Volkswagen of Lee's Summit

Liars and Untrustworthy October 2016 It was time to turn my leased Jetta in after the 3yr term was coming to an end. I found myself in a precarious position as the mileage e October 2016 It was time to turn my leased Jetta in after the 3yr term was coming to an end. I found myself in a precarious position as the mileage exceeding the allotted amount by almost 20k. I contacted VW Lee's Summit and spoke with a Client Advisor to see what my options were. The woman I spoke with was very nice and provided me with a list of options. I decided to head to the dealership. I spoke with a salesman by the name of Davis Acuff. He seemed very nice and attempted to work with me. We walked the lot and found a vehicle I was interested in. A 2017 Jetta. We walked back to the office and after Davis spoke with the sales manager, I was told it wasn't going to happen. They wouldn't be able to trade my vehicle (2013 Jetta) in for the Jetta based on the residual value BUT they had a 2016 Passat left over from last year's inventory which had “great rebates” that would work. We walked over and looked at the car. I wasn't impressed by any means. Davis brought me back to the office to talk numbers and try to convince me to buy. THIS is where the issue begins We sit down at his desk and begin discussing monthly payments, lease terms, credit, etc. Then at some point, the sales manager came over and introduced himself (I'm unable to recall his name). He was much more aggressive than Davis and eventually took over the process. Davis stood up out of his chair and the SM sat down. There were also 2 other salesman (I'm assuming) that were standing behind me. Davis slid over to my right, just at the edge of my peripheral view and took a passive stance to the conversation. The SM laid out some potential terms for me. $485/month with a 4yr term. I then told him I wasn't interested in leasing beyond 2yrs as I was planning to purchase a Tesla in late 2018. He told me a 2yr lease was out of the question and the 4yr is the only option. Davis must have recognized my apprehension and stepped forward telling me even if I signed for a 4yr lease, I could trade the vehicle in at the 2yr mark due to the amount I'd owe being less than what the vehicle would be worth at that point. He also stated sometimes the dealership even buys back the car if it works for them. This made me feel more comfortable with the idea even though I wasn't too keen on the $485/month payment or being contractually obligated to honor a 4yr term. The SM put more pressure on me trying to get me to shake his hand and agree to make a deal THAT NIGHT. I looked over my shoulder and noticed Davis as well as 2 others standing there around me and instantly felt intimidated. I hesitantly agreed. 5 hours later, I was the not so proud owner of a 2016 Passat. July 2018 I contact the dealership and speak with Davis. Not only can I not trade the vehicle in toward another vehicle (due to the residual AND the vehicle depreciating far beyond what they led me to believe) but I was told prior by VW Credit that dealerships do not buy the vehicle back prior to the lease ending. I expressed my disappointment to Davis for how he and the SM lied to me and pressured me into signing a lease for a term I didn't even want. The ONLY reason I agreed to it was due to the lie about hitting the 2yr milestone and being able to trade it in or sell it back to the dealership. Now what really boils my blood is how Davis responded to me. "Well, Sorry it didn't work out for ya." ARE YOU KIDDING ME?? He lied to me, manipulated me into agreeing to a lease I didn’t want, and once he's called out for it, that's all he had to say?? I was moments away from driving the vehicle to their lot, throwing the key on the ground and walking away... credit score be damned. Luckily my level-headed girlfriend calmed me down and talked some sense in to me. We decided to park the vehicle and pay it off as quickly as possible. I now make large lumpsum payments getting it down to $8,800. The vehicle is now valued around $13,000. This dealership took advantage of my situation and basically told me to xxxx off once I called them out on their lie. More

VW of Lee Summit, MO It would have been exceptional if my payments were cheaper but considering my starting point it is understandable. Gwen has been very present, pleasan It would have been exceptional if my payments were cheaper but considering my starting point it is understandable. Gwen has been very present, pleasant, helpful, and knowledgeable. This was my third visit and her persistence is what made the deal finally happen. More

Amazing Experience Came into the dealership with an overwhelming amount due on a vehicle that was not worth the amount owed. Davis was interested in our story, actively Came into the dealership with an overwhelming amount due on a vehicle that was not worth the amount owed. Davis was interested in our story, actively listened, showed empathy, and helped our family with a new vehicle. We appreciate every person on you team who was a part of this deal. Thank You. More

Worked hard to make customer happy Dealer worked hard to make the customer happy. Definitely ended in a positive experience for everyone. Would recommend the dealership to anyone intere Dealer worked hard to make the customer happy. Definitely ended in a positive experience for everyone. Would recommend the dealership to anyone interested in a Volkswagen. More

Worst Experience of Life They have kept my car for two weeks now and cant even give me a phone call to why. I dropped my vw cc the 24th of july and no one has fixed it touched They have kept my car for two weeks now and cant even give me a phone call to why. I dropped my vw cc the 24th of july and no one has fixed it touched or anything. I was told last week someone will get me into a rental or loaner and then never talked to me again. I have left messages with the sales manager the service manager the gm and 3 different service advisors. I have spent $500 these last two weeks just getting to and from work. i am going t o take this issue as high as i can. my next step is corporate. More

VW Lee's Summit 😁 Steve and Chris were wonderful!! They went that extra mile that I needed. Thank you to VW Credit as well for being so understanding. I love VW!!! 😁 Steve and Chris were wonderful!! They went that extra mile that I needed. Thank you to VW Credit as well for being so understanding. I love VW!!! More

Great experience Derek was fantastic. Asked questions to find out exactly what we were looking for. The best car buying experience I've ever had. Treated us right and Derek was fantastic. Asked questions to find out exactly what we were looking for. The best car buying experience I've ever had. Treated us right and got us a fair deal. More

Quick to sell but not eager to help when there's a problem. Bought a brand new 2018 Gti about two months ago. All fine and dandy when selling me the car but now that I'm having condensation issues in one tail l Bought a brand new 2018 Gti about two months ago. All fine and dandy when selling me the car but now that I'm having condensation issues in one tail light, I keep getting the run around from the service and parts department. Was left on hold multiple times and even left the service manager a voicemail with no call back or follow up. Don't plan on coming back nor will I recommend this place to anyone. Was also sold a 500$ paint protector and all they used was some store bought turtle wax and left a whole bunch of wax build up and streaks all over the car. More

--MUST READ--!!! The only place to go for cars I know what you are thinking right now reading this review, "I need to buy a car, but I hate dealing with car sales. They are only out to get me" Wel I know what you are thinking right now reading this review, "I need to buy a car, but I hate dealing with car sales. They are only out to get me" Well, not Davis Acuff and Nick at Lee's Summit Volkswagen! These guys are genuine, and will do their absolute best for you. Davis and Nick rolled out the red carpet for us when we arrived, they were extremely accommodating. They couldn't have done better. I traveled over 200 miles to get to this dealership. It's worth my trip and will buy my future cars there. You are making a mistake if you don't stop by and see these guys. Unmatched customer service. Excellent!!!!! More