Volkswagen of Downtown Chicago - Service Center

Mike Z and Bill in the service department were excellent to work with when dealing with some frustrating car issues. They went above and beyond for our family and we would not hesitate to refer them (and th to work with when dealing with some frustrating car issues. They went above and beyond for our family and we would not hesitate to refer them (and this dealership!) to anyone looking to own a Volkswagen. More

Mike S was great. He's now my go to guy. Super easy to work with and made getting the vehicle repaired a very easy experience. work with and made getting the vehicle repaired a very easy experience. More

Very helpful/responsive in provide update/ETAs of cars! we have to send in cars for service alot and they are always very helpful and quick! we have to send in cars for service alot and they are always very helpful and quick! More

I was told 1 price before service but paid extra amount after service $20 to be exact. It was like I was charged that amount for being informed that my wheel was not replaceable. after service $20 to be exact. It was like I was charged that amount for being informed that my wheel was not replaceable. More

100% satisfaction - so efficient. Mike and Sal were not only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! More

The service advisor was very accommodating and made the whole experience comforting. I left my credit card at home and Luis Tinoco arranged for a Lyft service to take me back home! Even though I wasn't p whole experience comforting. I left my credit card at home and Luis Tinoco arranged for a Lyft service to take me back home! Even though I wasn't prepared for the cost of the service visit, he took the 'sting' out of my charge. More

Adam has always given us 5 star service. He's the best. He always looks out for our best interest, and provides timely service every time. He always looks out for our best interest, and provides timely service every time. More

This was my first time here at Volkswagen of Downtown Chicago.. It was the best experience and what was so appreciated was all the detail that Volkswagen took to look at everything about my car. Chicago.. It was the best experience and what was so appreciated was all the detail that Volkswagen took to look at everything about my car. More

Had a rocky experience the last time i went, Luis went above and beyond to correct the situation, even coming to pick up and deliver the vehicle to make things easier on me. Thanks so much for this. above and beyond to correct the situation, even coming to pick up and deliver the vehicle to make things easier on me. Thanks so much for this. More

This was my first time here at Volkswagen of Downtown Chicago.. It was the best experience, Mike Szafraniec was the best... very comforting, and what was so appreciated was all the detail that Volkswagen Chicago.. It was the best experience, Mike Szafraniec was the best... very comforting, and what was so appreciated was all the detail that Volkswagen took to look at everything about my car... I will most definitely be back in the future for general check up for both of my vehicles... and again.. Thank you so much... More