Volkswagen of Downtown Chicago - Service Center

VW staff were quick to call back when I needed an appointment, got us booked in for first thing the next morning and were helpful, friendly and fast. appointment, got us booked in for first thing the next morning and were helpful, friendly and fast. More

This VW dealership goes above and beyond when it comes to their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I ne their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I needed to refill my windshield fluid, once I opened the hood it wouldn’t lock closed. I brought the car in and they oiled it up for me and taught me how to do it myself so it doesn’t happen again! They didn’t make me feel like a dumb girl who doesn’t know what she’s doing, they took the time to show me properly and I was in and out in under 10 mins. I recently needed my headlights replaced, I brought in my Jetta and they replaced and cleaned both headlights under an hour on a busy day even though I did not have an appointment. The guys who work in service are so amazing. My experience each time has made me want to buy another VW car once the time comes just because these guys are so great. Love it here! More

Excellent costumer service!! I have been going for a while and the staff is always great. I highly recommend it to any VW driver. Thank you Miguel Meza!!! while and the staff is always great. I highly recommend it to any VW driver. Thank you Miguel Meza!!! More

Im a new VW owner and wanted a dealer home. Adam makes you feel so welcome and comfy in the service center. Service team is so friendly and fun. Great job guys! you feel so welcome and comfy in the service center. Service team is so friendly and fun. Great job guys! More

Services is already great. Adam is a class act and always very helpful. I'm always pleased with the service and commitment from Volkswagon of Downtown Chicago very helpful. I'm always pleased with the service and commitment from Volkswagon of Downtown Chicago More

I love coming here . All the representatives so respectful and makes me feel like I’m at home . Everybody so nice and helpful always when I come respectful and makes me feel like I’m at home . Everybody so nice and helpful always when I come More

Excellent Customer Service. Luis Tinoco was absolutely Excellent Customer Service. Luis Tinoco was absolutely Outstanding! He kept me informed daily and was more informative than Allstate was. I'll defin Excellent Customer Service. Luis Tinoco was absolutely Outstanding! He kept me informed daily and was more informative than Allstate was. I'll definitely return for service. Thanks VW More

Have been servicing Volkswagens at this dealer for over 10 years. Very friendly, and efficient. Would recommend to anyone buying a new car to shop at Volkswagen of downtown Chicago 10 years. Very friendly, and efficient. Would recommend to anyone buying a new car to shop at Volkswagen of downtown Chicago More

The service team all works really hard for their customers, and they really go the extra mile. Mike is incredibly helpful and patient in explaining what service needs to be done and why. His honest customers, and they really go the extra mile. Mike is incredibly helpful and patient in explaining what service needs to be done and why. His honesty and helpfulness are the reason I return for service at this location year after year. More

We had initially brought our car in for the standard 51k service. We had specifically requested that the Add Blue be checked and topped off if needed. That was not done which required a return trip. After w service. We had specifically requested that the Add Blue be checked and topped off if needed. That was not done which required a return trip. After we got our car back, we noticed a dried white residue all over the inside of the trunk. a A few weeks later, we noticed The tires had not been rotated, even though the receipt indicted they had been. Again, another trip to the dealership to rectify the issue. Ultimately Bill Dolan made things right, but it requires a total of three trips for things that should have been handled in one trip More