Volkswagen of Downtown Chicago - Service Center

The service was amazing. Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that wou Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that would benefit me and my car. I would definitely recommend this location to anyone who’s undecided. More

Terrible customer service Bought the car at the same dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help More

I needed keys programmed for my beetle and they were very prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the s prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the senior service manager. I will not hesitate to go back for additional services. More

Great service very and the team was very Patient working with me.. overall great experience with me.. overall great experience More

Eric was so wonderful. He needs a big fat raise. Thank you to everyone hooray! He needs a big fat raise. Thank you to everyone hooray! More

Dealership gave me a vehicle that had several issues. Only had the vehicle for two weeks had several issues with vehicle. Went to test drive vehicle seen that the tire needed air they put air in the tire Only had the vehicle for two weeks had several issues with vehicle. Went to test drive vehicle seen that the tire needed air they put air in the tire. Two days later needed more air, I put air in the tire, tire had a nail in it. Dealership patched the tire up, air went out again go to tire shop, they said the nail was in a place that should’nt been patched up but replaced. Asked dealership to accommodate me with a new tire being that when I test drove the car it already said it was a issue with the tire, they didn’t accommodate me just for me to be stranded on the side of the road because of my tire. Now I’m riding on a donut in my brand new truck. Air wasn’t working spent two days at the dealership to fix the air mind you I was on vacation, spent several days bringing vehicle back due to several issues. That was a horrible vacation I should be excited about my new vehicle but I’m not, now the headlight not working just a disaster More

The renovation turned out wonderful and the space is comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda for service is a nice touch. More

Fred (service manager) resolved my issue and gave me excellent client treatment. I encountered some issues but Fred stepped in and nipped it right away. Excellent manager and deliver great results excellent client treatment. I encountered some issues but Fred stepped in and nipped it right away. Excellent manager and deliver great results More

Excellent service for my van. I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the roa I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the road!!! More

Poor time management and customer service. I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in t I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in the middle of the week and there was only two cars in front of me. Most importantly they want to charge nearly double for an oil change compared to other local VW dealers. More