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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
387 Reviews

387 Reviews of Volkswagen of Duluth - Service Center

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May 04, 2023

Best one ever! Dan, Al, Whitney and others treats customers like family and friends. Very thoughtful services. More

by wrf7373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Ethan Ziliak
May 16, 2023 -

Volkswagen of Duluth responded

Thank you for the great shout out of Dan, Al and Whitney. Your business and support is very appreciated.

April 28, 2023

The service center and waiting area were clean and the service staff were great. They gave a number I could call/text if I had any questions during the appointment. More

by rachel.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Volkswagen of Duluth responded

Thank you for the great review and it's great to know that you were happy with the communication you received.

April 26, 2023

I loved their friendliness and that they were keeping me updated on everything with my car. Most places do not do that, and leave you sitting there with no update! VW Duluth, amazing place! :) More

by Meghan Hayes-Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Ethan Ziliak
May 15, 2023 -

Volkswagen of Duluth responded

Thank you very much for this very kind review. Our team takes pride in providing excellent service and communication.

April 24, 2023

The actual service was good. The communication was terrible. Trying to get a hold of someone to give me an update on my vehicle was extremely difficult. More

by rsaburn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reed
May 15, 2023 -

Volkswagen of Duluth responded

Thank you for letting us know that you had issues getting ahold of our team. This message has been passed along to management for feedback. We appreciate you bringing your vehicle to our service department.

April 21, 2023

My dealer is in Duluth and I am very happy and satisfied with everything they help me with I have questions to the service department they have not laughed at me for being me and her happy to help me in any More

by bjdjgras6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
Apr 22, 2023 -

Volkswagen of Duluth responded

We're so happy to have you as one of our happy customers. Thank you for this great review and recommendation.

April 21, 2023

Always appreciate the service and knowledge of your dealorship. Andy our salesman and the people in the service department made the sale and servicing of my Volkswagen a joy and I would highly recomme More

by bjudean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
Apr 22, 2023 -

Volkswagen of Duluth responded

Thank you for recommending VW of Duluth and it's great to know that Andy and the service department are taking great care of you.

April 20, 2023

AWESOME customer service by the service desk receptionist! Great service all around. Will definitely recommend. More

by sherilyn2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elle Gillen
Apr 22, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to recommend our service team and letting us know the service desk took great care of you.

April 20, 2023

No waiting to get in. Allowed me to inspect underside of vehicle due to running over road debris, which I greatly appreciated. Alerted me to mice nesting in the engine com More

by munn.mzm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Volkswagen of Duluth responded

Thank you for the great review and it's good to know our team accommodated your request. Those mice can cause issues!

April 17, 2023

I have had nothing but great service here. I would recommend them to other people. More

by jodi.lorenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Volkswagen of Duluth responded

Thank you for recommending our service department at VW of Duluth. It's great to know you have experienced great service with our team.

April 16, 2023

I always get great service when I bring my car to volkswagen of Duluth. I thoroughly appreciate the service provided by the staff there. More

by ladybhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Volkswagen of Duluth responded

Your continued support of our service department is very appreciated. Thank you for taking the time to write this great review.

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