Volkswagen of Downtown Chicago - Service Center

You are liars. My car has not been repaired for two months. I will never go back to buy a car, all the people I know, I won’t let them go to your store months. I will never go back to buy a car, all the people I know, I won’t let them go to your store More

Bertolino was very helpful and responsive. When needed some help he called on Bill who was also responsive. Would recommend to my friends. Thank you some help he called on Bill who was also responsive. Would recommend to my friends. Thank you More

All great workers everyone seem to love their job and know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars More

Appreciated the service by Herberto. Trust and confidence are important in any business dealings and that's how I feel about the service from Herberto, confidence are important in any business dealings and that's how I feel about the service from Herberto, More

Everything was done very well. My car was ready sooner then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. More

The service department here is easily the best I've ever experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowi experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowing they were going to resolve my issue. Everyone I interacted with was wonderful, but specifically Miguel Meza. He kept me informed through the entire process, and his customer service skills are top-notch. Thank you! More

Miguel (my service rep) was very helpful, honest, and patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. More

Thank you Adam Khamsot for all your help, My VW will be coming for service always only to the dealer after finding out, that taking my car to Jiffy Lupe. They messed up my car, I will never take my car to coming for service always only to the dealer after finding out, that taking my car to Jiffy Lupe. They messed up my car, I will never take my car to Jiffy Lupe again. Great Loaner!!! :) More

Angie was very easy to work with and my wife was able to get the car that she wanted. The process/pricing made trip to Chicago worth it. get the car that she wanted. The process/pricing made trip to Chicago worth it. More

Very timely and painless process. Gerardo was great about communicating and setting expectations. Car was delivered clean and quickly. I appreciate the thorough service. Thanks! communicating and setting expectations. Car was delivered clean and quickly. I appreciate the thorough service. Thanks! More