Volkswagen of Mobile

very friendly and knowledgeable Everyone was wonderful at this dealership and very helpful when it came to answering my questions about the cars! I was able to purchase my vehicle an Everyone was wonderful at this dealership and very helpful when it came to answering my questions about the cars! I was able to purchase my vehicle and get in and out in no time! I would recommend this dealership to anyone More

Terrible dealership I had contacted the online department about a car and after several calls we agreed on a price. Well, the day I go to pick up my new car, I was told t I had contacted the online department about a car and after several calls we agreed on a price. Well, the day I go to pick up my new car, I was told that the price was a mistake and that it would be no less than 3K more. All because they had to change brake pads and tires that week. I asked many questions and it was always some excuse. When doing my research on carfax, the tires and brake pads had been changed weeks ago. They didn't like the fact that I was not using them for financing either. This dealership promises you anything you ask for but when it comes down to the deal, they change everything. The old, bait and switch. I ended up going to Kenner, LA and purchasing the same car for my asking price. Dean Mccrarys is a joke More

Nightmare after nightmare Money hungry. Won't take responsibility for their actions. NEVER return calls or call back. One problem after another. Would NEVER do business with AN Money hungry. Won't take responsibility for their actions. NEVER return calls or call back. One problem after another. Would NEVER do business with ANY Dean McCrary after what I've experienced and learned. More

Bad follow through Do not trust these guys at all to honor any post sale promises. The We Owe form the dealership is meaningless. Bad service - do elsewhere at any Do not trust these guys at all to honor any post sale promises. The We Owe form the dealership is meaningless. Bad service - do elsewhere at any expense. More

I bought my Jetta at this dealership in 2002. At that time the dealership appeared to be great and the people there prided themselves in a "5-star rating." Between then and now (2013), all the stars hav time the dealership appeared to be great and the people there prided themselves in a "5-star rating." Between then and now (2013), all the stars have burned out. Jetta timing belt replacement #1--mechanic took a shortcut and didn't replace the tensioner (included with the kit). 80K miles later the tensioner failed causing $4,000 worth of damage. Craig explained that it had been replaced but it apparently was bad part--highly unlikely. I accepted his explanation at the time and paid. Jetta timing belt replacement #2--mechanic did not tighten all the bolts to the water pump (the water pump is in the timing belt area toward the bottom of the engine). A bolt came loose and rattled around inside the timing belt cover damaging the belt, the cover and several pulleys. They repaired the damage but didn't have a replacement cover. Craig said he would send one to me (I would put it on). It never arrived. Later, he said he sent it back to the warehouse in error but that he would order it again and send it. It has never arrived. Passat hard-to-start problem--I drove this car to Dean McCrary asking them to diagnose the problem. This car was in their shop (or parked in the parking lot not being worked on) for more than 6 weeks. They explained that they didn't have the expertise to find the problem, but that I was on the hook for $1700 for the work they had done so far. The car was not drive-able. They had put on a brand new valve cover ($250 and not at all related to the problem) to trump up the bill. They replaced an injector at a cost of $750 (The old injector later was determined to be good). I had to get nasty with Craig about the bill. I insisted upon speaking to his boss, Vick. Vick agreed to waive the entire bill except for the cost of the replaced injector. If the injector turned out not to be necessary in the ultimate repair, they would refund the $750. I towed the car to another VW dealer where it was ultimately repaired. The mechanic gave me back the injector Dean McCrary installed so I could get a refund. Craig refused to issue a refund for it. Vick was "in a meeting" while I was there and could not be bothered to approve the refund. He never returned my calls about the matter. I still have the injector and was screwed out of the $750 by Dean McCrary and their poor customer service. I have come to the conclusion that they spend most of their energy on prepping new cars for sale and doing simple repairs on nearly new cars like oil changes and checking tire pressure. They have one VW mechanic who is under extreme pressure to do everything. One only has to sit in the waiting room and observe to see that they are completely overwhelmed by service issues, complaints, problems, missed deadlines, high repair costs being explained, etc. The dealership has too few mechanics and puts very little resources in the service department. The mechanics are pressured for time and therefore have incentive to cut corners. This is very bad for the customer and the health of the car. More

The staff at Dean McCrary was top notch. I always dread vehicle shopping, but this time it was actually a great experience. They were so patient and helpful...even my five yr old daughtet had fun! vehicle shopping, but this time it was actually a great experience. They were so patient and helpful...even my five yr old daughtet had fun! More

I used to get great service at this dealership until the Touareg expert left. Now they are just "guessing" as to nature of problems and this is done at my expense. In addition, they don't support the custom Touareg expert left. Now they are just "guessing" as to nature of problems and this is done at my expense. In addition, they don't support the customer in dealing with warranty issues. More

we went to trade in my 2012 mercedes on a 2013 audi A4 we found the car to drive it had 5 miles left in the gas tank we drove for 2 minutes and brought it back SLOW SLOW SLOW I have never been in a dealershi found the car to drive it had 5 miles left in the gas tank we drove for 2 minutes and brought it back SLOW SLOW SLOW I have never been in a dealership as slow as this, 45 mins later of sitting aorund as they "appraised my $70k car they asked what do you want I said I wont take less then 49k they come in and he has a scribbled piece of paper I looked down and said what is that he said 42k Im like how insulting is that I dont think so , you have wasted my time... now remember we are in a dealership office with glass windows no door, he said well thats the going price on the market I got up and walked out the front door he is YELLING AT ME saying yes it is you need to think about this this is high value for your car!!!! my husband says dont you talk to my wife like that give me our key and do not contact us .. we were in absolute shock that a AUDI porshe VW dealer would have treated us like this so over 2.5 hours of being a waste of time we left I will never EVER suggest this dealer on MOnday I plan on contacting the general manager , ,not to go back we have chosen abother place to trade my car and buy another one but to let them know I dont care how many years of experince paul stanley the sales guy has ion no way should he be yelling at a customer in a showroom in the middle of a saturday I wasnt embaressed it was the fact he had the audacity to say something like that and then say oh its the best we can do ,, what a crooked scam!!!!! More

Marginal dealer service at best; very surprising, givent that they sell some high end new cars (Porsch/Audi). Maybe those customers are treated better than the meager VW customers. Will go out of town nex that they sell some high end new cars (Porsch/Audi). Maybe those customers are treated better than the meager VW customers. Will go out of town next time for my VW needs. More

We purchased our 2010 Sportwagen new from Dean Mcreary. We purchased our 2010 Sportwagen new from Dean Mcreary. Service was mediocre up until we had issues with our panoramic sunroof. We had paid for ever We purchased our 2010 Sportwagen new from Dean Mcreary. Service was mediocre up until we had issues with our panoramic sunroof. We had paid for everything recommended at each service. At 43,000 miles our sunroof wouldn't close. They told us that the frame had gotten bent from no lubrication and excessive dirt. We had paid $780.00 for our 40,000 mile service which included cleaning.and lubing tracks. We.were told that they would.get back to us. Each time we have spoken with Mr. Healy, he can not remember us or our issues. We have been through his boss Mr. Duarte to no avail. We now have 70,000 miles on our VW and are planning on trading for another today. It WILL NOT BE DEAN MCREARY! I can not speak for his experience, but my grandfather had a bad experience with this dealer also. He warned me, but I didn't listen. I hope that this will at least make someone aware of what may happen to them if they fall for all hoopla shown in sales and read all the letters of praise the dealership has hanging on their walls from customers. If you take notice of these letters, they all come from Porsche owners...if money can't buy happiness, but evidently it can buy you a good service experience at this dealership. More