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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,541 Reviews
Call Service Center (312) 614-0196

1,541 Reviews of Volkswagen of Downtown Chicago - Service Center

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June 30, 2021

Even though I didn't have an appointment they fixed my car without a long wait time. More

by theresa.hutchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jul 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Theresa, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

June 30, 2021

Quick, helpful and they did great work. Highly recommend their service department. More

by KEVINWILLI
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jul 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great service experience!

June 30, 2021

IT WAS VERY BUSY AND RAN SMOOTHLY BUT THE LYFT WAS TROUBLESOME More

by CLASSYTOUCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Jun 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We will share your comments with our team and look forward to serving you again soon!

June 29, 2021

Good patience to client, and helps client to relief from the frustration very well. They also deliver helictical explanation on the issues and perform very well on works. More

by GAOYI615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Mike and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 28, 2021

Good service considering it in a busy congested area. Would recommend if your from the city and hate driving far dealing with traffic. Thank you More

by jose.sandoval932
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

Thanks for your review, Jose! Customer service is our number one priority, and we're happy to hear that we met your expectations. We appreciate your recommendation and we thank you for choosing Volkswagen of Downtown Chicago!

June 28, 2021

They provided great service, didn’t try to upsell more. More

by LSKKRAUSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with a pressure-free experience! We sincerely value your business and look forward to your next visit.

June 26, 2021

They are professional, knowledgeable &kind. I appreciate They are professional, knowledgeable & kind. I appreciate their attention to my car. More

by kayhuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Kay! We appreciate you taking the time to leave us this wonderful feedback!

June 22, 2021

The possible outcomes of my car was explained throughly, which made it easier to decide on the next step. More

by ERIKARRENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, it's great to hear that our service team was so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago, we look forward to seeing you again!

June 22, 2021

First and foremost the employees are always very welcoming. Gave me reassurance my car and I would be taken care of. More

by Brittiny Giraldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time, Brittiny, to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 15, 2021

I took my car to VW of downtown Chicago after another shop couldn't fix my issues. Scheduling was easy over the phone and the team was great once they had my car. Mike was very detailed in helping me to More

by MALRUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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