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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
387 Reviews

387 Reviews of Volkswagen of Duluth - Service Center

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June 12, 2023

Dan was very helpful with my and my vehicle, told me all the recommended fixes, and helped me understand what everything was with my car More

by tate.overlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Ziliak
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for this great review. We appreciate your support of our service department.

June 08, 2023

The convenience VW provided with the pick up & drop off of the vehicle was immensely helpful to me this time of year as a teacher- Thank You! More

by klwoodhull
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for letting us know that we were able to work around your teaching schedule and make it easy for you to service your VW. Your review is appreciated.

June 07, 2023

Great service and my vehicle was carefully checked. They brought attention to an issue that I am glad they said something about. Wonderful experience. Thank you. More

by mschuetze01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

It's great to know that you received the care and attentions you expected during your service visit. Thank you for this great review.

June 07, 2023

The service department at VW of Duluth is amazing! They are friendly and knowledgeable. You can tell they take pride in their customer service! More

by mmaleski12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

We won't exist without our great customers at VW of Duluth. It's great to know that you received excellent service while visiting our service department. Thank you for the 5-stars!

June 07, 2023

We drove down from Canada and got a screw in our tire and they took us right away and fixed our tire. Service and staff were absolutely amazing to deal with. More

by mybella18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

We're glad that we could get you back on the road quickly after your tire issue. Thank you for this great review.

June 07, 2023

Informative and easy to work with. They are not pushy when suggesting possible services you may need. More

by tristanerspamer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Jensen
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for this great review of our service department. We appreciate your support.

June 07, 2023

I will always go to Volkswagen of Duluth, they treat me very well! I appreciate them! More

by nelmor007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Savoye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elle Gillen, Ethan Ziliak
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for your continued support of our VW Service Department. Your great review is very appreciated.

Jun 14, 2023 -

nelmor007 responded

I feel very safe bringing my vehicle for oil. They are very good!

June 02, 2023

Excellent organization and friendly knowledgeable staff. The waiting room is comfortable. Their appointment system is easy to use. The repair estimates are accurate, and no pressure on additional "recommend More

by bschull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for visiting our VW Service Department and your great review is very appreciated.

May 30, 2023

New and used cars, great service. They work with you, to get what you want or need. More

by chewchoo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Volkswagen of Duluth responded

Thank you for rating our service department with 5-stars! Your support is very appreciated.

May 22, 2023

Takes too long to get an appointment. Dealership cancelled previous appt, never called back after calling and leaving messages. Daniel was very helpful and listened to my concerns, althou More

by middlecoastal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Volkswagen of Duluth responded

Thank you for bringing your concerns to our attention regarding the difficulties you had while scheduling your service appointment. We apologize that your attempts to reach us were unanswered when you reached out to reschedule due to the change. Getting your vehicle fixed in a timely manner is our priority and we always attempt to repair everything within one visit, however some parts are not able to be stocked at all times making it necessary to order them once the issue is found. Your feedback helps us identify areas where we can improve and we truly appreciate you bringing your vehicle to us for it's service needs.

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