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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
360 Reviews

360 Reviews of Volkswagen of Duluth - Service Center

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November 23, 2022

Excellent service! By far the easiest and most pleasant experience I’ve ever had. Everyone one staff was very friendly and the status of my vehicle was communicated thr More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Whitney Podgorak, Ethan Ziliak
Nov 28, 2022 -

Volkswagen of Duluth responded

Thank you for the great review of your experience with us. Your continued support is very appreciated. Have a great week!

November 20, 2022

They promptly got our Atlas in & out & the waiting area is very comfortable. The video the service department shares while the vehicle is being worked on is pretty neat also. More

by klwoodhull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Volkswagen of Duluth responded

Thank you for bringing your VW Atlas for service. It's good to know you enjoyed the video and stayed comfortable during your visit.

November 19, 2022

There has been a dramatic increase in the level of customer service. From sales to the service department, you can see more leadership and care. The only way they could improve is if they would have More

by Brad Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
Nov 21, 2022 -

Volkswagen of Duluth responded

It is great to hear that you are seeing improvements with our customer service. Thank you for providing feedback on our service department hours. Our management team is always reviewing ways to make it easier to work around busy schedules.

November 19, 2022

Very nice atmosphere. Every employee I spoke with were kind and helpful. Will definitely be back there and will recommend VW of Duluth to other people. More

by 8831joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serena
Nov 21, 2022 -

Volkswagen of Duluth responded

Thank you for this great review. You recommending VW of Duluth to your friends is greatly appreciated and it's great to hear that you enjoyed our atmosphere and received exceptional service. Have a great week!

November 19, 2022

Stopped by the dealership to get a wiper blade arm looked at that stopped working. They got me in immediately with no appointment and had a service tech look at the vehicle right away and fix the issue. In a More

by Emccort
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reed Patterson, Nick Montecalvo
Nov 21, 2022 -

Volkswagen of Duluth responded

Thank you for using the VW of Duluth service department for your vehicle maintenance. Getting our valued customers in and out quickly is our priority. The 5-star review is appreciated.

November 18, 2022

Way over priced on repairs. 700 for a new brake pads and in superior had it done for 400. More

by dcorey649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Podgorak
Nov 18, 2022 -

Volkswagen of Duluth responded

Thank you for bringing this to our attention. To better understand your concern and attempt to find a resolution, you can expect Rob Hakala, our Service Manager to reach out directly. We appreciate you giving us the opportunity to service your vehicle.

November 18, 2022

The dealer Diagnosed a difficult issue! My car runs better than ever! Thank you so much! More

by aaron.mclain1
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Volkswagen of Duluth responded

That is great news! Thank you for trusting the VW of Duluth service department with your vehicle.

November 08, 2022

Went in for service and left with a newer car, No regrets love the new car. sevice and sales folks were excellent. More

by neilh0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Jensen
Nov 10, 2022 -

Volkswagen of Duluth responded

Thank you for the excellent review of your experience with our sales and service teams. Congrats on the new ride!

November 07, 2022

Highly recommend Volkswagon of Duluth MN. Excellent sales team and service department. They are professional, knowlegable, curtious and offer the best customer service from a dealership in th More

by J Brown
Customer Service
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Volkswagen of Duluth responded

Thank you for the great review of your Volkswagen service experience at VW of Duluth! We truly appreciate your loyalty.

November 06, 2022

Every time I come into VW of Duluth and work with Dan, He is always polite/courteous and gets the job done in a timely matter. I appreciate his time and effort. More

by Noelle G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Volkswagen of Duluth responded

Noelle, thank you for providing this great feedback of your experience with Dan. Your continued support is appreciated and it's a pleasure to assist you with your Land Rover service. Have a great week.

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