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Volkswagen of Lee's Summit
Lee's Summit, MO
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
September 10, 2018
Amazing Experience Came into the dealership with an overwhelming amount due on a vehicle that was not worth the amount owed. Davis was interested in our story, actively Came into the dealership with an overwhelming amount due on a vehicle that was not worth the amount owed. Davis was interested in our story, actively listened, showed empathy, and helped our family with a new vehicle. We appreciate every person on you team who was a part of this deal. Thank You. More
by RenteriaFamily
Employees Worked With
Davis Acuff
August 17, 2018
Worked hard to make customer happy Dealer worked hard to make the customer happy. Definitely ended in a positive experience for everyone. Would recommend the dealership to anyone intere Dealer worked hard to make the customer happy. Definitely ended in a positive experience for everyone. Would recommend the dealership to anyone interested in a Volkswagen. More
by drker7592
Employees Worked With
Kristina Coverall; Davis Acuff; Sheryl Yankee; Eric Johnson; Matt Ottosen
August 06, 2018
Worst Experience of Life They have kept my car for two weeks now and cant even give me a phone call to why. I dropped my vw cc the 24th of july and no one has fixed it touched They have kept my car for two weeks now and cant even give me a phone call to why. I dropped my vw cc the 24th of july and no one has fixed it touched or anything. I was told last week someone will get me into a rental or loaner and then never talked to me again. I have left messages with the sales manager the service manager the gm and 3 different service advisors. I have spent $500 these last two weeks just getting to and from work. i am going t o take this issue as high as i can. my next step is corporate. More
by austin.blackwell07
Employees Worked With
Shawn, Scott Richard
August 05, 2018
VW Lee's Summit 😁 Steve and Chris were wonderful!! They went that extra mile that I needed. Thank you to VW Credit as well for being so understanding. I love VW!!! 😁 Steve and Chris were wonderful!! They went that extra mile that I needed. Thank you to VW Credit as well for being so understanding. I love VW!!! More
by Happy
Employees Worked With
Lacey Johnston, Steve Fikki, Anthony Woodruff
July 31, 2018
Great experience Derek was fantastic. Asked questions to find out exactly what we were looking for. The best car buying experience I've ever had. Treated us right and Derek was fantastic. Asked questions to find out exactly what we were looking for. The best car buying experience I've ever had. Treated us right and got us a fair deal. More
by John
Employees Worked With
Derek Featherston
July 13, 2018
Worst, horrible, 10000 regrets. Worst car buying experience ever. They used a scam to get me in the door also and never kept any of their promises, started out with Joshua Van Dyke, Worst car buying experience ever. They used a scam to get me in the door also and never kept any of their promises, started out with Joshua Van Dyke, played phone tag, text tag and when I finally went to see him and had an appointment, he was with someone else. they pawned me off on a new gal Samantha, she was super nice and new so she wasn't the best at details but still nice to deal with, I feel she did her best, but since she has dropped off the earth and won't return texts, calls or emails. When closing the deal, after being there for 5.5 hours, at 10:30pm, they are rushing me through financing and pointing at the ipad to sign all the docs, they REFUSE to give me copies of everything I just signed and stated they will have them ready when my car is ready, it was filthy and needed to go through service as it was just traded in, Finally 8 days later they call and say to come get my car, it's still filthy, they tried to give me a car that looked like a toddler cleaned with a muddy wipe. I left and said get it right and I will pick it up the next day, when I went home and thought about how they had already treated me, I wanted OUT OF THE DEAL, I hadn't taken ownership of my car, so the next day I called to tell them I had changed my mind and they refused, they had the car I bought on their website for 7k LESS than what they sold it to me for. They wanted to bring me and "mansplain" everything to me like I'm new at this. Matt Ottosen contacted me and talked me into coming in and "walking through the numbers" again, trying to "mansplain" to me. Bottom line they wouldn't let me out of my purchase, and when I gave them other options as to trade for a different car, they said the financing was already complete and I COULD NOT cancel, I didn't have my car yet, I never took delivery of it and they tell me they have already been paid by the finance company??????? Also, when they finally gave me my paperwork which I was promised and still had to hunt down, I was charged for the extended warranty and GAP insurance which I didn't want EITHER OF THEM, and they NEVER discussed it with me. When I asked Matt Ottosen GM of Sales, He could not explain the extended warranty coverage, he didn't have any info on it and said I would get something, IT'S BEEN TWO months I have yet to get any information for my extended warranty I was charged for, which I know is an after market scam. They charged me $1600 ext warranty and $1100 for the Gap but had said I was maxed at my financing but somehow had room to cram those in. Matt did a song and dance showing me how little they made on the sale of the car to me. Matt threw in a full tank of gas and pushed me on my way. I now (well for 6 weeks now) want to use my extended warranty for some transmission issues and I called service, they have no record of my ext. warranty, I have called, texted emailed, Matt, Sam and Joshua. NOTHING RETURNED.....they are crooks and scam artists. They enjoy taking advantage of a single mom on a limited budget, I hope they sleep well. This is not over. More
by neveragainvwleessummit
Employees Worked With
Josh Van Dyke, Samantha Gibilisco
July 08, 2018
Quick to sell but not eager to help when there's a problem. Bought a brand new 2018 Gti about two months ago. All fine and dandy when selling me the car but now that I'm having condensation issues in one tail l Bought a brand new 2018 Gti about two months ago. All fine and dandy when selling me the car but now that I'm having condensation issues in one tail light, I keep getting the run around from the service and parts department. Was left on hold multiple times and even left the service manager a voicemail with no call back or follow up. Don't plan on coming back nor will I recommend this place to anyone. Was also sold a 500$ paint protector and all they used was some store bought turtle wax and left a whole bunch of wax build up and streaks all over the car. More
by Benjamin85
Employees Worked With
Scott
June 30, 2018
--MUST READ--!!! The only place to go for cars I know what you are thinking right now reading this review, "I need to buy a car, but I hate dealing with car sales. They are only out to get me" Wel I know what you are thinking right now reading this review, "I need to buy a car, but I hate dealing with car sales. They are only out to get me" Well, not Davis Acuff and Nick at Lee's Summit Volkswagen! These guys are genuine, and will do their absolute best for you. Davis and Nick rolled out the red carpet for us when we arrived, they were extremely accommodating. They couldn't have done better. I traveled over 200 miles to get to this dealership. It's worth my trip and will buy my future cars there. You are making a mistake if you don't stop by and see these guys. Unmatched customer service. Excellent!!!!! More
by RSNate
Employees Worked With
nick, Davis Acuff
June 26, 2018
Great customer service Chris Everheart help me to get my car , it was an excellent experience and he was very processional , he even call me to know the feedback and driving Chris Everheart help me to get my car , it was an excellent experience and he was very processional , he even call me to know the feedback and driving experience after i got my car . More
by Irin86
Employees Worked With
Christopher Everheart
June 09, 2018
Awesome! Extremely pleasant buying experience. very relaxed, friendly, and fun atmosphere. very knowledgeable and helped me out of a car that I was upside down Extremely pleasant buying experience. very relaxed, friendly, and fun atmosphere. very knowledgeable and helped me out of a car that I was upside down in with extremely high interest and into a brand new car with considerably lower interest. More
by Brendasue58
Employees Worked With
Davis Acuff, Anthony Woodruff
