Volkswagen of Nanuet

The service team is terrible! ! They do not care about your ongoing issues with your new car. The tires have been losing air. When I brought it in, they assured me they checked eac ! They do not care about your ongoing issues with your new car. The tires have been losing air. When I brought it in, they assured me they checked each tire and rotated them. THEY DID NOT!!!! Within 5 miles of driving the car the air loss in tires came up. When I returned to correct the issue, they did rotate tires because I now marked them. AGAIN there is another indication of loss of air. The service man told me when you hit a pothole you may lose a pound of air. With all our potholes in NY all our tires would be flat. Upon returning again a manager tells the service man that my tire should be replaced. Of course I am happy and return the next day believing I was getting a new tire. NOT!!! I had to pay. I now head north for vacation. GUESS WHAT???? I am warned about tire air loss. When I return I will be contacting my lawyer, better business bureau and Channel 7 on my side. Don’t have your VW serviced at Nanuet!!!!!!! More

Professional friendly service. Received updates regarding possible delays, service completed ahead for estimated time with explanation of repairs. Received updates regarding possible delays, service completed ahead for estimated time with explanation of repairs. More

Very helpful behavior from the sales team and the business manager. Courteous service after the purchase business manager. Courteous service after the purchase More

Great service department. Pulled in before my 1pm appointment for 10k mile service, pulled out at 1:30. Very thorough, pleasant, and convenient. Pulled in before my 1pm appointment for 10k mile service, pulled out at 1:30. Very thorough, pleasant, and convenient. More

Staff are very attentive. Chrys exhibit a lot of patience explaining how the coupons work on my VW Tiguan service visit. The service manager Mr Sterling earn his job title as Chrys exhibit a lot of patience explaining how the coupons work on my VW Tiguan service visit. The service manager Mr Sterling earn his job title as per his professionalism. More

Chrys was very professional, and courteous. He got us a loaner car for the duration while my car was being repaired. The services were done as he stated, and for no charge. Highly recommended V He got us a loaner car for the duration while my car was being repaired. The services were done as he stated, and for no charge. Highly recommended VW of Nanuet More

Chris was fantastic informative and understanding. He kept me up to date as necessary during the process. He called when indicated when the part needed came in and scheduled the appointment quickly. He kept me up to date as necessary during the process. He called when indicated when the part needed came in and scheduled the appointment quickly. More

My sales associate Carl was wonderful, and so was J the finance manager. He went above and beyond for me as for anyone else, I have no words, and they never filled my car with gas, and they never took off finance manager. He went above and beyond for me as for anyone else, I have no words, and they never filled my car with gas, and they never took off the sticker with the barcode on it other than that, I guess my experience was OK. More

Service guy was great ! ! Had an issue with sunglasses holder and he was like no problem he was great ! Had an issue with sunglasses holder and he was like no problem he was great More

Andrew went above and beyond when dealing with my roof leak situation. He was proactive in reaching out and giving me status updates. leak situation. He was proactive in reaching out and giving me status updates. More