Volkswagen of Downtown Chicago - Service Center

Luis was very friendly and answered all my questions! He explained what was happening to my car and was very specific with the next steps. explained what was happening to my car and was very specific with the next steps. More

Those guys are always very helpful. They always give me discount. For my last service: oil change/rotors and break pads, I got free windshield wiper. discount. For my last service: oil change/rotors and break pads, I got free windshield wiper. More

Very professional and friendly stuff Excellent service , Very professional and friendly stuff Excellent service , I'm very happy with this dealer after service car is always like new Adam Khamsot is ve Very professional and friendly stuff Excellent service , I'm very happy with this dealer after service car is always like new Adam Khamsot is very professional and helpful I Recommended this dealer for everyone Thank you so much! More

Mikes was a pleasure to deal with in the service department. He didn't make me feel overly pressured to get extra services done, as I often encounter at other dealerships. department. He didn't make me feel overly pressured to get extra services done, as I often encounter at other dealerships. More

Miguel was professional. He answered all questions asked. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. More

I have worked with Adam a number of times. He is always courteous, quick to return calls, and thorough and patient when answering my many questions. Also, I am a lifetime VW owner and have serviced my car courteous, quick to return calls, and thorough and patient when answering my many questions. Also, I am a lifetime VW owner and have serviced my cars exclusively at this dealership (and its predecessors) for service ever since I moved to Chicago. By following their service advice, my first VW lasted 20 years. I "retired" my second one this summer after 23 years, and it was still running well. I hope that, with the help of VW of Downtown Chicago, my third VW will also enjoy such a long life. More

Great service. Very quick and responsive service. Service advisor gave very detailed information on what was recommended and done to vehicle. I would recommend location. advisor gave very detailed information on what was recommended and done to vehicle. I would recommend location. More

Excellent service, friendly salespeople, and an all around good experience. They seem to go the extra mile for their customers. I was only there for a quick service and was treated very well. around good experience. They seem to go the extra mile for their customers. I was only there for a quick service and was treated very well. More

Great customer service!!!!!!! They attended to every issue that I had! I highly recommend this location!!!! Also very clean location! Thank you for being that way!!! issue that I had! I highly recommend this location!!!! Also very clean location! Thank you for being that way!!! More

They took care me right away. From the moment they picked up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. More