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Volkswagen of Lee's Summit
Lee's Summit, MO
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
August 05, 2023
Pleasant sales rep, quick to respond to questions and answered them ALL which is very rare for a dealership via text/email. Sadly, I had to back off the vehicle I wanted due to dealer market adjustment/a answered them ALL which is very rare for a dealership via text/email. Sadly, I had to back off the vehicle I wanted due to dealer market adjustment/accessories which added 15k to the price. Currently that same vehicle can be found on other lots and I had just missed one due to me dragging my feet on it at MSRP. Glad that this was disclosed prior to visiting the lot because I would of been extremely upset if that was kept a secret (accessories WAS with the monroney, the market adjustment was not) and I drove for nothing. Again, rep was amazing. More
by xclypto
Employees Worked With
M A
May 11, 2023
Like previous reviewer said they lack communication! I had an appointment for one evening. Drove over an hour to the appointment. Seller was not there. Apparently he was let go before my appointment. No I had an appointment for one evening. Drove over an hour to the appointment. Seller was not there. Apparently he was let go before my appointment. Not a call from the dealership to reschedule with someone else. They paired me with someone who wasn’t prepared for my visit and who didn’t know anything about the car. I feel like I knew more about it than he did. Literally drove the car for 5 mins and then expected me to buy even though they didn’t have what I wanted. In the dealership there was salesman literally dancing around and like horse playing. It literally felt like I was in a high school cafeteria. This experience has now turned me off VW. More
by T Town
Employees Worked With
Isaiah
March 05, 2023
We had an excellent experience with Felicia. She answered all of our questions and assisted with negotiations as needed. We feel we got a fair trade in value as well. Giving a 4 instead of a She answered all of our questions and assisted with negotiations as needed. We feel we got a fair trade in value as well. Giving a 4 instead of a 5 due to what felt like an extremely long wait for the finance paperwork. We had our decision made and initial paperwork done in about an hour and a half but waited 2.5 hours just to get to our turn to finish paperwork. This was a 5 hour process in total. We left feeling frustrated, but we do love our new Atlas and are very grateful for Felicia’s excellent service! More
by KDZ
Employees Worked With
Felicia
January 23, 2023
Our sales person was very attentive and eager. For any questions that she couldn't answer she found someone who knew the answer. She was very friendly and facilities the full process. For any questions that she couldn't answer she found someone who knew the answer. She was very friendly and facilities the full process. More
by alaskalil
Employees Worked With
Felicia and Drew (in Finance -his name may be wrong), Steve Fikki
January 23, 2023
Would give 0 stars if I could. AVOID them, terrible place. The lack of communication and knowledge there is unreal. Looking into flat out selling our car or trading with another de AVOID them, terrible place. The lack of communication and knowledge there is unreal. Looking into flat out selling our car or trading with another dealer as we want no further business with them. They are not properly trained. We traded our vehicle in August and have been waiting for a refund check we were told we would get. Everytime my husband called he would either not get an answer or an "I don't know"... Today after I had to call, someone finally said the refund was SUPPOSEDLY applied directly towards our payoff amount. How could you close on a deal and not tell us that, and actually tell us something completely opposite of that? Woman on the phone today was rude and didn't care about the issue. Told me to call Volkswagen Credit directly. More
by mb31594
Employees Worked With
Lacey Johnston, Anthony Woodruff
December 20, 2022
Very nice and friendly really try to please the customer. I have referred a few of my family members to a sales person by the name of Noah Goodwin, he has went above and beyond to fit them in just the right I have referred a few of my family members to a sales person by the name of Noah Goodwin, he has went above and beyond to fit them in just the right car. They have came back and told me how he knows his stuff and they felt like he truly was being honest with them on the questions they asked. More
by elwoltj
Employees Worked With
Noah Goodwin
December 11, 2022
I purchased a 2023 VW Atlas from Jonathan Moreno-Gonzalez. I have been looking for a Atlas for a few months now, I wasn't able to find the color combinations that I was looking for, Jonathan Moreno-Gonzalez. I have been looking for a Atlas for a few months now, I wasn't able to find the color combinations that I was looking for, Jonathan was patient and understanding he listened to my wants and needs in a vehicle and was able to find me the perfect SUV for me and my family very much thanks to him and everyone that help me with my purchase. More
by reddyboo16
Employees Worked With
Jonathan Moreno-Gonzalez
December 01, 2022
This was the first dealership I actually enjoyed working with. When they say "they're not like the traditional dealership" they mean it! Maximas my salesperson, he was laid back and not pushy at all. Super with. When they say "they're not like the traditional dealership" they mean it! Maximas my salesperson, he was laid back and not pushy at all. Super informative and really helped us out. Great Experience! Will be sending my family over to VW Lees Summit!! More
by Jakob Blake
Employees Worked With
Aaron and Matt Ottoson and Maximas, Lacey Johnston, Steve Fikki, Andres Ozorio, Josh Van Dyke
December 01, 2022
Lack of response and transparency. I literally was ghosted by the sales team after completing a credit app I have a 780 Credit score. Requesting trade in value supplied pictures and I literally was ghosted by the sales team after completing a credit app I have a 780 Credit score. Requesting trade in value supplied pictures and ViN. They never provided price payment estimate or trade in. Not sure why I would spend my team with this amateur hour. Last purchase was from baron bmw and purchased 3 cars and had a great experience. Bought an ID.4 for my wife from Molle VW great experience. The sales manager Josh tried some amateur sales technique on the 29th that any proposal would change because this was end of month and deal was today only. It was the 29th the month had another day! Stupid car salesman pressure techniques are ridiculous and what a fail. All I asked for was a what was a lease estimate or purchase estimate and trade in estimate before I come to The dealership. I never received anything. I'm not sure why I would waste my time to come in in when they can't share the simplest of info. Truly amazing. I have purchased well over 30 cars over the past 35 years and truly the worst experience! More
by MG
Employees Worked With
Josh Van Dyke
