Volkswagen of Downtown Chicago - Service Center

Good patience to client, and helps client to relief from the frustration very well. They also deliver helictical explanation on the issues and perform very well on works. the frustration very well. They also deliver helictical explanation on the issues and perform very well on works. More

They provided great service, didn’t try to upsell more. More

Good service considering it in a busy congested area. Would recommend if your from the city and hate driving far dealing with traffic. Thank you Would recommend if your from the city and hate driving far dealing with traffic. Thank you More

They are professional, knowledgeable &kind. I appreciate They are professional, knowledgeable & kind. I appreciate their attention to my car. They are professional, knowledgeable & kind. I appreciate their attention to my car. More

The possible outcomes of my car was explained throughly, which made it easier to decide on the next step. which made it easier to decide on the next step. More

First and foremost the employees are always very welcoming. Gave me reassurance my car and I would be taken care of. welcoming. Gave me reassurance my car and I would be taken care of. More

I took my car to VW of downtown Chicago after another shop couldn't fix my issues. Scheduling was easy over the phone and the team was great once they had my car. Mike was very detailed in helping me to shop couldn't fix my issues. Scheduling was easy over the phone and the team was great once they had my car. Mike was very detailed in helping me to resolve my issues and clearly explained the resolutions and answered all my questions. More

Customer service in the service department is top-notch and I really appreciated the Lyft rides to and from my office to the dealership. Thanks! and I really appreciated the Lyft rides to and from my office to the dealership. Thanks! More

Volkswagen of Downtown Chicago location has mediocre customer service and works too slow to diagnose and fix issues. Every time I have to come in, I use a different service specialist and I have been di customer service and works too slow to diagnose and fix issues. Every time I have to come in, I use a different service specialist and I have been disappointed by each of them. I would not recommend this location to anyone and do not plan to go back. More

I had a great service experience, Mike answered all of my questions and got me out as fast as he could. I will definitely go back on my next appointment. questions and got me out as fast as he could. I will definitely go back on my next appointment. More