Volkswagen of Downtown Chicago - Service Center

Wait almost 3 hours just for them to check my tire light & turns out all they did was reset the dash or whatever. Then an oil change was almost $180 until they applied a discount. & turns out all they did was reset the dash or whatever. Then an oil change was almost $180 until they applied a discount. More

Fast and efficient service. Luis gave updates in a timely manner and was very helpful. Luis gave updates in a timely manner and was very helpful. More

I’m glad I chose this dealership to do businesses, they are very professional, courteous, and very welcoming, they also was very informational with any questions that I had, they are getting me a trade in, are very professional, courteous, and very welcoming, they also was very informational with any questions that I had, they are getting me a trade in, and have a deal going on, I was very lucky to pick this dealership, and recommend anyone who’s looking for a vehicle or trade-in to go to this Location, you want regret it, you’ll thank me later 👍🏾 More

Luis is very helpful and great at his job. He has helped me a few times and I’m always happy. He has helped me a few times and I’m always happy. More

Nice facility. Nice people. Had a little trouble with a gone communicate though. Spent LOTS of time on hold. Nice people. Had a little trouble with a gone communicate though. Spent LOTS of time on hold. More

The best dealership and very good customer service. Very nice and outstanding employees. Very knowledgeable Very nice and outstanding employees. Very knowledgeable More

It was a wonderful experience working with the team members at the dealership. Thanks to everyone members at the dealership. Thanks to everyone More

This was a great experience! The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great. I like the new setup of the service area. More

Thanks Grant for the oil change, car wash and snacks! Plus, you even walked me to my car- such a nice touch. Plus, you even walked me to my car- such a nice touch. More

Parts and service were both helpful and efficient . Also offered same day service to complete tire exchange !! Also offered same day service to complete tire exchange !! More