Volkswagen of Downtown Chicago - Service Center

This time my experience was entirely satisfactory. This was a remarkable change from my last encounter, which was awful! I’ve had all service work done here. This is where I purchased the car. After my ex was a remarkable change from my last encounter, which was awful! I’ve had all service work done here. This is where I purchased the car. After my experience with Michael Zafiriou, I was totally prepared to never visit this dealership again! More

Quick and Painless My check engine light was on so I came into the VW service department expecting the worst. I was greeted by Miguel Meza who was very friendly and too My check engine light was on so I came into the VW service department expecting the worst. I was greeted by Miguel Meza who was very friendly and took care of me. Turned out the problem was just a hose that needed to be reattached. No parts even needed! I appreciate the honesty as I have been "had" before with car repairs. I decided to get an oil change/70,000 mile tuneup package. I was happy with my experience here as I am always hesitant to take my car to an actual dealership for service. Everyone was very courteous and helpful, and I appreicated the complimentary Lyft ride home after I dropped off my car. More

Great and fast service! They helped us quickly understand our issue and fixed it quickly. Always a pleasure coming to Volkswagen of Chicago for service our issue and fixed it quickly. Always a pleasure coming to Volkswagen of Chicago for service More

Generally professional experience with room for improvement But my latest experience could have been better. Here's how: 1. I tried twice to contact the department through their online messaging portals to r But my latest experience could have been better. Here's how: 1. I tried twice to contact the department through their online messaging portals to request an appointment. First I tried Facebook Messenger, where the dealership has been highly responsive in the past. They use an integration with Edmunds.com on that platform, and an agent took my information in a chat and told me the dealership would be in touch. They weren't. Then I tried the contact form on the dealership's website. Same thing. No reply, ever. 2. I ultimately called and spoke with an agent who took the same information and set up an appointment for me. When the agent told me to go into the small, windowless office in the service department to drop off my vehicle, I asked what protocols or precautions the dealership was taking to allow for social distancing. She sounded confused, like I'd just asked if a clown would be on site giving out cotton candy. She told me there wasn't one, but that she would add it to my appointment notes that I preferred contactless drop-off. No one seemed to ever see these notes. 3. The 60,000 mile inspection costs more than $700 for a 2011 Jetta TDI 2.0. I compared each item in the inspection with the owner's manual and decided to shop around for future reference only after authorizing this work. (It had been so difficult to set up the appointment that I didn't want to wait, and besides, I needed another repair done simultaneously that's covered by my warranty.) I called two service centers. One offered to do the same work for $350, and another said they'd do it for free with an oil change. I doubt the free inspection included the replacement materials this dealership provides, but still. Wow. That's a big gap. 4. I have to give credit and thanks where it's due, though: VW of Downtown Chicago is offering free pick-up and delivery in light of Covid-19, which I only learned from a pop-up on their website days after my service began. Knowing this sooner would saved me a great deal of unnecessary coordination (and why didn't that agent who set up my appointment know about this?), but I do appreciate the service. VWDT Chicago delivered my vehicle only 45 minutes late after the repairs were finished. Not bad, I guess. P.S. Shoutout to Adam Khamsot, who delivers some of the best customer service I've ever received anywhere. I didn't have the pleasure of working with him this time, but he's always been great in the past. Ask for him by name if you bring your car here. More

Absolutely the best service experience ever. Bill Dolan the Service Director deserves 10 stars. Honest, efficient and prompt. They provided me with a loaner and fixed things I didn't even know were broken the Service Director deserves 10 stars. Honest, efficient and prompt. They provided me with a loaner and fixed things I didn't even know were broken. I have owned Volkswagen's for 21 years and have serviced my cars at other dealerships with great service but the above and beyond service I received here has assured me I do not need to go anywhere else. Thank you Bill and your team for the A+ service you provided me. You have earned a loyal customer forever. More

Excellent Service always there to help and available at your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly recommend bringing your car here. your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly recommend bringing your car here. More

Very accommodating and knowlegable. This dealer has really improved their customer focus, and improved their approach to the customer experience. By far, one of my best service visits I This dealer has really improved their customer focus, and improved their approach to the customer experience. By far, one of my best service visits I have ever experienced. Highly recommend this service shop! More

Good service all the time , very welcoming . Get attended right away , no wait always do a great job always looking after they’re costumers great place right away , no wait always do a great job always looking after they’re costumers great place More

Quick Service was quick and done when promised. Luis was great to work with and very efficient. I did not buy my Atlas from this dealership but will conti Service was quick and done when promised. Luis was great to work with and very efficient. I did not buy my Atlas from this dealership but will continue to get it serviced here. More

easy and seamless It was easy and seamless - they addressed all my needs very efficiently. Herberto is awesome at his job of getting me in and out of the service depart It was easy and seamless - they addressed all my needs very efficiently. Herberto is awesome at his job of getting me in and out of the service department! More