Volkswagen of Downtown Chicago - Service Center

I dealt with Gerardo--very professional, very friendly. I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." More

Service was great and Herberto was a huge help. He made the process easy and efficient. I would recommend him and downtown Volkswagen to others. the process easy and efficient. I would recommend him and downtown Volkswagen to others. More

Had a great first time experience here. They were up front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never fe front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never felt uncomfortable. Super fast service as well and super friendly service from Herberto. Also had a follow up part order and pickup that went super smoothly. Very much recommended and will be returning for my new to me car's future needs. More

good and friendly service! I had some issues with my car but I had a warranty so my guy Luis took care of it very well! friendly kind and fast service! I like it! I had some issues with my car but I had a warranty so my guy Luis took care of it very well! friendly kind and fast service! I like it! More

I was very pleased with the repair service I received for the 2014 Passat. The service representative and management made every effort to fix the problems I had with the car. for the 2014 Passat. The service representative and management made every effort to fix the problems I had with the car. More

I have been getting my car serviced in VW downtown Chicago over a year and the service dept.. as always been excellent before and after the pandemic. Chicago over a year and the service dept.. as always been excellent before and after the pandemic. More

3rd Service in 2 Months 3rd Service in 2 Months. Most recent service on horn after general service in June, and additional service on steering column. Immediately after ser 3rd Service in 2 Months. Most recent service on horn after general service in June, and additional service on steering column. Immediately after service on steering column horn did not work. Was told this was unrelated to steering column work. I find it amazing that both horn units went out on their own, not just one unit, immediately after service on steering column. This has diminished my high regard for this service center. More

I’ve had a lot of bad experiences at dealerships. Being told I need work done that I didn’t, having to wait a very long time with no communication about what’s happening, and even having work done on my ve told I need work done that I didn’t, having to wait a very long time with no communication about what’s happening, and even having work done on my vehicle that I did not approve. This place have given me the service and advice that I trust. As long as I have a VW, this will be my go to place. More

Relaxing! My visit was very informative. Mr. Tinoco was professional, and he made sure my questions were answered. He was friendly and attentive to my concerns. My visit was very informative. Mr. Tinoco was professional, and he made sure my questions were answered. He was friendly and attentive to my concerns. More

Excellent service! The work was fast and the waiting room was clean. They met me and were also flexible when I needed to push the appointment back an hour. room was clean. They met me and were also flexible when I needed to push the appointment back an hour. More