Volkswagen of Lee's Summit

Great buying experience! As we were from out of town, they worked with us online or via the telephone to iron out all the details! We spoke with and met the director of the As we were from out of town, they worked with us online or via the telephone to iron out all the details! We spoke with and met the director of the dealership upon our arrival. This speaks volumes to the professionalism, friendliness and commitment to making the buying experience more personable. More

Fast service! This was a great dealership! The whole process was very quick and smooth. Would definitely recommend to a friend. Thanks for making this process so ea This was a great dealership! The whole process was very quick and smooth. Would definitely recommend to a friend. Thanks for making this process so easy for me. More

Davis is a increditable sales person ,,,and Cory is Awesome Davis and Cory listen to the customers situation. And they know how to do a car deal in a up most respect to the customer... Davis and Cory listen to the customers situation. And they know how to do a car deal in a up most respect to the customer... More

Good experience I enjoyed working with Davis. He was easy to get along with and was personable. He made sure I got the vehicle that I wanted. I enjoyed working with Davis. He was easy to get along with and was personable. He made sure I got the vehicle that I wanted. More

Excellent customer service Very friendly, helpful staff. Listened to my wants and needs. Walked out with TWO cars! The staff remembers me even after the sale. They always be sur Very friendly, helpful staff. Listened to my wants and needs. Walked out with TWO cars! The staff remembers me even after the sale. They always be sure to say hello, even I'm just there for service and it's been almost a year since my purchase! Thanks Gwen and Volkswagen Lee's Summit! More

Great experience GWEN was awesome from the time I met up she went out of her way for me. I was so lucky to get her. I never thought I would leave with a new car she ma GWEN was awesome from the time I met up she went out of her way for me. I was so lucky to get her. I never thought I would leave with a new car she made it happen and got me going on the right track,Thanks again for Gwen and the whole staff they were awesome I'll be back. More

Amazing first alone car buying experience! I was referred by a friend and worked with saleswoman, Gwen Creel. I had been on the website a few times and looked at a few 2017 Jeffa’s and let Gwen I was referred by a friend and worked with saleswoman, Gwen Creel. I had been on the website a few times and looked at a few 2017 Jeffa’s and let Gwen know I was interested. She suggested a black on black 2017 Jetta that had almost everything on my wish list! The bank through VW is amazing and works well with all. Excited for my journey as a VW Jetta owner and very appreciative of the amazing customer service provided by Lees Summit, Gwen Creel who still checks in time to time to ensure I’m completely satisfied and have no questions! More

VW of Lee’s Summit (please read the update) I leased 2 vehicles from this dealership in 2015. The finance manager at the time (apparently he is no longer employed there and I can understand why) I leased 2 vehicles from this dealership in 2015. The finance manager at the time (apparently he is no longer employed there and I can understand why) said to me "as long as you buy, sell or trade it, you don't need to worry about the miles" and he said it multiple times. Fast forward two years and I am trending to be over my mileage allotment on my Passat. I went back into the dealership last week to see what my option were at this point and found that what the finance manager at the time told me was just not true. As a matter of fact, the most recent sales team I dealt with mentioned to me that multiple customers were told the same thing during his tenure and that they have dealt with multiple escalations regarding this same issue! Unfortunately, their only options were to double my current payment for the next 6 years or to get me into a new sale (as I will never lease from them again) at the roughly the same rate! I asked to speak to the General Sales Manager, Matt Ottosen, to try to find a different resolution and he has refused to return my call or even send me an email. Its been week since that time. I've called, emailed and even asked for his schedule to come see him in person. Their excuse is "he is very busy". I'm sure he just doesn't wan't to deal with the situation and hopes i'll just go away. I question their so-called commitment to customer service, I question their sales practices and worst of all, I question their integrity. Please check with other VW dealerships before purchasing here. UPDATE: After speaking with Matt Ottosen this afternoon, my options post-lease were outlined very clearly and they are making every effort to ensure my satisfaction. Matt spent over an hour with me today and I must say I am very impressed with how he has handled the situation. I appreciate his time and attention greatly. Much better experience. There seems to be a lot of misunderstandings but they are working very diligently towards a resolution. Thank you! I have also move the review from 1 star to 4 stars. More

Great service in buy our used card Cindy at Volkswagen of Lee Summit was a pleasure to work with while we purchased a used car. She answer questions clearly, led us through the purchas Cindy at Volkswagen of Lee Summit was a pleasure to work with while we purchased a used car. She answer questions clearly, led us through the purchasing process and has already followed up on our purchase. It was great to do business with her and the dealership. More

Good experience Everyone was very nice and helpful to us. They worked with us to get a good payment. We will contact Buck when we are ready to purchase another car. Everyone was very nice and helpful to us. They worked with us to get a good payment. We will contact Buck when we are ready to purchase another car. More