Volkswagen of Downtown Chicago - Service Center

Thanks for the efficient and courteous service!! Adam was great! He went over everything with me very clearly and I will definitely be back for future services. was great! He went over everything with me very clearly and I will definitely be back for future services. More

Good experience. Highly recommend. They took good care of me and didn’t try to take advantage. Grade as service. And they even washed the car. Lol me and didn’t try to take advantage. Grade as service. And they even washed the car. Lol More

Volkswagen of Downtown Chicago once again met its gold standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost efficiency on every level. Thank you VW. More

I was pleased with how polite, professional and timely my rep was with customer service. Being early in the morning, working with so many demanding customers, he did a great job managing everyone’s needs! rep was with customer service. Being early in the morning, working with so many demanding customers, he did a great job managing everyone’s needs! More

The professionalism and commitment to fixing my vehicle properly and getting me back on the road safely was stellar. The team clearly takes pride in their work and their relationships with customers. I wil properly and getting me back on the road safely was stellar. The team clearly takes pride in their work and their relationships with customers. I will continue doing business here and recommend the establishment to all VW owners. More

Good service. Nice and helpful and a good location. Luis was nice and professional. Good services and will definitely come back to this location. N was nice and professional. Good services and will definitely come back to this location. N More

other than poor cell coverage in the waiting room, the staff are always so helpful. Seating area could use more seats for customers. Thanks you. staff are always so helpful. Seating area could use more seats for customers. Thanks you. More

I took my car in to fix the sway bars. Adam met me inside the door and checked me in. He arranged a Lyft ride for me and I went to work. I got a text message when my car was repaired. It was washed and waiti the door and checked me in. He arranged a Lyft ride for me and I went to work. I got a text message when my car was repaired. It was washed and waiting for me when I arrived. The service was excellent. More

Although I was there for 5 hours, the service was great. The service person kept me informed as to how soon my car would finished. Thank you The service person kept me informed as to how soon my car would finished. Thank you More

The gentleman helping me was very nice and got me in & out as fast as he could. No complaints about employees. The line to enter the building took about 25 mins. The entrance is near a busy intersectio out as fast as he could. No complaints about employees. The line to enter the building took about 25 mins. The entrance is near a busy intersection and it was dangerous trying to get in line while having to block traffic on Clark street. The waiting area chairs were too close to each other so I had to move mine back a little & the music was pretty annoying. The wait time was approx. 2hrs More