Volkswagen of Downtown Chicago - Service Center

They are all very pleasant and professional at this location. I always feel treated right. Great customer service. And the fact that they are in my neighborhood makes it the more convenient for me. Tha location. I always feel treated right. Great customer service. And the fact that they are in my neighborhood makes it the more convenient for me. Thank you! More

Great customer service! A few hiccups along the way with repairs but they always ha does it professionally and covered my transportation costs. Super helpful! repairs but they always ha does it professionally and covered my transportation costs. Super helpful! More

Service team were extremely helpful and always kept me informed of the progress to my car service. Plus they picked up and delivered my car. Excellent service!!! informed of the progress to my car service. Plus they picked up and delivered my car. Excellent service!!! More

Miguel is a great service advisor. He was very helpful and knowledgeable. Helped me prioritize some needed repairs and able to get me in and out in the same day. and knowledgeable. Helped me prioritize some needed repairs and able to get me in and out in the same day. More

Adam is the best service advisor on their team! I wouldn't ever switch to another advisor, he always gets me in and out, the best wouldn't ever switch to another advisor, he always gets me in and out, the best More

The entire team was great to work with. Everyone was professional and covid safe. I know most the dealing with a car being away. This team made it a breeze! Thanks again professional and covid safe. I know most the dealing with a car being away. This team made it a breeze! Thanks again More

We were able to get a very timely appointment, and the fuel filter install was done on time, and both Luis and Adam were a great team. Thanks fuel filter install was done on time, and both Luis and Adam were a great team. Thanks More

Great service. Associates are very courteous and knowledgeable. Extra perks with Uber and follow-through phone calls and texts. I wouldn't go anywhere else! knowledgeable. Extra perks with Uber and follow-through phone calls and texts. I wouldn't go anywhere else! More

Great customer service. Great team to deal with. Vehicle is always in great hands when I bring vehicle for service. Keep up the great work. is always in great hands when I bring vehicle for service. Keep up the great work. More

Great service as always, Beto always bring the best experience ever, work wise as done right at the first time, at the moment of pick up easy & clean. experience ever, work wise as done right at the first time, at the moment of pick up easy & clean. More