Volkswagen of Lee's Summit

just now NEW We purchased a VW Tiguan this past Monday. The salesman assured us if we needed anything we could call and he would answer any questions we had. That was a lie. I've left messaged and sent ema The salesman assured us if we needed anything we could call and he would answer any questions we had. That was a lie. I've left messaged and sent emails for the past several days and VW of Lee's Summit will not respond. A couple of the things we were told came standard in our chosen vehicle are either not existant or not working. We are not happy with our purchase as it stands now, but this dealership has made no attempt to help. I cannot recommend VW of Lee's Summit to anyone in the market for a new vehicle. More

I had a traumatic experience with this dealership. 10/29 my 2017 Jetta with 66,283 miles on it wouldnt start. We put a new battery in it, the car started but had an ESC light and no power steering . W 10/29 my 2017 Jetta with 66,283 miles on it wouldnt start. We put a new battery in it, the car started but had an ESC light and no power steering . We made an apt for 11/1 at 8:30am. On the way to the appointment we lost power and I had to have my car towed to this dealership. The first day, the communication from Gareth was not great. He said the car should be ready by 2pm for pick up. I understand that time is not a promise but you should communicate with your customer. I had no idea or warning they would have my car overnight. 11/2 I get the notification on my phone that they found issues with the car. I was shocked and horrified to see they said my car needed another new battery, an alternator (with a bunch of other parts lumped in like fuses and an ECM) and a few minor things totalling $5,957.47. I called and left a message for Gareth to call me. You should probably call and discuss this with someone before just shooting an email. All of this caused me to miss some work, emotional distress and now a reasonable fear and mistrust of dealerships, especially yours. There were several items like a battery and windshield wipers that said I requested but I did not request. My dad and I came up to talk to Gareth 11/2 to express our concerns. I feel they were unheard. I never got a breakdown of every part by cost like I asked. We specifically asked if we could start small like with a fuse but that fell on deaf ears. Again Gareth tried to reassure us that the dealership was not trying to take advantage of us. Another REALLY frustrating point, is that is was said and implied MULTIPLE times that we probably put the battery in wrong or jumped the car backwards and basically caused all this damage. Friday 11/3, Gareth emailed me after speaking to mechanic basically justifying why I needed to fix everything and spend $5,957.47 to fix my car. Also, I was told it was Jon, the assistant service manager that diagnosed my car. I paid the $165.88 diagnostic fee. I had the car towed home 11/4. 11/11 my dad ordered a fuse off the internet for $26 and my car is completely fixed and running with no errors. Shame on you for trying to take advantage of a woman and of your customers. You were quick to offer financing the repairs or having me get in touch with sales. I feel like this service department will try to take advantage of you , if there is an opportunity or if you let them. I could not in good faith refer my friends and family here. More

Pleasant sales rep, quick to respond to questions and answered them ALL which is very rare for a dealership via text/email. Sadly, I had to back off the vehicle I wanted due to dealer market adjustment/a answered them ALL which is very rare for a dealership via text/email. Sadly, I had to back off the vehicle I wanted due to dealer market adjustment/accessories which added 15k to the price. Currently that same vehicle can be found on other lots and I had just missed one due to me dragging my feet on it at MSRP. Glad that this was disclosed prior to visiting the lot because I would of been extremely upset if that was kept a secret (accessories WAS with the monroney, the market adjustment was not) and I drove for nothing. Again, rep was amazing. More

We had an excellent experience with Felicia. She answered all of our questions and assisted with negotiations as needed. We feel we got a fair trade in value as well. Giving a 4 instead of a She answered all of our questions and assisted with negotiations as needed. We feel we got a fair trade in value as well. Giving a 4 instead of a 5 due to what felt like an extremely long wait for the finance paperwork. We had our decision made and initial paperwork done in about an hour and a half but waited 2.5 hours just to get to our turn to finish paperwork. This was a 5 hour process in total. We left feeling frustrated, but we do love our new Atlas and are very grateful for Felicia’s excellent service! More

Our salesman was Michael and helped us a lot. Followed up with us to see if we were happy Followed up with us to see if we were happy More

Very nice and friendly really try to please the customer. I have referred a few of my family members to a sales person by the name of Noah Goodwin, he has went above and beyond to fit them in just the right I have referred a few of my family members to a sales person by the name of Noah Goodwin, he has went above and beyond to fit them in just the right car. They have came back and told me how he knows his stuff and they felt like he truly was being honest with them on the questions they asked. More

I purchased a 2023 VW Atlas from Jonathan Moreno-Gonzalez. I have been looking for a Atlas for a few months now, I wasn't able to find the color combinations that I was looking for, Jonathan Moreno-Gonzalez. I have been looking for a Atlas for a few months now, I wasn't able to find the color combinations that I was looking for, Jonathan was patient and understanding he listened to my wants and needs in a vehicle and was able to find me the perfect SUV for me and my family very much thanks to him and everyone that help me with my purchase. More