Volkswagen of Lee's Summit

Do not trust the sales and finance process here. Every department works like a well-oiled machine to trap buyers into unaffordable contracts through pressure and deception. During the finance and e- Every department works like a well-oiled machine to trap buyers into unaffordable contracts through pressure and deception. During the finance and e-sign process, my actual monthly income was artificially doubled on the digital financing submission behind my back to force an unaffordable $55k+ lease approval. To close the deal, management provided a handwritten promise guaranteeing a 12-month refinance to drop my monthly payment, which they completely repudiated later. Furthermore, they weaponized a known manufacturer defect on my trade-in to saddle me with nearly $7,000 in negative equity under extreme pressure. When my family returned the next business day—before the car ever left the lot—to unwind the deal due to documented medical capacity issues, management refused and threatened legal action. Now, they refuse to take any responsibility in BBB or CFPB inquiries and continue to evade auditing their own backend transmission logs because they know exactly what those records reveal. This matter is formally logged with state and federal regulatory authorities (Missouri AG, CFPB, MoDOR, FTC). Avoid this dealership at all costs! More

Adam was personable and knowledgeable and was so easy to work with. Made car buying easy and painless process. His manager Steve was also there to answer any questions we had. Would highly recommend!! work with. Made car buying easy and painless process. His manager Steve was also there to answer any questions we had. Would highly recommend!! More

Kattya took great care of me and put in a great car after all my worries and hard she came in like super woman to save the day really great people put me in a great position to be able to be successful in my all my worries and hard she came in like super woman to save the day really great people put me in a great position to be able to be successful in my journey I do thank her very much More

Worked with Lacey Nichole, she did all she could to get me into the car I loved! I will be returning once I'm in a better position! me into the car I loved! I will be returning once I'm in a better position! More

Professional, exceptionally knowledgeable about the vehicles- best I have ever seen. They have a really good process for working with customers and assisting them with their new vehicle. vehicles- best I have ever seen. They have a really good process for working with customers and assisting them with their new vehicle. More

Kattya was great to work with, and it was by far the best experience of this process. She was knowledable, organized, friendly, and helped us make a decision that worked for our family. I'd buy another vehic experience of this process. She was knowledable, organized, friendly, and helped us make a decision that worked for our family. I'd buy another vehicle from her anytime. She will be the only sales member I work with from the dealership. It was that great of an experience. More

Absolutely the worst. They have z3ro integrity, will lie none stop. No management gives a crap, the owner you won't see as he hides, they add extras on your purchase witho They have z3ro integrity, will lie none stop. No management gives a crap, the owner you won't see as he hides, they add extras on your purchase without consent. Avoid this lying place. More

Cory was so very helpful & knowledgeable about the VW Tiegua. Terry & Vickie Brock purchased a VW on Saturday March 23, 2024 after test driving a few cars. We are very please to have Cory as a dealer who Tiegua. Terry & Vickie Brock purchased a VW on Saturday March 23, 2024 after test driving a few cars. We are very please to have Cory as a dealer who was extremely kind & caring. All his upper management were so extremely helpful & working with us on the financial part. More