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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,539 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,539 Reviews of Volkswagen of Downtown Chicago - Service Center
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Verified Customer
March 17, 2021
This dealership continues to give excellent service. They provided a Lyft to my destination. I was notified by text message when my car was ready, given the opportunity to pay the same way. Adam Khamsot is a provided a Lyft to my destination. I was notified by text message when my car was ready, given the opportunity to pay the same way. Adam Khamsot is an outstanding service advisor! More
by Lennymc2
Employees Worked With
Adam Khamsot
March 17, 2021
Despite the flaws in the car that made it impossible for them to complete their job of attaching the two hitch (2021 model error), the service was great and they were very fast and nice about it all. them to complete their job of attaching the two hitch (2021 model error), the service was great and they were very fast and nice about it all. More
by vincent.j.velasquez
Employees Worked With
Other Employees :
Rich Marsili, Bill Dolan, Adam Khamsot, Miguel Meza, Tracy Wilson, Gerardo Negrete
March 17, 2021
Very pleased with all the service staff. I have worked with primarily Luis, but Adam and Miguel have also been helpful They have all given me great service. with primarily Luis, but Adam and Miguel have also been helpful They have all given me great service. More
by SAMEVANS740
March 17, 2021
Phenomenal customer service and support! I will be returning for more work if needed in the near future for sure. Luis and team did a great job! returning for more work if needed in the near future for sure. Luis and team did a great job! More
by mvbodman
Employees Worked With
March 16, 2021
I had a good experience seeing that it was my first visit to the service department at that location. I'm sure I'll be returning in the future. to the service department at that location. I'm sure I'll be returning in the future. More
by SANETTAHISTER
Employees Worked With
March 16, 2021
Gerardo was nice, but my brand new VW still makes the unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. More
by forbes2000
Employees Worked With
Gerardo Negrete
March 12, 2021
Service was fine, pretty long wait for an oil change but the number of reminder texts, calls, emails, alerts, etc is absurd. Definitely takes away from what was otherwise a generally positive experience. the number of reminder texts, calls, emails, alerts, etc is absurd. Definitely takes away from what was otherwise a generally positive experience. More
by Please don't contact me
Employees Worked With
Gerardo Negrete
March 10, 2021
Miguel was great! Picked my car up, so professional. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. More
by KNOWLAND1016
Employees Worked With
Miguel Meza
March 08, 2021
everything from first contact, pick up and delivery was fine courteous service , kept me informed on progress and what service had to be completed. excellent. fine courteous service , kept me informed on progress and what service had to be completed. excellent. More
by GLENNRODE
Employees Worked With
