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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,538 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,538 Reviews of Volkswagen of Downtown Chicago - Service Center
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February 15, 2021
John was very insightful and kind. He assisted me in answering all of my questions and concerns. I initially came there for auto service but with John’s help, I was able to purchase the car of my dream answering all of my questions and concerns. I initially came there for auto service but with John’s help, I was able to purchase the car of my dreams! Thank you John and VW Downtown Chicago! More
by NASHUBA.HUDSON
Verified Customer
February 12, 2021
Gerardo is wonderful. Great communication, explanation of what was happening and making sure he investigated any questions I had. I would absolutely return for additional service. what was happening and making sure he investigated any questions I had. I would absolutely return for additional service. More
by Chad
Employees Worked With
Gerardo Negrete
February 11, 2021
Great experience- everyone was extremely helpful, detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs More
by KORINNECOLLIER
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
February 10, 2021
Service is as expensive as you would expect from a dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, gu dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, guys! More
by Sam
February 10, 2021
Great service. In and out dropping off my car and picking it up. They even washed it for me. Will be happy to go back to for any issues that may arise. it up. They even washed it for me. Will be happy to go back to for any issues that may arise. More
by FABRE.ISAIAH
Employees Worked With
February 09, 2021
Very good thanks, but Mike the service manager needs to keep his mask on! Adam was great, very quick to respond to my concerns. So I highly recommend him! keep his mask on! Adam was great, very quick to respond to my concerns. So I highly recommend him! More
by QPLATT
Employees Worked With
Adam Khamsot
February 09, 2021
I’ve been going here for a couple years and have never had a bad experience. The service and work is great, but the greatest compliment is their transparency, honesty, and integrity. Very Rare these days! had a bad experience. The service and work is great, but the greatest compliment is their transparency, honesty, and integrity. Very Rare these days! More
by CALEBPIRTLE1604
Employees Worked With
Adam Khamsot
February 08, 2021
Was scheduled for a next day appointment. Car came back clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. More
by iwbauder
Employees Worked With
February 08, 2021
Very happy with the service dpt of this dealer. Clear explanations of what was to be performed in my car. Mike was also very friendly explanations of what was to be performed in my car. Mike was also very friendly More
by eumartinezb
Employees Worked With
February 05, 2021
I had a issue with a part(s) on my car and Cameron with the help of the Service Department inspect and service my car in such fine fashion! the help of the Service Department inspect and service my car in such fine fashion! More
by WILLIS.WEBSTER2019
