Volkswagen of Downtown Chicago - Service Center

Awesome Service The experience was great, from Adam meeting me and explaining everything to, Herberto taking it to the finish and keeping me informed about timing, T The experience was great, from Adam meeting me and explaining everything to, Herberto taking it to the finish and keeping me informed about timing, Thanks More

great job MIguel did a great job ,great communication job was done in a timely manner, I will use this location for service moving forward thank you MIguel did a great job ,great communication job was done in a timely manner, I will use this location for service moving forward thank you More

Bill and Luis provided great service and kept me in the loop throughout the entire process with good communication. The car looks and drives as new following the service! loop throughout the entire process with good communication. The car looks and drives as new following the service! More

Having mud flaps and the tow mount license plate kit installed on my new 2020 VW GTI. Everything went well and the new flaps look great! installed on my new 2020 VW GTI. Everything went well and the new flaps look great! More

That place is a mess I have taken my cars to many different dealers but Downtown Chicago is really chaotic. Executed service was fine but place is not well organized and I have taken my cars to many different dealers but Downtown Chicago is really chaotic. Executed service was fine but place is not well organized and simple services like an oil change (10k milies service) take up to 3 hours. It's unacceptable. I will try another VW service center next time. More

great mechanical service. Car returned Dirty The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned unwashed and the inside left dirty. this had never occurred previously, More

Quick service I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always do all my sales and service at Volkswagen downtown. More

Great service! Very helpful pick up and drop off service for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. More

I always have a good experience when I bring my car in for service! Adam takes great care of us & is a very nice person!! for service! Adam takes great care of us & is a very nice person!! More

Transparent and quick help the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important w the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important was, that I got a rental car, because I had to pick up my daughter later that day. there was no discussio about that possibility and i was very grateful for that. the help was with full understanding of my situation. More