Volkswagen of Downtown Chicago - Service Center

Customer service in the service department is top-notch and I really appreciated the Lyft rides to and from my office to the dealership. Thanks! and I really appreciated the Lyft rides to and from my office to the dealership. Thanks! More

I had a great service experience, Mike answered all of my questions and got me out as fast as he could. I will definitely go back on my next appointment. questions and got me out as fast as he could. I will definitely go back on my next appointment. More

Great management, great team in the service department. I am never disappointed. Adam K. always comes through! Whenever I have had a major problem he has never been hesitant to not only repair but make sure am never disappointed. Adam K. always comes through! Whenever I have had a major problem he has never been hesitant to not only repair but make sure the problem was corrected and I always leave with a smile! More

All that needs to be said is highlighted in the “could you say” section at the bottom of the rating. I appreciated the service provided by Mike. you say” section at the bottom of the rating. I appreciated the service provided by Mike. More

Close to home, and we appreciate the expertise on Volkswagens. All service specialists are helpful. They sensure that all relevant coupons get applied, which helps. Volkswagens. All service specialists are helpful. They sensure that all relevant coupons get applied, which helps. More

I was able to schedule my service, drop my car off, and receive it around the time they predicted it would be done. Most time efficient ever. receive it around the time they predicted it would be done. Most time efficient ever. More

Great service kept me in the loop as far as how long it would take, provided updates in a timely fashion. Friendly service provided at a great price. would take, provided updates in a timely fashion. Friendly service provided at a great price. More

Check in and servicing process was easy. I was a little disappointed that I had an appointment at 7:30am and learned that the servicing technicians started work at 8am, but was pleased that my car appeared disappointed that I had an appointment at 7:30am and learned that the servicing technicians started work at 8am, but was pleased that my car appeared to be serviced first and I was in/out in a reasonable amount of time. More

I was under the impression that when I got my car back I was going to have a full tank of gas. When I purchased it the week earlier it was to late in the day & that is why I brought it in. Instead I got it was going to have a full tank of gas. When I purchased it the week earlier it was to late in the day & that is why I brought it in. Instead I got it back w/ less than 10 miles left in the tank. More

The service was speedy and very professional. I was able to drop off and pick up my vehicle when I wanted. I'm pleased overall. to drop off and pick up my vehicle when I wanted. I'm pleased overall. More