Volkswagen of Downtown Chicago - Service Center

He did not contact me until 3 hours about the service was not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text was around 6:00 pm I am very unsatisfied with this service More

Just one week after I purchased my new car, I had a check engine light...pretty frustrating. But Mike took care of me with great customer service, got me where I needed to go, and kept me updated about the i engine light...pretty frustrating. But Mike took care of me with great customer service, got me where I needed to go, and kept me updated about the issue. Mike definitely made the experience less stressful! More

While I don't know who Kelia is, the experience we had with Jonathan was pretty good. Quick and accurate with Jonathan was pretty good. Quick and accurate More

Auzianna was very knowledgeable and helpful. I'm going to take my car there every time for as long as she works there. I've gotten the run around from other people. I'm going to take my car there every time for as long as she works there. I've gotten the run around from other people. More

Always excellent customer service. Mike goes above and beyond. Always professional and proficient. Very knowledgeable Mike goes above and beyond. Always professional and proficient. Very knowledgeable More

Professional prompt service. Mike is awesome, very satisfied with his work and the new dealer building is very nice. Mike is awesome, very satisfied with his work and the new dealer building is very nice. More

Excellent experience. Mike S was extremely professional. Will be returning for future maintenance work. Thank you. Mike S was extremely professional. Will be returning for future maintenance work. Thank you. More

They told me that I needed a new cylinder head. I went to two other repair shops that told me there was nothing wrong with my car. VW almost cost me a lot of money. I went to two other repair shops that told me there was nothing wrong with my car. VW almost cost me a lot of money. More

My experiences with this particular location has gone down since my original purchase in January of '23. My last two advisors have treated me with such disregard that I will not return to them/the deal down since my original purchase in January of '23. My last two advisors have treated me with such disregard that I will not return to them/the dealership for future service. My advisor during my last two experiences has been short with me and has lacked the ability/ desire to talk me through the the steps required to get me and my vehicle back into a good position. I have made it clear several times that this is my first independently owned vehicle and that I need clarity on different areas along the way. Each service/ visit is likely a first time situation for me. I feel little, and like I am not important. I feel like a sale, a number. Not a face, an investment (which is exactly what this is.) More

Matt has been amazing in his customer service and in resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to give me the best results and the best customer care. He ensure that my brand-new car was serviced correctly. He also, curated trust and respect with me. He cares for the safety and security of EVERY customer. His customer service and care was top-notch!! Thank you so much, Matt, I would definitely recommend you and Mike Szafraniec (Service Maintenance Team). More