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Volkswagen of Lee's Summit
Lee's Summit, MO
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
August 26, 2021
The deal I agree then they switch up side down and I’ll report them if they return my car with les money 💰 and I didn’t accept and still have my car title next day I said I don’t want that price is too lo report them if they return my car with les money 💰 and I didn’t accept and still have my car title next day I said I don’t want that price is too low in market and they denied it that mean they stole my car More
by kctruckbusinesses
Employees Worked With
Steve fikki, Steve Fikki, Andres Ozorio, Josh Van Dyke
August 10, 2021
Called and got a quote on brakes and rotors, was called back by the same individual in the service department and set my appointment up, now the service department doesnt want to honor that quote and sayin back by the same individual in the service department and set my appointment up, now the service department doesnt want to honor that quote and saying they have no record of my appointment even though i gave my vin number and every bit of info they could ask now they want over $400 more, double checked and made sure it was the correct number for volkswagon of lees summit, mo and it was. Terrible customer service. More
by Jkraft
Employees Worked With
Lacey Johnston
July 13, 2021
I bought 13 VWs and Audis from a South Kansas City dealer When I inquired I Was met with indifference and rudeness Lee’s Summit VW treated me with respect, listened and never pressured me I got a great deal When I inquired I Was met with indifference and rudeness Lee’s Summit VW treated me with respect, listened and never pressured me I got a great deal the respect I’ve earned with a very high credit score In the 40 years Ive been buying cars the best experience ever As for the other VW dealer you’ve lost my business. More
by tf4brown
Employees Worked With
Isaiah great job! Danny Kranz top flight service, Steve Fikki
June 22, 2021
Great service from Jonathan! Johnathan was my sales person but I did not see his name in the drop down me u. He provided exceptional service and anyone purchasing a new vehicle from Lee’s Summit VW sho person but I did not see his name in the drop down me u. He provided exceptional service and anyone purchasing a new vehicle from Lee’s Summit VW should ask for him. More
by Richard_stanford1
Employees Worked With
Lacey Johnston, Steve Fikki, Andres Ozorio, Josh Van Dyke, Anthony Woodruff, Amber Hawkins-Warren
June 17, 2021
FALSE ADVERTISING. I called before making the 2 hour trip to the dealership to make sure that we would qualify for the 0% Interest for 60 months and for the ORIGINAL MSRP trade in (minus the mileage adjustme to the dealership to make sure that we would qualify for the 0% Interest for 60 months and for the ORIGINAL MSRP trade in (minus the mileage adjustment). The salesman assured me we would get 0% interest on a new VW and he said most customers were getting close to their original MSRP on their trade in. My MSRP was $38,000 before the mileage deduction. They kept wanting to pick a newer used car I was interested in buying before they would tell me the trade in value. After saying we would not go any further they finally told us the trade value. With the car only being a 2013 and less than 140,000 miles they were only going to give me $9,000. When I went I was in the mind set of purchasing a new vehicle, after they would not budge on the MSRP trade in that they strongly advertise we walked away. They were not willing to work with us and kept saying "we cant work with the budget you are wanting to get". I was very disappointed in their advertising as it was very promising and enticing but clearly its just a way to scam people into buying a new car they cannot afford. More
by KAY
Employees Worked With
Isaiah
May 29, 2021
Wife bought a used car here. Buyer beware! Took delivery a week later because it needed to be cleaned. No second smart key, minimal cleaning, been 5 weeks still no title, inspection slip to register. Replac a week later because it needed to be cleaned. No second smart key, minimal cleaning, been 5 weeks still no title, inspection slip to register. Replacement key $300. State late fee $50. Now it needs wheel bearing replacement. More
by danmillam
Employees Worked With
Steve Fikki
April 30, 2021
Truly disappointed by the lack of professionalism at this dealership. I bought a Golf from them in 2019 and have had nothing but issues with it since the purchase. Transmission issue first started in 2020, s dealership. I bought a Golf from them in 2019 and have had nothing but issues with it since the purchase. Transmission issue first started in 2020, somehow not covered by power train warranty. So I went ahead and paid to have it fixed. Few months later the exact same issue happens again. They admit it was likely an issue with the original repair, so they fix it free of charge. A few more months go by and we've got the same issue again. Was told they would do the diagnostic service for free and let me know what the issue is. Guess what....same issue. Had to fight to get the diag fee waved after being promised it was covered. This time they want triple the cost of the first repair and their explanation is "damage is likely due to multiple repairs." So they openly admit their previous shotty repairs have caused the same issue, yet they refuse to fix it for me. This isn't a car that was driven hard, not even a daily driver. It has just under 65,000 miles and has only been serviced by VW. This is not the experience I expected from Volkswagen. I imagined they would stand behind their repairs but they have done no such thing. No chance I will ever buy another VW from them or any other dealer, you don't promise excellent service and then treat your customers like crap. More
by LSVW are crooks.
Employees Worked With
Scott Craig
April 25, 2021
I came in for an oil change and left with $2000 worth of damage to my car. It has been over a month and the dealership still has not taken care of the damage they did to my car. Do yourself a favor and stee damage to my car. It has been over a month and the dealership still has not taken care of the damage they did to my car. Do yourself a favor and steer away from this dealer for anything service related. If they mess up- they will try to blame it on you. More
by askonieczny96
Employees Worked With
Scott Craig
April 11, 2021
Do not under any circumstances buy a vehicle from this dealership. I've put less than 400 miles on my car and have multiple issues they don't want to discuss to rectify. Fox 4 is my next point of contact. dealership. I've put less than 400 miles on my car and have multiple issues they don't want to discuss to rectify. Fox 4 is my next point of contact. I paid cash. Then had to wait a week for the vehicle while they inspected and detailed it. Only to give it to me filthy, the check engine light came on yesterday, after less than 400 miles of being driven in 3 weeks and the trunk is now standing in an inch of water. They won return calls or texts. Horrible to take advantage of people. Avoid at all costs. More
by Momof4js2001
Employees Worked With
Aaron, William
