Volkswagen of Downtown Chicago - Service Center

It took multiple trips to have our service completed. One if things we asked to have looked at were during our first visit. Ultimately things were resolved after a total of 3 visits. One if things we asked to have looked at were during our first visit. Ultimately things were resolved after a total of 3 visits. More

Very respectful of my time and very thorough Check of my car! The only area I would comment negatively is one woman in service who had her mask under her nose!! car! The only area I would comment negatively is one woman in service who had her mask under her nose!! More

Miguel was great. Easy communication and great service. I love that they have a pick up & drop off service and offer shuttle ride if needed. They made a bad car situation so much better. love that they have a pick up & drop off service and offer shuttle ride if needed. They made a bad car situation so much better. More

Mike Z and Bill in the service department were excellent to work with when dealing with some frustrating car issues. They went above and beyond for our family and we would not hesitate to refer them (and th to work with when dealing with some frustrating car issues. They went above and beyond for our family and we would not hesitate to refer them (and this dealership!) to anyone looking to own a Volkswagen. More

Mike S was great. He's now my go to guy. Super easy to work with and made getting the vehicle repaired a very easy experience. work with and made getting the vehicle repaired a very easy experience. More

100% satisfaction - so efficient. Mike and Sal were not only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! More

I was told 1 price before service but paid extra amount after service $20 to be exact. It was like I was charged that amount for being informed that my wheel was not replaceable. after service $20 to be exact. It was like I was charged that amount for being informed that my wheel was not replaceable. More

Very helpful/responsive in provide update/ETAs of cars! we have to send in cars for service alot and they are always very helpful and quick! we have to send in cars for service alot and they are always very helpful and quick! More

The service advisor was very accommodating and made the whole experience comforting. I left my credit card at home and Luis Tinoco arranged for a Lyft service to take me back home! Even though I wasn't p whole experience comforting. I left my credit card at home and Luis Tinoco arranged for a Lyft service to take me back home! Even though I wasn't prepared for the cost of the service visit, he took the 'sting' out of my charge. More

Adam has always given us 5 star service. He's the best. He always looks out for our best interest, and provides timely service every time. He always looks out for our best interest, and provides timely service every time. More