Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,669 Reviews
Call Service Center (312) 614-0196

1,669 Reviews of Volkswagen of Downtown Chicago - Service Center

Sort by
July 06, 2021

Great service team, great service! Luis took care of all the questions we had coming in and the car came back looking and driving great (always love the exterior wash!). More

by JennyVWdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Gerardo Negrete
Report | Print
Jul 06, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Jenny, for the kind words for Luis and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 06, 2021

Excellent in every way. Thanks especially to the service manager. You can’t beat free pick up and return from my private home.. Thank you again. More

by mkbice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Jul 06, 2021 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 06, 2021

Outstanding service and quality customer service as well much appreciated. I would definitely recommend to a friend. Miguel made my experience awesome all things considered! More

by JOHNPEEBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Jul 06, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

July 06, 2021

Luis Tinoco was professional and kept me informed. My car was repaired the same day and I received a ride home and returned by Lyft. More

by WINDYINCHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

July 03, 2021

Great experience. My car trouble was diagnosed quickly and completed on time. Was kept in the loop regarding the delay and was not kept waiting too long. More

by Ranjana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 01, 2021

I appreciated the valet service for pick up and drop off of my car for recall service. More

by KLG
Recommend Dealer
Yes
Employees Worked With
Jaymi Garcia 5 stars, Bill Dolan
Report | Print
Jul 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 30, 2021

IT WAS VERY BUSY AND RAN SMOOTHLY BUT THE LYFT WAS TROUBLESOME More

by CLASSYTOUCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
Report | Print
Jun 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We will share your comments with our team and look forward to serving you again soon!

June 30, 2021

Quick, helpful and they did great work. Highly recommend their service department. More

by KEVINWILLI
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jul 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great service experience!

June 30, 2021

Even though I didn't have an appointment they fixed my car without a long wait time. More

by theresa.hutchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jul 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Theresa, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

June 30, 2021

Adam K. is the only reason I keep coming back to DTVW for service. Excellent service experience, provides the best available service options, communicates well, and completes to work ahead of estimated tim More

by RAPHVFERRER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Davilla also ROCKS!, Adam Khamsot
Report | Print
Jun 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Adam here at Volkswagen of Downtown Chicago.

1
...
87
88
89
...
167