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Volkswagen of Lee's Summit
Lee's Summit, MO
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
November 22, 2022
This is the worst dealership ever please away from this dealership. I brought a brand new 2023 atlas cross sport. Ever since purchase I’ve had issue. Dealership communication is terrible and they won’t fix dealership. I brought a brand new 2023 atlas cross sport. Ever since purchase I’ve had issue. Dealership communication is terrible and they won’t fix my car even thought it 3 weeks old. They keep telling me it going to take maybe two weeks for a part but it could also take 4-6 months for a part they don’t know. They also are not sure of this part will even fix the issue. Mind you this is a brand new car there should be anything wrong with it at all. Please stay away from this company at all cost. More
by DontbuyfromVWLS
Employees Worked With
Sheryl, Yankee, Steve Fikki
October 09, 2022
I brought my car in for routine service, and left with something wrong. A loud song. The kid that worked on it told me Jesus loves me and said nothing was wrong with it. It still makes the sound and I hav something wrong. A loud song. The kid that worked on it told me Jesus loves me and said nothing was wrong with it. It still makes the sound and I have to a VW dealer up north so they can fix it. Don’t go there. More
by amber
Employees Worked With
Lacey Johnston
August 10, 2022
Gets one star cause the Tiguan I got for my daughter is pretty nice and she loves the car. Salespeople are OK, I'd expect that. They are trying to sell a car so of course they are nice. Finance and service pretty nice and she loves the car. Salespeople are OK, I'd expect that. They are trying to sell a car so of course they are nice. Finance and service......Lets just say if their lips are moving its probably not true. I spent $10,000 for all the extras my daughter wanted. She wanted the leather protection and paint protection as well as the extended service contract and GAP insurance. Since we got the car my daughter has repeatedly tried to get paint scratches fixed which is supposed to be covered by the paint protection I paid for. Service department keeps giving her the run around. She has tried to get leather work done which was supposed to be covered by the leather protection I paid for. Can't get them to do that either. There is an open recall item we have been trying to get fixed since December. We keep getting excuses of the slow boat from Germany variety We are looking to sell the car and get her in another newer car. So I've tried twice to cancel the service contract and gap insurance so I can get that knocked off the loan. Both times I was told it was cancelled. It was not cancelled either time. I called the number they gave me to check on it. The service contract people don't even have a record of me ever having a service contract! As it stands right now she wants another newer Tiguan but there is no way I will even consider another Volkswagen due to the service department and the finance department. More
by thomasdriver57
Employees Worked With
Anthony Woodruff
August 03, 2022
Bought my first VW at Lees Summit VW and had a pleasant experience. Parker, who was my sales person, along with the managers were all very nice and professional. They worked with me to come to a deal that experience. Parker, who was my sales person, along with the managers were all very nice and professional. They worked with me to come to a deal that we were both satisfied with. I would definitely recommend this dealership. More
by tsquiresB
Employees Worked With
Parker Forbes
August 02, 2022
Nick was great but skipped over key features that we defiantly wanted but do not have like blind spot sensors and rear tailgate remote lift. Didn’t realize these weren’t standard features. Nick Medosa defiantly wanted but do not have like blind spot sensors and rear tailgate remote lift. Didn’t realize these weren’t standard features. Nick Medosa More
by gp
Employees Worked With
Nick Mendoza
August 01, 2022
One star is actually EXTREMELY high. Terrible communication from all departments - Service, Sales and lol even their Custom Relations Manager! Steer clear!!! Would recommended Northto Terrible communication from all departments - Service, Sales and lol even their Custom Relations Manager! Steer clear!!! Would recommended Northtowne VW all day!! More
by Cheercoach.wildcats
Employees Worked With
Corey, Steve & Cheryl
July 11, 2022
Damion Stovall was awesome he gave me and my family exactly what we needed. I didn’t have to look for employees he found me and made sure I was tooken care of 💪🇺🇸 exactly what we needed. I didn’t have to look for employees he found me and made sure I was tooken care of 💪🇺🇸 More
by Kurtiszellers0114
Employees Worked With
Damion Stovall
