Volkswagen of Milwaukee North
Milwaukee, WI
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We recently leased our 4th Tiguan with Umansky. As always we were very pleased with our experience. Evan and his team were top notch and made sure we left with the best deal. We will be back! As always we were very pleased with our experience. Evan and his team were top notch and made sure we left with the best deal. We will be back! More
They were very friendly, helpful and efficient. Carmen was fantastic. Financing was quick. The process was just a couple hours for to door. Carmen was fantastic. Financing was quick. The process was just a couple hours for to door. More
The building is Very clean. It had a Professional feeling about it. Helpful and courteous employees. Pleasurable auto buying experience. It had a Professional feeling about it. Helpful and courteous employees. Pleasurable auto buying experience. More
A Clown Show on Silver Spring. Avoid Umansky to avoid headaches. Terrible customer service. Similar bad experiences in piurchases. Prior to Umansky buying the dealer, we had bo Avoid Umansky to avoid headaches. Terrible customer service. Similar bad experiences in piurchases. Prior to Umansky buying the dealer, we had bought numerous cars over a 20 year period. More
Initial sales experience went smoothly. We were treated well by the sales staff. After we signed the papers and traded in my car, we left w/o the new car due to the financing not processing We were treated well by the sales staff. After we signed the papers and traded in my car, we left w/o the new car due to the financing not processing on a Friday afternoon. Following Monday was a federal Holiday so did not expect to get the car. Continued to experience delays with loan paperwork due to errors on the paperwork submitted by the dealership (wrong license #, wrong VIN #, mismatched loan/contract amounts, wrong paperwork to the lender). After several hours of phone calls with the lender, 30+ emails and almost 2 weeks since first signing the paperwork the car was delivered. Looked at it on Friday the 17th, didn't receive until Wednesday the 29th. Not only did we experience issues due to the loan processes going so poorly, we only received communication if we reached out. The sales rep and finance person both tested positive for COVID after we met them, and we were not informed of this until almost a week later, after we had reached out for another status update and ended up connecting with another person. Blame was placed on the finance lender, who we have experience with car loans in the past. When the car was delivered, the was no owner manual and the tire pressure was low on one tire. This was brought to the attention of the sales person while I test drove. Very stressful situation. In the end we did get the car, albeit over a week later than we should have. Would not recommend. More
To start off, I show up for my appointment- that I even had a text reminder from them in my phone and they have no record of my appointment. I came in because I was having an issue with my power steering, had a text reminder from them in my phone and they have no record of my appointment. I came in because I was having an issue with my power steering, when they called me with the quote I approved the service however they told me they needed to order a part and it would be 1 to 2 weeks! And I needed to pick up my broken, unsafe car that can barely turn and drive it home! Like, what? What shop sends you home with a broken car and says you have to wait weeks for parts? So I waited over two weeks and called back since I had yet to hear from them and was told they would “look into it” I got a voice mail from Joe saying that he would call me back tomorrow once he checked on the part. Do you think he did? No. It’s been another week and still no word from him. They leave you stranded with a broken car. I want to trade my car in now and guess where I won’t be going to do so? They have lost my business forever. This is completely unacceptable. More
Pleasant experience I am now leasing a Jetta from Umansky. Rob and his manager Scott helped me with everything I asked and more. Shopped around at a few dealerships and t I am now leasing a Jetta from Umansky. Rob and his manager Scott helped me with everything I asked and more. Shopped around at a few dealerships and they were easily the best. Thet even got me into a new vehicle cheaper than the used I was looking at. More