Volkswagen of Duluth - Service Center

I was told twice that my warranty would cover my blind spot sensor malfunction, I ended up with a $185 bill for diagnostics because the wire harness was corroded which they said was not covered. I was not spot sensor malfunction, I ended up with a $185 bill for diagnostics because the wire harness was corroded which they said was not covered. I was not expecting a bill and this put me in a hard spot. There was no way to tell it was corroded prior to this and I was not told that diagnostics would not be covered prior to coming in. Had it been anything else it would have been covered. I u set stand if the warranty wouldn’t cover it but I don’t think I should have been charged for the diagnostic fee that I feel was extreme. Very disappointing. More

We appreciate the quick service to our vehicle. Thanks for keeping our VW up and running! Thanks for keeping our VW up and running! More

Dealership very efficient and friendly. Service was rapid. Only difficulty was driving out of Duluth due to all the detours and bridge repairs. Service was rapid. Only difficulty was driving out of Duluth due to all the detours and bridge repairs. More

It was a pleasant experience. It’s nice to have coffee and snacks available while waiting. Staff was friendly It’s nice to have coffee and snacks available while waiting. Staff was friendly More

😊 always do a great job, listen to my concerns and educate me on my vehicle’s repair and help control cost educate me on my vehicle’s repair and help control cost More

Good and fast. Very friendly. I will recommend you to all my friends and family. Very friendly. I will recommend you to all my friends and family. More

Everything seemed to be fine, except for the lady who sets up the appointment and who you deal with face to face. Can’t remember her first name but last name is Korhonen. She was utterly clueless and not sets up the appointment and who you deal with face to face. Can’t remember her first name but last name is Korhonen. She was utterly clueless and not the person you want handling customer concerns or being the face of the service center. I should know I worked in the service center of a local dealership for 6 years. More

Great experience, quick oil change and tire rotation for a fair price. Will be returning for future maintenance. a fair price. Will be returning for future maintenance. More

They have alway been very helpful and knowledgeable with all dealings I have had with them. Not only would I recommend them for service but also to purchase a vehicle. all dealings I have had with them. Not only would I recommend them for service but also to purchase a vehicle. More

Dan was fast when it came to communication. If I ever needed anything he was right there or responded within minutes. I added two other services in addition to what the repairs called for. Wh If I ever needed anything he was right there or responded within minutes. I added two other services in addition to what the repairs called for. When it came to sending the bill to my less-than-intelligent insurance company, he even highlighted everything that pertained to Travellers insurance and the two extra services he labeled as “internal” so it wouldn’t confuse the insurance co. I am so impressed with how fast the repairs were and how he kept me in constant communication. Can’t thank him enough. That man definitely needs a raise or a bonus!! Lol More