Volkswagen of Downtown Chicago - Service Center

Great service. Adam was great and I was overall satisfied like always. Will always come back here for any of my VOLKSWAGEN needs for sure. like always. Will always come back here for any of my VOLKSWAGEN needs for sure. More

Gerardo was great, I'll take my car to him for all future services. Car wash is free but far from good, was not in line with the overall great service. services. Car wash is free but far from good, was not in line with the overall great service. More

Very professional and prompt. Car pickup and return from residence was so easy. Luis did a great job explaining everything to me. I will definitely bring my car back for service next time I need it. residence was so easy. Luis did a great job explaining everything to me. I will definitely bring my car back for service next time I need it. More

I had a great experience! Adam was very efficient, getting me in and out and making sure that I was satisfied with my services overall! getting me in and out and making sure that I was satisfied with my services overall! More

Very happy and pleased. most of all with the service provided. once again thank you. by the way Miguel is very knowledgeable with real professional customer service. Thank you Miguel. provided. once again thank you. by the way Miguel is very knowledgeable with real professional customer service. Thank you Miguel. More

Adam is the best advisor there is. Go see and him for drop off and you will not be disappointed. It is always a pleasure! drop off and you will not be disappointed. It is always a pleasure! More

Truly exceptional service! My first time visiting this garage. Processing was super efficient, great communication and updates. Primary reason was for repairs due to a recall but the team team took the ti garage. Processing was super efficient, great communication and updates. Primary reason was for repairs due to a recall but the team team took the time to do a full inspection. Got updates by text and email. Mike took the time to go over in detail the report he emailed. Great explanations, not pushy and very appreciated. Very professional. Left my car in the morning, got a courtesy Lyft ride home, and got my car back on time and with a complimentary car wash - nice touch! Would definitely recommend and will be back based on my first experience. More

Very pleased with service and treatment from the person who was there from start to finish . Very professional and caring individual . His conduct alone was enough to make his location my go to place for s who was there from start to finish . Very professional and caring individual . His conduct alone was enough to make his location my go to place for service. More

Great Service! Gerardo was very helpful and explained in details on what happened to my vehicle. They also provided me with a car wash which I greatly appreciated! details on what happened to my vehicle. They also provided me with a car wash which I greatly appreciated! More

Great communication from the service department. I appreciated the quick and honest response I received about my car. I was able to go the same day for drop off and pick up. appreciated the quick and honest response I received about my car. I was able to go the same day for drop off and pick up. More