Volkswagen of Downtown Chicago - Service Center

Friendly people easy to work with. service was done in a timely matter service was good responded to all my questions eve if I went for a recall timely matter service was good responded to all my questions eve if I went for a recall More

Great customer service and follow up to ensure everything was done satisfactory. No pressure approach was greatly appreciated and flexibility with schedule was great. I‘ll recommend vw downtown to anyone was done satisfactory. No pressure approach was greatly appreciated and flexibility with schedule was great. I‘ll recommend vw downtown to anyone More

Appreciate the communication, and service especially during the pandemic. Your patience with getting things right, regardless of how long it took, is appreciated. Seamless! Thank you during the pandemic. Your patience with getting things right, regardless of how long it took, is appreciated. Seamless! Thank you More

I brought my 2015 Passat in for service. Adam did a great job going over the needed services while also explaining services that I would need in the future. I really appreciate transparency. Keep up t great job going over the needed services while also explaining services that I would need in the future. I really appreciate transparency. Keep up the good work. More

The service department at VW is always extremely knowledgeable, professional and friendly. They are also quick and take the time to explain everything and make sure to ask detailed questions about a knowledgeable, professional and friendly. They are also quick and take the time to explain everything and make sure to ask detailed questions about any concerns with my vehicle. More

Staff is professional and friendly. Service was quick and staff was accommodating. My appointment was in time. I would come back again. Thanks. Have a good day. staff was accommodating. My appointment was in time. I would come back again. Thanks. Have a good day. More

They do a good job and are right in downtown Chicago. Pricing is pretty competitive but always check their website for service deals. Service team is helpful recommending service that needs to happen ver Pricing is pretty competitive but always check their website for service deals. Service team is helpful recommending service that needs to happen versus what can wait until next time. More

Was a great experience. Cannot recommend enough. From booking appointment to receiving my car back everything was smooth and easy. Thanks Mike for the great service and experience! booking appointment to receiving my car back everything was smooth and easy. Thanks Mike for the great service and experience! More

Miguel Meza was very helpful and personable- thanks for being organized and getting everything finished on time! He explained everything to the best of his ability. being organized and getting everything finished on time! He explained everything to the best of his ability. More

Going to the shop for car repairs after getting the dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of m dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of my VW Golf. I was helped by MICHAEL SZAFRANIEC, who was the consummate professional. I would certainly return here for future service appointments. Thank you to Mike and the rest of the team! More