Volkswagen of Downtown Chicago - Service Center

Excellent Pick up and Drop off Service I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional a I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional and courteous! I have taken my vehicle to the dealership a few times for different services, and the Service staff has always been wonderful to work with. More

Polite, knowledgeable, Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Prov Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Provided LYFT to take med e home as service would take 24 hours to be completed and car road tested. More

Incredible Service We had an engine light come on. I called the service department. The next morning my car was picked up. They communicated in a timely manner. When the We had an engine light come on. I called the service department. The next morning my car was picked up. They communicated in a timely manner. When the problem wasn't fixed in the time they thought, they called immediately and were accommodating in providing a loaner vehicle. One of the days, the gentleman I was working with was off, but they didn't skip a beat. They had someone on his cases and communicating with me. Justin, who picked up and dropped my car was fantastic as well. This is the second time I have been to this dealer and plan on buying my next car here. They are amazing! More

I had an excellent experience getting my newly purchased VW serviced. The team there is fast, efficient, kind, and communicated with me every day my car was in the shop. I will be returning for all of my se VW serviced. The team there is fast, efficient, kind, and communicated with me every day my car was in the shop. I will be returning for all of my service needs! More

Friendly and efficient, couldn’t ask for better service and excellent waiting room accommodations. Maintenance accomplished within estimate. Apologize for calling Humberto Roberto. Confirms my hearing prob and excellent waiting room accommodations. Maintenance accomplished within estimate. Apologize for calling Humberto Roberto. Confirms my hearing problem 😀 More

Customer review of Downtown Chicago Volkswagen My vehicle was a little over the deadline for an oil change due to Covid restrictions and fears about bringing in the car. An appointment was made a My vehicle was a little over the deadline for an oil change due to Covid restrictions and fears about bringing in the car. An appointment was made a relatively short period with an 8 am appointment. All Salespersons and employees were wearing masks. and the work on the car began immediately. Herberto kept me informed and addressed me politely (calling me Ms. Evelyn). When I checked the cost of an Uber ride to my home $48.33, I gasped out and the Rep suggested I just wait to see the disposition of the car inspection. During my wait in the reception area, it was clean and quiet. Upon having to use the restroom it was also very clean ( as if I was the 1st lady to use it that Saturday morning). Herberto secured me a loaner car although the conversations I overheard seemed to make me feel there might not be enough cars or some problem. I was very relieved as Herberto was very patient as I located all needed papers for the loaner car. The service of my vehicle was completed two days earlier than the original estimated time which of course was fine. I would gladly recommend this dealership location as I came waay out of my area for this type of service. More

Volkswagen service experience Brought my Volkswagen in for servicing. I had an issue with a wrong part that was ordered. However, Herberto brought it to the Service Managers' atten Brought my Volkswagen in for servicing. I had an issue with a wrong part that was ordered. However, Herberto brought it to the Service Managers' attention and Bill reached out and rectified the situation. Great customer service! More

Service was fine. I was disappointed to pick up my car and see it had not been driven through the car wash. I thought that was standard VW service. and see it had not been driven through the car wash. I thought that was standard VW service. More

Didnt do much. these guys always say theybhave to REPLACE evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. More