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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
387 Reviews

387 Reviews of Volkswagen of Duluth - Service Center

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May 18, 2023

It was fine. It was fine. It was fine. It was fine. It was fine. More

by halljed
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
May 26, 2023 -

Volkswagen of Duluth responded

Fine indeed! Thank you for taking the time to review your visit and we appreciate your support.

May 17, 2023

Had great service and thoroughly explained diagnosis and fixed the problem correctly in a timely manner More

by lewissean513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Volkswagen of Duluth responded

Thank you for reviewing our service department and it's great to know that our team explained everything to you in a thorough manner and provided excellent service while you were having your vehicle serviced.

May 17, 2023

Thorough, professional, took the time to understand what we were looking for and made the deal simple. Liked the quality of the vehicle and the service so much we bought a second vehicle the following year More

by david.e.mahagnoul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Volkswagen of Duluth responded

Thank you very much for this great review as well as your continued support of our sales and service teams!

May 16, 2023

He is personable and customer satisfaction focused. He answers questions professionally and is courteous at all times. More

by peterly72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
May 16, 2023 -

Volkswagen of Duluth responded

Thank you for this great review and we appreciate your visit to our Volkswagen Service Department.

May 16, 2023

They charged me for an air filter they didn’t put in my car. They also charged me 89$ to clean my rotor out and there was still a rock in it when I left. $238 for an oil change, tire rotation and the air f More

by amberschn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Volkswagen of Duluth responded

Thank you for bringing your concerns to our attention as it is important to us that every customer receives what they expect when visiting. Your information was not found in our database to reach out to so please give our Service Manager, Rob Hakala a call so we can assist you with a resolution. He can be reached at 218-322-1099. Thank you again for your feedback.

May 15, 2023

A little pricey but real good service I will always come back fir my ve needs More

by jpete34938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Volkswagen of Duluth responded

We truly appreciate your loyalty and continued support of our service department at VW of Duluth. Thank you for the great review.

May 15, 2023

Very helpful - the team got me in and out promptly. They had all my service records which was very helpful in assuring we had things up to date for my car's maintenance schedule. Appreciated that the More

by edott4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Volkswagen of Duluth responded

Thank you for using VW of Duluth for your Volkswagen maintenance needs. It's great to hear that your experience was prompt and easy.

May 15, 2023

Very friendly staff in the service dept. Services are well explained and nothing seems "pushed" on you. Vehicle inspection is through. No complaints at all! More

by michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Volkswagen of Duluth responded

It's great to know that you enjoyed your experience at VW of Duluth while having your Volkswagen serviced. We look forward to assisting you in the future.

May 08, 2023

They did exactly what I asked of them and they performed the work as expected. More

by QWERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hakala
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keary Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Ziliak
May 16, 2023 -

Volkswagen of Duluth responded

Thank you for bringing your Volkswagen to our service department and we appreciate the kind review. We look forward to assisting in the future.

May 06, 2023

Very good and very fast when getting your vehicle fix in a timely manner Thank You More

by darthbulls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen
May 16, 2023 -

Volkswagen of Duluth responded

It's great to hear that your vehicle was service quickly and you are satisfied with the experience you received. Thank you for your review.

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