Volkswagen of Downtown Chicago - Service Center

extremely professional and helpful. Went beyond expectation Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful face of the dealership. I would recommend Bill to anyone. Honesty is the number one concern for my wife and I and we have never been happier with an individual responsible for the repairs of our car. I only hope you appreciate him like we do. We will use your company again in the future for certain because of Bill. More

Bill the service manager and Miguel provided excellent service and seemed to have figured out why my coolant level light was going off. I appreciate them accommodating my service and giving me a loaner ca service and seemed to have figured out why my coolant level light was going off. I appreciate them accommodating my service and giving me a loaner car. More

Good experience Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. More

Brought my 2019 tiguan to get the mirror looked at and fixed. After the buyimg the part from you guys and the part returned from paint I was informed it was the wrong side mirror. I was then informed I wo fixed. After the buyimg the part from you guys and the part returned from paint I was informed it was the wrong side mirror. I was then informed I would have to pay to get the correct mirror ordered. This is completely unacceptable. Herberto and I looked at the mirror before I ordered the part and I left the car with you guys for a few days. During that time you could have easily realized this buy looking at the service order and sending out to paint. This has now been a almost two week back and forth to the service dept and a waste of my time. I asked to speak with a manager and did not get a chance to speak with anyone. More

always delivers! Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I b Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I bring my cars in, always cared for in a professional, competent manner. More

The customer service is 💯 . The reps explain all work that is done, recommends other service and I like that they let you know if you need it now or if you can wait. that is done, recommends other service and I like that they let you know if you need it now or if you can wait. More

Miguel Meza and Bill Dolan went above and beyond to make sure my experience was great. Their communication and transparency about my car was fantastic. sure my experience was great. Their communication and transparency about my car was fantastic. More

VW downtown has excellent service and staff. My service advisor Adam was a great help and kept me informed about my vehicle. Great service all around. My car is running great and im very Happy!!!! advisor Adam was a great help and kept me informed about my vehicle. Great service all around. My car is running great and im very Happy!!!! More

Excellent service. The car was picked up on time, serviced super well and delivered back to my house. The communication with the service department was great as usual. serviced super well and delivered back to my house. The communication with the service department was great as usual. More

Always a friendly staff willing to go the extra mile to provide good service. They are often very busy and sometimes struggle with scheduling, but it’s clear they have the professionalism and dedication to provide good service. They are often very busy and sometimes struggle with scheduling, but it’s clear they have the professionalism and dedication to ensure their customers are satisfied. More