Volkswagen of Downtown Chicago - Service Center

Appreciated the service by Herberto. Trust and confidence are important in any business dealings and that's how I feel about the service from Herberto, confidence are important in any business dealings and that's how I feel about the service from Herberto, More

All great workers everyone seem to love their job and know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars More

Everything was done very well. My car was ready sooner then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. More

The service department here is easily the best I've ever experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowi experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowing they were going to resolve my issue. Everyone I interacted with was wonderful, but specifically Miguel Meza. He kept me informed through the entire process, and his customer service skills are top-notch. Thank you! More

Miguel (my service rep) was very helpful, honest, and patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. More

Angie was very easy to work with and my wife was able to get the car that she wanted. The process/pricing made trip to Chicago worth it. get the car that she wanted. The process/pricing made trip to Chicago worth it. More

Thank you Adam Khamsot for all your help, My VW will be coming for service always only to the dealer after finding out, that taking my car to Jiffy Lupe. They messed up my car, I will never take my car to coming for service always only to the dealer after finding out, that taking my car to Jiffy Lupe. They messed up my car, I will never take my car to Jiffy Lupe again. Great Loaner!!! :) More

Very timely and painless process. Gerardo was great about communicating and setting expectations. Car was delivered clean and quickly. I appreciate the thorough service. Thanks! communicating and setting expectations. Car was delivered clean and quickly. I appreciate the thorough service. Thanks! More

Very pleased with all the service staff. I have worked with primarily Luis, but Adam and Miguel have also been helpful They have all given me great service. with primarily Luis, but Adam and Miguel have also been helpful They have all given me great service. More

Despite the flaws in the car that made it impossible for them to complete their job of attaching the two hitch (2021 model error), the service was great and they were very fast and nice about it all. them to complete their job of attaching the two hitch (2021 model error), the service was great and they were very fast and nice about it all. More