Volkswagen of Downtown Chicago - Service Center

They took care me right away. From the moment they picked up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. More

Great customer service!!!!!!! They attended to every issue that I had! I highly recommend this location!!!! Also very clean location! Thank you for being that way!!! issue that I had! I highly recommend this location!!!! Also very clean location! Thank you for being that way!!! More

Very fast and helpful. Minor, but necessary issue was resolved quickly by friendly service person. Excellent result and service. Very reliable and trained service people. resolved quickly by friendly service person. Excellent result and service. Very reliable and trained service people. More

Mike was genuine and great in conversation elaborating on what was done and needed. I would most definitely do more business with him in the future. what was done and needed. I would most definitely do more business with him in the future. More

Fantastic service, squeezed me in and gave me a Lyft ride home! Very thorough and professional. Identified, worked w factory on issue that other dealership ignored. Car wash was also much appreciated. Highly home! Very thorough and professional. Identified, worked w factory on issue that other dealership ignored. Car wash was also much appreciated. Highly recommend. More

My service representative; Adam Khamsot, is great! He is very respectful and knowledgeable. Having Uber transportation makes it easier to have service and continue with your daily chores. very respectful and knowledgeable. Having Uber transportation makes it easier to have service and continue with your daily chores. More

I have been taking my CC here for service for years. Always great service and Adam my service advisor keeps me updated on every step. Would not take my VW any where else. Always great service and Adam my service advisor keeps me updated on every step. Would not take my VW any where else. More

Only thing I would change is the opportunity to get a loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied More

I am a very senior citizen with a pretty much trouble free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake More

Heberto Delgado provided excellent service! I was even informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. More