Volkswagen of Downtown Chicago - Service Center

Very fast and helpful. Minor, but necessary issue was resolved quickly by friendly service person. Excellent result and service. Very reliable and trained service people. resolved quickly by friendly service person. Excellent result and service. Very reliable and trained service people. More

Mike was genuine and great in conversation elaborating on what was done and needed. I would most definitely do more business with him in the future. what was done and needed. I would most definitely do more business with him in the future. More

Fantastic service, squeezed me in and gave me a Lyft ride home! Very thorough and professional. Identified, worked w factory on issue that other dealership ignored. Car wash was also much appreciated. Highly home! Very thorough and professional. Identified, worked w factory on issue that other dealership ignored. Car wash was also much appreciated. Highly recommend. More

My service representative; Adam Khamsot, is great! He is very respectful and knowledgeable. Having Uber transportation makes it easier to have service and continue with your daily chores. very respectful and knowledgeable. Having Uber transportation makes it easier to have service and continue with your daily chores. More

I have been taking my CC here for service for years. Always great service and Adam my service advisor keeps me updated on every step. Would not take my VW any where else. Always great service and Adam my service advisor keeps me updated on every step. Would not take my VW any where else. More

I am a very senior citizen with a pretty much trouble free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake More

Only thing I would change is the opportunity to get a loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied More

The service appointment was easy to schedule Quick check The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was great More

Heberto Delgado provided excellent service! I was even informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. More

your rep, Adam is always on point and truly helpful. I have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, apprec have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, appreciate always the car wash... More