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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,456 Reviews

1,456 Reviews of Volkswagen of Downtown Chicago - Service Center

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December 02, 2020

Luis was great to work with while my car was being serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. More

by SCOTT.SCOTTCAMPBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
Dec 02, 2020 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

December 02, 2020

Knowledgeable staff! They are transparent about any charges and timing for when the work will be done. They take care of you promptly as soon as you come in the door! More

by MJGUIRADOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Dec 03, 2020 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

November 24, 2020

Go see my boy Adam, he's the MVP VIP whenever you need anything handled. He's so quick and efficient. You won't be disappointed More

by Imarchan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Nov 25, 2020 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 18, 2020

The dealership is great. Why else would I go there? Everyone I encountered was pleasant, professional and willing to take time to explain things for me. My car needed a fair bit of work, but I can't More

by PENELOPEBLAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Volkswagen of Downtown Chicago responded

Penelope, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 16, 2020

Gerardo provided terrific explanations. Courtesy valet service was an appreciated convenience. I would have preferred more heads-up on the expected turn-around time. As it was, I didn't have anythi More

by Bedford
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete
Nov 16, 2020 -

Volkswagen of Downtown Chicago responded

It's great to hear that Gerardo was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

November 14, 2020

Very good service ask for Adam he’s really professional, he knows what he’s doing. Costumer service good it’s not cheap but good work. More

by BILLY.HDZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Nov 16, 2020 -

Volkswagen of Downtown Chicago responded

Billy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

November 13, 2020

Gerardo was fantastic. He walked me through my options and figured out the issue with my wheel and tire. Friendly service! Will definitely be bringing my car back next time I need work done More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo Negrete
Nov 16, 2020 -

Volkswagen of Downtown Chicago responded

Mike, We appreciate your business, Gerardo and our team look forward to serving you again soon!

November 12, 2020

They're very reliable and transparent with information, letting me know recommendations, any problems the technician encountered, and items that maybe aren't necessary now but should be considered in the f More

by alice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Volkswagen of Downtown Chicago responded

Alice, Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Herberto was able to help, and we hope to see you again!

November 09, 2020

I trust VW of Downtown Chicago with all kinds of service my passat needs. I have worked with Herberto, Adam, and Miguel, and all of them are perfect. They let me know exactly what the car needs in what orde More

by sooji_kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
Nov 09, 2020 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

November 09, 2020

I felt very welcomed and valued by Volkswagen of Downton Chicago. They were very informative and catered to my needs. They were understanding of my budget and were open and honest communicators. I felt I co More

by SARAJANEOX92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business, Sara, and hope to see you again soon!

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