Volkswagen of Naples responded

First of all, thank you so much for your loyalty over the years. We really appreciate you coming back to us time and time again. Enjoy the new car. We appreciate the feedback and rating. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

January 04, 2021

Alyssa has always been a phenomenal service advisor when I bring my vehicle in. She is nothing less than professional and personable. She always completes what needs to be done in a timely manner More

by CalJordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Volkswagen of Naples responded

Cal, Thank you for taking the time to share your experience with us and allowing us to earn your business. It is wonderful to hear that Alyssa has continued to impress! We look forward to seeing you in our service drive. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

December 11, 2020

Very nice and professional environment Jorge did a great Very nice and professional environment Jorge did a great job I definitely recomend to all my Network,everything was smooth, clear and fast Thank More

by alfio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Ramirez
Dec 23, 2020 -

Volkswagen of Naples responded

Alfio, Thank you for taking the time to share your experience and allowing us to earn your business. Congratulations on your new VW! It's great to hear that you enjoyed working with Jorge on your purchase. We really appreciate the feedback, and hope you are enjoying the car! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience!"

August 09, 2020

Joe Oliver review. It was a pleasure working with Joe Oliver. We went to the dealership for service and to discuss end of lease and after walking the lot we decided on More

by Bill Quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Oliver, Jeff Houser, Louis Palmeri
Aug 14, 2020 -

Volkswagen of Naples responded

Bill, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new car! It is wonderful to hear that Joe took care of your lease & new purchase with ease! We look forward to seeing you in the future! Best Regards, VW of Naples "Delivering the Car and the Experience!"

April 28, 2020

Outstanding Experience VW of Naples is an outstanding Dealership. I have never had a bad experience at this Dealer. I highly recommend visiting this Dealership if you need More

by toddcfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ishmael Hernandez, Jeff Houser
Jul 17, 2020 -

Volkswagen of Naples responded

Toddcfl, Thank you for taking the time to share your experience with us and allowing us to earn your business. We're glad that you have enjoyed working with Ruben our team! We look forward to seeing you! Best Regards, VW of Naples "Delivering the Car and the Experience!"

January 04, 2020

Great experience and stellar service as always! Brought my wife's Tiguan in for service (which was excellent as usual!), thank you Bryan and had a look at some CPO vehicles with Juanpi. This is my s More

by Jeremy & Casie S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanpi Sapiencia, Bryan Perez, Louis Palmeri
Jan 04, 2020 -

Volkswagen of Naples responded

Jeremy & Casie, Thank you very much for taking the time to share your experience and for allowing us to earn your business again. Congratulations on your new VW! We're so glad you enjoyed working with Juanpi again. It is awesome to hear you have been enjoying your Tiguan and our service team has made the maintenance a breeze. We hope you love your newest VW just as much, and we look forward to seeing you! Best Regards, Volkswagen of Naples

December 01, 2019

Great Experience Our Service Rep was friendly and very helpful. Aside from the technical part of her job, taking in vehicles and writing service orders, she was helpfu More

by Sippyjuice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2019 -

Volkswagen of Naples responded

Sippy Juice, Thank you very much for taking the time to share your experience and for allowing us to earn your business. It is wonderful to hear that Alyssa made sure your service went smoothly and communicated every aspect of the process. We hope you are back to enjoying your VW and we look forward to seeing you again sometime! Best Regards, Volkswagen of Naples

October 18, 2019

Great Service and Attention Just bought a VW 2019 Beetle SEL and I was impressed by the level of attention and detail of VW of Naples Service Center. This service department want More

by Raymoreno58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Roden
Oct 25, 2019 -

Volkswagen of Naples responded

Ray, Thank you very much for taking the time to share your experience and for allowing us to earn your business. Congratulations on your new Beetle! It is wonderful to hear that our Service team took care of you and your Bug well! We look forward to seeing you again sometime! Best Regards, Volkswagen of Naples "Delivering the car and the experience!'

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