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Volkswagen of Naples - Service Center

Naples, FL

4.4
86 Reviews
Call Service Center (855) 563-2417

86 Reviews of Volkswagen of Naples - Service Center

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July 26, 2024

It’s always a great experience. My entire family has VW of Naples cars. They always go over & above! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Massoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Joy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian M., Kyle Harsh
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Jul 26, 2024 -

Volkswagen of Naples responded

Thank you Scott for your loyalty to VW of Naples and for your accolades! We try our hardest to deliver a world class experience every time you visit our dealership.

July 22, 2024

They are always committed to the timing and the quality of the service . The team members are so polite and efficient More

by sarvar ghaffari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Glamyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Nash
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Jul 22, 2024 -

sarvar ghaffari responded

Tyler is a passionate gentleman whose curtesy, patient, knowledge, and willingness to help, made my lease process so easy. Also he is really good in continuous follow up which is like a reminder to me to do all the necessary services

July 03, 2024

Stellar service with an amazing and professional staff that alway goes above and beyond! Every time I take my vehicle in they provide excellent service and explain exactly what needs repair and the cost. More

by Natalie H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Andrew
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Jul 05, 2024 -

Volkswagen of Naples responded

Thank you Natalie for your feedback and for trusting your vehicle to us for your service needs! We try our hardest to deliver a world class service experience every time you visit our dealership. Enjoy the holiday weekend!

March 16, 2024

Dom was the service manager for our Jetta. It had a leaking tire and he took care of it!! Will go back to Dom when the next issue arises!!!! More

by edbrandt59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Priano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Volkswagen of Naples responded

Thank you Ed for your feedback and for trusting your vehicle to us for your service needs. Dom is amazing and very customer focused. We are happy that you had an opportunity to work with him.

November 20, 2023

First time in service. Sebastian. A true gentleman. Asset to ur dept. hood drive here again with my beetle. More

by Rettewbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Nov 21, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the shoutout for Sebastian! He is very customer focused and tries his hardest to keep his customers in the loop when their car is in for service.

October 01, 2023

The best customer service , quality repairs . From the employees at the vehicle entry , service advisors ,car wash and the waiting area . More

by Geeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2023

Andrew made sure my visit was fast and effortless! From the top to the bottom the VW service department does a great job! More

by DLITTLE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Nash
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Sep 29, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! We greatly appreciate your business!

September 27, 2023

Not happy at all that I dropped my car off early Thursday expecting to have it back for the weekend but didn’t get it until Monday. No work was done on it Thursday! More

by MARK@SPACEDESIGN.CHURCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Andrew
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Sep 28, 2023 -

Volkswagen of Naples responded

Mark I am sorry to hear about your experience. I have forwarded this to our Service Manager, Mike Williams to see what happened and to get in touch with you directly. Again our apologies for the inconvenience.

September 27, 2023

Came in for my first service and Alyssa took care of me and did a great job. My car was ready to go within 1 hour More

by MARRIAGAR09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Volkswagen of Naples responded

Thank you for your feedback and for the 5 stars! We try our hardest to get you back on the road as quickly as possible.

September 25, 2023

All my needs were fulfilled in a timely manner very friendly and polite great service More

by PATTYMARTINES123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Volkswagen of Naples responded

Thank you Patty for your review and for trusting your vehicle to us for your service needs. We try our hardest to get you back on the road as quickly as possible.

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